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La Casa de la Playa by Xcaret-All Inclusive, Adults Only

5.0 star property

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Photo gallery for La Casa de la Playa by Xcaret-All Inclusive, Adults Only

Outdoor pool, pool umbrellas, pool loungers
Private spa tub
Lobby sitting area
Aerial view
Poolside bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • All-inclusive
  • Free airport shuttle
  • Pet-friendly

Explore the area

View in a map
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Cenote Santa Cruz
    ‪3 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Beachfront

Suite, Beachfront | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Beachfront

9.0 out of 10
Wonderful
(4 reviews)
  • Beach view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (Wellness)

Terrace/patio

Suite, Oceanfront (Wellness)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Wellness)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Wellness)

9.8 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Private spa tub

Suite, Oceanfront

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (Wellness)

Separate bathtub and shower, jetted bath, hydromassage showerhead

Suite, Ocean View (Wellness)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | Bathroom | Separate bathtub and shower, jetted bath, hydromassage showerhead

Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

La Casa de la Playa by Xcaret-All Inclusive, Adults Only

Catch some rays at the beach or spend the day relaxing at La Casa de la Playa by Xcaret-All Inclusive, Adults Only's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
La Casa de la Playa by Xcaret-All Inclusive, Adults Only offers 63 air-conditioned accommodations with private pools and free minibar items. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Complimentary bicycles and a complimentary water park with a lazy river and waterslides are featured at the property. An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at La Casa de la Playa by Xcaret-All Inclusive, Adults Only. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or aromatherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 8 minutes by car from Xplor Theme Park and 8 minutes from Xenses Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
La Casa de la Playa by Xcaret-All Inclusive, Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

La Casa de la Playa by Xcaret-All Inclusive, Adults Only offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury La Casa de la Playa by Xcaret-All Inclusive, Adults Only. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 5-star Playa del Carmen property is smoke free.

La Casa de la Playa by Xcaret-All Inclusive, Adults Only has 4 restaurants on site.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Entertainment

On-site entertainment and activities

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Beach yoga
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Hot tub
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Cobblestone flooring in public areas
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Built in 2021
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
La Casa de la Playa by Xcaret-All Inclusive, Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa By Xcaret Carmen
La Casa de la Playa All Fun Inclusive
La Casa de la Playa by Xcaret Adults Only Hotel
La Casa de la Playa by Xcaret All Inclusive Adults Only
La Casa de la Playa by Xcaret Adults Only Playa del Carmen
La Casa de la Playa by Xcaret All Fun Inclusive Adults Only

La Casa de la Playa by Xcaret-All Inclusive, Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 200 out of 225 reviews
Rating 8 - Good. 8 out of 225 reviews
Rating 6 - Okay. 6 out of 225 reviews
Rating 4 - Poor. 5 out of 225 reviews
Rating 2 - Terrible. 6 out of 225 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2025

10/10 Excellent

Ken

Stayed 6 nights in Nov 2025

4/10 Poor

Hongyi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, relax stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Norma

Stayed 1 night in Nov 2025

8/10 Good

SAMI, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and the beach are amazing !
Stayed 6 nights in Nov 2025

10/10 Excellent

CLaudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, such a beautiful resort. Beautiful art throughout the resort. Amazing food.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ana, FORT MILL

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magical, the perfect getaway
Stayed 3 nights in Sep 2025

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dream!! The other resorts are so close by, parks as well (which are amazing!!!) staff was incredibly nice and kind. The room and view was wow. We super enjoyed our time at the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great did not use spa
Stayed 3 nights in Oct 2025

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
disfrutamos cada espacio de este hotel. Hermoso, tranquilo, limpio, el personal super atento, la comida ni se diga de exquisita. Definitivamente super recomendado y ya queremos volver!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Jimmy, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ultimate luxury experience, overall the best hotel in the world!
Stayed 3 nights in Aug 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2025

10/10 Excellent

FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
almost everything is great, except for the food in some restaurants I would give them 8 out of 10.
Stayed 5 nights in Jul 2025

10/10 Excellent

Magnolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Aug 2025

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property, now this is my favorite place to stay in Cancun!! Every penny you spend is worth it!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jorge H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible experience filled with luxury in a quiet oasis! Attentive staff, incredible property. Highly recommended
Stayed 2 nights in Aug 2025

10/10 Excellent

Miguel, east palo alto

Stayed 2 nights in Aug 2025

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo perfecto , la comida bien deliciosa!
Stayed 5 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a 10/10. Loved it
Stayed 3 nights in Jul 2025

10/10 Excellent

Evelyn

Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica Chanelle

Stayed 5 nights in Jul 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025