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Hotel White Sand

3.0 star property

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Photo gallery for Hotel White Sand

Front of property
Interior
Property grounds
Down duvets, free WiFi
Standard Single Room, 1 King Bed | Down duvets, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 24 Entre 5a y 10a Av. Col. Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Single Room, 1 King Bed

Standard Single Room, 1 King Bed | Down duvets, free WiFi

Standard Single Room, 1 King Bed

  • Sleeps 2

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Down duvets, free WiFi

Standard Double Room, 2 Double Beds

  • Sleeps 4

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About this property

Hotel White Sand

Hotel with a rooftop terrace, steps from Quinta Avenida
This hotel features a restaurant, a rooftop terrace and tour/ticket assistance. WiFi in public areas is free.
Hotel White Sand offers 16 air-conditioned accommodations, with complimentary bottles of water. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel White Sand, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a restaurant and a rooftop terrace are available.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Pummarola
  • Services include babysitting, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach
There's a restaurant on site. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel White Sand.
Pummarola – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Restaurants on site

  • Pummarola

Family friendly

  • Babysitting (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs are allowed
  • Maximum 1 (weight limit: 7 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel White Sand Hotel
Hotel White Sand Playa del Carmen
Hotel White Sand Hotel Playa del Carmen

Hotel White Sand Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 9 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

gail, white sands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect spot

loved it. the staff kept the party people quiet after 10. I was able to walk to the beach with no problem. close to the main street for shopping and food. very nice. personal bathroom and shower was hot.

6/10 Okay

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Just off the main strip not far from beach

Not bad for the price! Service at the hotel was friendly 24 hour desk agent made me feel secure in my room.

6/10 Okay

amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

4/10 Poor

Allison, Dallas, Texas

The hotel is what it is, but it's a great location

Don't have high expectations of this place. It has it's charm, but it is very bare bones. I mean, bring your own wash cloths - bare bones. The rooms are teeny tiny. MAKE SURE that if you book here, you specify that you DO NOT want to be in the first floor room that is directly behind the check in desk and has no windows and interrogation room lighting. There is a great little Italian restaurant right down stairs that was actually pretty yummy. They put us in that weird little room but we complained and they gave us a much better room (#13, actually) upstairs that had a window and was way more cheerful. All in all, if you just want a decent place to lay your head while you're not soaking up rays at the beach or walking around town, this place is just fine. 5 minute walk to the beach, clean and inexpensive. Another tip, if you've never been to Playa - all the best restaurants are OFF of 5th (the main strip). All food on 5th has a nice presentation, is not cheap and is terribly devoid of flavor.

6/10 Okay

Dan, Washington DC

Liked: Staff & service, property conditions & facilities

Inexpensive an Comfortable

Not to shabby. If you are looking for an inexpensive stay (playa del carmen is expensive), then this is a decent deal. We went and visited other hotels in the same price range before deciding on this one. The rooms do have a musty smell to them which isn't great. But it does have AC, big king size beds, and nice cleaning lady. The shower is hard to keep at a desired constant temperature. For the price it is comfortable. If you are staying in your room during the day in playa del carmen there's something wrong with you. Its just a place to sleep. Very close to the tourist street and restaurants. Parking on street nearby is eas.

6/10 Okay

KP, Austin

Liked: Staff & service
Disliked: Cleanliness, room comfort

Close to day/night life, but bare bones hotel

We weren't in our hotel room very much, and if you're going to stay here then its fine. The room was very small with 3 people and its equipped with the bare minimum. Hotel staff is friendly and location is great - walking distance to everything we needed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

4/10 Poor

Jerry, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location

The hotel was very run down. There were no chairs in room, only 1 sheets on bed, one on the bottom and one on the top, and no blankets. The internet did not work in the rooms, and did not work anywhere for the last 3 days of my stay. The only electrical plug in could not be used because half of it was covered by the headboard. I had to climb up on stand and plug my phone into a plug that was at roof level for the TV. There was nothing in room, such as safe, fridge, no closet. It was not as it looked on internet pictures.

10/10 Excellent

Violetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value and Great Location

This hotel is just what I was looking for and expected. A very clean and well maintained boutique hotel with a very friendly staff from the receptionist to the cleaning lady all the way to the hotel manager. My room had a California King size bad that was so comfy I was sad to leave. It is located in the best part of Playa del Carmen nowadays called "little Italy" , right off the famous Quinta Avenida ( 5th Ave) less than 5 min walk to the beach entrance at 1st Ave and 28th St ( Mamita's beach on one side and Kool Beach Club in the other) I will certainly return and will recommend this place to anyone looking for affordable quality accomodations.

10/10 Excellent

Gabriela, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción y servicio

Leí comentarios de que el hotel no estaba muy bien. Nosotros fuimos 4 personas, la habitación estaba bien y amplia. No tuvimos problemas con limpieza, el baño o servicio. Siempre estaban ahí para atenderte. Me encanto que tuvieran club de playa!

6/10 Okay

Chris, Leverkusen

Gut

angenehm

8/10 Good

Chris, Leverkusen

Liked: Cleanliness, staff & service

Gut

sehr angenehm

6/10 Okay

Marit

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Erika Beux, Fortaleza - CE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Fantástico

Recomendo a todos! Funcionários atenciosos, localização excelente, quarto é limpo, etc. Pretendo voltar!

