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La Alegria Hotel

2.5 star property

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Reception
Double Room, 1 Double Bed | Bathroom | Free toiletries
Front of property – evening/night
Front of property – evening/night
Quadruple Room | Premium bedding, free WiFi

Reviews

5.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
Calle 48, Entre Avenidas 40 y 45, Col. Colosio, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Place, Mamitas Beach
    ‪17 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Bathroom | Free toiletries

Double Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

La Alegria Hotel

Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a vending machine are on-site. Housekeeping is available once per stay.
La Alegria Hotel offers 11 air-conditioned accommodations, with free toiletries. Beds feature premium bedding. Televisions come with cable channels. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.
During your stay at La Alegria Hotel, you'll be within walking distance of Playa del Carmen Main Beach. Features include free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from Quinta Avenida and a few minutes from Playacar Beach
  • Airport shuttle service available for a fee
La Alegria Hotel offers its guests a vending machine, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. La Alegria Hotel also features laundry facilities and dry cleaning/laundry services. Free self parking is available.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries

Entertainment

  • TV with cable channels

More

  • Air conditioning

Policies

Check-in

Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 190 per person (return)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Alegria Hotel Playa del Carmen
Alegria Playa del Carmen
La Alegria Hotel Hotel
La Alegria Hotel Playa del Carmen
La Alegria Hotel Hotel Playa del Carmen

La Alegria Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 5 out of 63 reviews
Rating 8 - Good. 16 out of 63 reviews
Rating 6 - Okay. 17 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 18 out of 63 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

PIERRE, Canada

Liked: Cleanliness, staff & service, room comfort
It says <<< Housekeeping is available once per stay >>>. I was assuming that my 5-day reservation wouldn't get my room being cleaned . I was O.K. with that. Everything pre-paid ... so only the tip for the housekeeping could be added but .... I have been asked 50 pesos per night for the cleaning of the room and that was COMPULSORY. I did manage to pay 100 pesos even without housekeeping. In fact, I should pay nothing. So! If you agree to pay those 50 pesos extra per night then the rooms are still very cheap for what we get.
Stayed 5 nights in Apr 2018

4/10 Poor

Stephen, Las Vegas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Drab hotel in low rent district.

The feeling in and around this hotel is low quality. From the outside it looks like a little prison with bars surrounding it. It is in a very low rent district although that does not bother me and I did not feel it was unsafe. The room reminds you of a cheap motel . In my case the shower head was broken and spraying water everywhere and should have been already replaced. But I have to say the bed was very comfortable. The location is on the outskirts of town even though it is still readonable distance from the beach and malecon. Incredibly , the price listed at the check in for a one person basic room is 1250 pesos (65 dollars). I'm sure anyone who stays there gets a much better price online, like I did. I only paid 13 dollars a night but they did demand an additional 50 peso "cleaning fee" per night. For that price I would do it again but not if it was much more.
Stayed 2 nights in Nov 2017

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont ever choose this place just for saving a litt

Worst choice ever, they cut you off the electricity and after few hours there is no water, really bad people outside just watching you to robbed you. Horrible!!!!
Stayed 1 night in Jul 2017

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go

Do not stay here. I have been in the area for a while and just needed a place to stay for a few days until my apartment was ready. Firstly they have a gate on the front door but do not give you a key so a few times I stood outside waiting for someone to let me in. The place was very old and had mold. There is way better places for this rate. I ended up staying with a friend and checking out early.

2/10 Terrible

robert, Playa

Disliked: Cleanliness, staff & service, property conditions & facilities

warning

The jail like bars in front of the hotel was a hint on what type of neighborhood I was in. I know that you get what you pay for. Ive never wrote a bad review before and that includes sleeping with bugs in a room. The only thing I can say positive about this place is the staff seemed friendly, air conditioning worked, they have English tv and no bugs. For the bad, I had to take off the shower head to take a cold shower, bathroom smelled, I asked for t.p. and had to seach for someone when she fixed the t.p. dispenser she left mud from her shoes all over the floor, WiFi was so weak I couldn't even send a email. No one spoke English. No big deal, I have Google translator. I asked to hang up some cloths to dry and he directed me to the laundry around the corner and I could see a clothes line on the roof. I stayed at a hostel the next night and will never book this hotel again. Sorry about the bad review. I had to warn the next traveler. Not worth the price for me.

2/10 Terrible

Shawn

Disliked: Property conditions & facilities, room comfort

How Not To Enjoy Playa Del Carmen

Oh, where to start. Pictures did not match room at all and if that were the only issue this review might have a minutely positive tone. The location said .6 miles from center of city. Not the case. We walked almost three miles to find this heap in a terrible location. Now onto the room, woohoo! The rooms have no doors. They have sliding glass doors with easily pickable locks, rather unsettling was that we found the desk attendant had entered our room upon leaving after settling in--although it appeared this was to unplug the tv and cable box we had plugged in upon arrival...creepy. Oh and the curtain leaves a gap so anyone can see inside the room right where you'd leave the bathroom. Speaking of the bathroom, it was a portal for half the Yucatan's collective mosquito population due to a quite obvious and should have been fixed already--missing window pane! What joy! We spent hours killing mosquitos, spiders (on shower curtain), centipedes(on shower floor)!! Oh, toilet barely flushes, sink has no pressure, shower only has one heat setting: Antarctica...unless, and I quote from the desk attendant: leaving the water on for 5min (10 for me) for the water heater to wake up and work as it should. If you haven't clicked the back button yet, I'm hoping it isn't because you want to maintain some semblance of a budget: hotel takes cash up front, no cancel policy. We left after the first day and happily found a new hotel. PS a/c control broken. Curtains moldy.

8/10 Good

Alkema Jason, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for the price

It was a very simple but good hotel room for the price and location, especially if using the room for bath and sleep only. The staff was friendly and helpful. Even being such a small hotel 24 hour reception was available. Good for single traveler.

6/10 Okay

Fernando , Mexico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Very basic and isolated small hotel

The hotel is far from everything. The neighborhood is doesn't look good, not good impression to walk during the night. The room was very simple, the bathroom has very bad condition. the curtain looks like never has been cleaned

6/10 Okay

Verified traveller

Basic accommodations

First of all, I want to emphasize that this hotel offers basic budget accommodations. My room did not have a bathroom mirror or refrigerator. However, the wifi, bathroom and remote-control air conditioner all worked. One thing that was quirky about the shower was you had to go to the front desk and request the water heater be energized if you wanted to take a shower other than early in the morning. The area was safe but not the most polished. Note that this hotel is a long way from the beach and pedestrian mall, but this was not a problem for me as walking is my life-blood. Other people should consider this before booking. I would stay here again provided the savings was substantial.

4/10 Poor

Cor, London

Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

Staff were ok but didn't speak much English. At check in money was automatically debited from my card instead of checking how I wanted to pay. I wanted to pay cash as it was pay on arrival so I wasn't happy when the transaction had to be refunded & took a few days for the money to go back onto my account. The bedsheets had yellow stains on them (both beds) & the throw looked like it had a blood stain on it. I'm lucky I brought my own sheets & pillow case to sleep on! Bathroom was small & run down, sink hanging off the wall & shower wasn't very clean when we arrived. We stayed 2 nights out of the 5 we paid for and went to stay with friends who had a nicer apartment. Area is really run down and I didn't feel safe walking around at night. Overall not impressed, would say it's more a 1 or 2 star accommodation.

2/10 Terrible

rebecca, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No go

End dec 2015 We arrived and straight away we were looking at new hotel and we found one in playa del Carmel. The Al Alegiria hotel, our room had no window just window door in the back of a sort of court it was dark dump humid the bathroom more than basic The hotel was fare away from the hart of playa no way to walk to This hotel is sort of bad youth hostel from the 60s

2/10 Terrible

Loren, Kelowna BC

Disliked: Cleanliness, property conditions & facilities, room comfort

Loud, small, and uncomfortable

The room is poor condition with barely enough space to turn around. Wifi was not working very well and the bed was extremely uncomfortable On the positive side the hot water works great

2/10 Terrible

ileana, chetumal, q. roo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobraron. Pero ya no funcioba como hotel. No habia nadie.
Stayed 2 nights in Jun 2018

4/10 Poor

César

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación es cómoda, pero no el servicio, además tienes que llegar a hacer otros pagos, como es el caso de limpieza. El baño deja mucho que desear. Por desgracia no lo recomiendo y no me volveré a hospedar en él. No es buena ubicación.
Stayed 3 nights in May 2018

2/10 Terrible

Sarahi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No es nada amigable ni segura la zona.

8/10 Good

Miguel Ángel

Liked: Cleanliness, staff & service, room comfort
Mi estancia estuvo bien, solo al principio al hacer check in estuvimos esperando casi una hora 30, no había nadie en recepción. Y durante la estancia no había agua

6/10 Okay

margari, zapopan

Disliked: Property conditions & facilities

Buen precio

Habitaciones sencilla sin lujo correesponde la precio q pague
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Hotel de nivel medio

Personal amable, el hotel le hace falta mantenimiento, pero esta aceptable
Stayed 4 nights in Mar 2018

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável e convenente

Stayed 2 nights in Feb 2018

2/10 Terrible

victor , guadalajara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

UN HOTEL QUE DEJA MUCHO QUE DESEAR

llagando me encontre con varias sorpresas 1 la habitacion que estaba destinada para mi estaba sucia 2 me asignaron una habitacion con dos camas, con la consigna de solo poner algo sobre la segunda cama se me cobraria un extra de 200 pesos 3 no habia papel sanitario en la habitacion, lo solicite y me lo dieron} 4. no me dieron jabon ni shampo 5 eramos dos personas y solo me dieron una toalla
Stayed 1 night in Feb 2018

6/10 Okay

BRENDA

Liked: Staff & service
Stayed 2 nights in Jan 2018

2/10 Terrible

celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

frank, merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

Muy confortable la atención fue una buena, quizá le hace falta estacionamiento para dar mayor seguridad pero en conclusión muy cómodo
Stayed 1 night in Dec 2017

10/10 Excellent

roberto enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opcion

Muy tranquilo el hotel céntrico el personal muy amable siempre atentos a lo que necesitaba en verdad lo recomiendo
Stayed 2 nights in Dec 2017