2/10 Terrible

Erika Beux, Brasil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo a todos!

O hotel é super agradável, ótima localização, atendimento excelente e prestativo, o quarto é limpo e confortável. Voltarei lá e recomendo a todos, com certeza!

8/10 Good

Sebastián, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel y excelente atención.

Muy contentos por la eleccion! Lo mejor, su calidez en la Atencion y tranquilidad.. y la ubicacion unica.. a media cuadra de la 5a avenida. Desayuno muy bien! No es súper lujoso, pero en relación precio-calidad, inigualable! Volveremos!!

6/10 Okay

raquel, oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Et lite og koselig hotell med perfekt beliggenhet i forhold til strand, restauranter og shopping. God service, hyggelig jenter i resepsjonen. Små rom uten skap og særlig gulvplass til koffert og lignende. Inkluder frokost men det var en sørgelig start på dagen. 3 skiver toast på deling og litt frukt.

8/10 Good

xxxxx, panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicacion, lo unico un incoveniente fue el primer dia no anunciaron q iban a cerrar la llave principal del agua y me quede enjabonada pero en lo demas todo bien.

4/10 Poor

Quesera, Ciudad de México, D.F., México

Disliked: Staff & service, room comfort

No es un hotel Boutique

Me parece que el hotel esta mal ubicado en la categoria que dice ser ya que se vende como hotel boutique y no tiene realmente ningun servicio de un hotel de esta categoria, nos quedamos mas de 12 horas sin agua y no nos ofrecieron ninguna alternativa aun sabiendo lo incomodo que es es para alguien no tener agua ni para lavarse los dientes. Senti que el personal no estaba capacitado para dar ni el minimo servicio al cliente. Es un hotel x solo para llegar a dormir un poco apretados, no fue la mejor experiencia.

6/10 Okay

Katia e Simone, 17035 Cisano SV, Italia

Liked: Staff & service

Un'ottima posizione

Il patio interno e la posizione accanto alla 5 AV. sono decisamente il punto forte...peccato che le camere non rispecchino precisamente quanto visto nelle foto al momento della prenotazione. Attenzione alla rumorosità! Nel complesso però due giornate gradevoli anche perchè il personale, anche se con un inglese stentato, si è dimostrato disponibile!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

boutique barato y bueno

todo excelente, gente amable, desayuno continental bueno, todo muy limpio y cama COMMODISSSSSIMA. no me hizo falta nada.

6/10 Okay

CAROLINA

Liked: Room comfort

OPINION DEL HOTEL

LO ÚNICO QUE ESTUVO MAL FUE UNA FUGA DE AGUA QUE HABIA EN LA HABITACION Y SI MOJO MI MALETA PERO LA VERDAD TODO MUY BIEN. OTRA COSA EL DESAYUNO QUE OFRECE EL HOTEL NO ES BUENO. NUNCA LO USE PORQUE ES MUY POCO Y FEO.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para parejas o amigos jóvenes!!

La verdad, el hotel es espectacular!! El trato familiar y hospitalario te hacen sentir como en casa. Es un hotel boutique pequeño, pero muy cálido, acogedor, y sumamente limpio. El personal tiene un trato excelente. Todos son sumamente atentos y cordiales. La ubicación del hotel es muy buena, en pleno centro y a pocas cuadras de la playa.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WHITE SAND PLAYA DEL CARMEN, MEXICO

AL HACER EL CHECK IN LAS HABITACIONES NO ESTABAN LISTAS UNA POR LIMPIEZA Y OTRA PORQUE HUBO UNA FUGA EN EL LAVABABO Y ESTABAN HACIENDO OBRAS DE HECHO TODAVIA HABIAN DESPERFECTOS DE LAS OBRAS DE REMODELACIÓN QUE HABIAN HECHO RECIENTEMENTE, NO HABIA PERSIANAS EN LAS VENTANAS PARA EVITAR LA ENTRADA DE LUZ A LAS 7 AM, LAS CERRADURAS NO ABRIAN, NO HAY TELEFONO EN LAS HABITACIONES, NO TIENEN LUGGAGE ROOM ADEMAS NO HAY PERSONAL EN EL HOTEL 24 HRS YA QUE CIERRAN POR LA NOCHE Y SUCEDIO QUE UNA NOCHE UNOS HUESPEDES LLEGARON A LAS 6.30 AM BORRACHOS A GRITAR Y GOLPEAR LAS PUERTAS DE LAS HABITACIONES DE HECHO DESTRUYERON LA PUERTA DE SU HABITACION A PATADAS. EL PERSONAL DEL HOTEL NI NOS PIDIO DISCULPAS NI DIO EXPLICACIONES NI COMPENSACIONES POR LO SUCEDIDO. PASAMOS MUY MALA ESTANCIA. EL DESAYUNO ESCASO Y POCA VARIEDAD. EL PRECIO BASTANTE ALTO PARA EL SERVICIO Y CALIDAD DE LAS INSTALACIONES.