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Las Palapas

3.0 star property

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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Bar

Explore the area

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CALLE 34 NORTE ENTRE 5a. Av y ZFM,, Playa del Carmen, Quintana Roo, 77710
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Standard Room, Garden View (Palapa)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

Standard Room (Jungle view)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

Standard Room (Palapa Jungle View)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

Standard Room, Garden View

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

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About this property

Las Palapas

At Las Palapas, relax by an outdoor pool or hit the nearby beach where you can enjoy scuba diving.
Las Palapas offers 72 accommodations with a ceiling fan. This Playa del Carmen hotel provides complimentary wireless Internet access. Fridges and in-room massages can be requested. Cots/infant beds (complimentary) are also available.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Las Palapas, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a rooftop terrace
  • On-site recreation includes a gym
  • Steps from Mamitas Beach and 3 minutes on foot from Playa del Carmen Main Beach
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Las Palapas such as an outdoor pool and a health club.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free breakfast daily.
Las Palapas has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Scuba diving

Family friendly

  • In-room cot
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Food and drink

  • Refrigerator on request

More

  • Ceiling fan

Policies

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Las Palapas

Hotel Las Palapas Playa del Carmen

Las Palapas Hotel PLAYA DEL CARMEN

Las Palapas Hotel

Las Palapas Playa del Carmen

Las Palapas Hotel Riviera Maya/Playa Del Carmen, Mexico

Las Palapas Hotel

Las Palapas Playa del Carmen

Las Palapas Hotel Playa del Carmen

Las Palapas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 143 reviews
Rating 8 - Good. 50 out of 143 reviews
Rating 6 - Okay. 11 out of 143 reviews
Rating 4 - Poor. 5 out of 143 reviews
Rating 2 - Terrible. 2 out of 143 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

William, San Francisco, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Beware: loud beach club next door

This hotel is right next to Mamita's Beach Club, with the loudest (think 50,000 watt subwoofers) music in Playa del Carmen. On weekdays the music goes from about noon til 8pm, while Thursday-Saturday, it goes until about 1 or 2 AM. The bass penetrates the entire property and reverberates even louder inside the palapas / cabanas. Want to take a nap? Too bad. Sleep before 2 am on weekends will be difficult too. The worst part of all this is that the hotel staff is completely dismissive of the issue, and took offense when I inquired about when the music would turn off, and laughed at me when I left 2 days into a 5 night stay for a more tranquil hotel. Beware.

10/10 Excellent

George, OHiO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven in Playa del Carmen

Its not one of those mega resorts , so the service is geared to you not the masses. Great beach and staff, got caught off guard no TV, Clock or Radio in room. Found out I can live without it.. We will be back..

10/10 Excellent

Rekha, JEricho, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, on the beach.

nice staff, nice place, beautiful gardens and on the beach! Loved it. Only complain is that their WIFI is very weak , could not use WIFI in room, had to go to places where we found hotspot. by walking around carrying our phone Also no telephone in the rooms, so if we needed any thing , we had to walk to the main office. But overall we ware very happy with our stay. We really learned to relax without phone, TV or WIFI which is very important.

8/10 Good

Melissa, O

Liked: Staff & service, property conditions & facilities, room comfort

Spring break couple getaway

The hotel was better than we had expected and as soon as we stepped in, we loved it. Walking to the beach is about 3-5 mins, and to quinta avenida its about 5-7 mins. Excellent proximity. The food was also very nice too. My boyfriend is pretty creeped out by bugs so he was quite anxious with the whole jungle view cabana but we were okay. There will be bugs but rhey wont do any harm, and they have mosquito sprays in the bathroom too. My only complaint was that they didnt change/wash our beach towels for the whole week.The beach is not so much private as people are always walking from beach to beach and some people not from the hotel just pick a spot and settle there for the rest of the day, this goes for the whole big beach though not just this hotel.

6/10 Okay

Kevan, Philadelphia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Has Las Palapas gone downhill?

We have been going to Las Palapas for 5 or 6 years, and this past February our experience was much different. Service at lunch was dramatically poor, and the service staff seemed hurried and often unable to keep up with demand. This may be a transitional problem as Las Palapas merges with an adjacent property. We feel we should give Las Palapas another try next year and see if 2015 was an aberration.

10/10 Excellent

Dan, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old meets new

If you are looking for something different, this is the place. gorgeous setting in mangrove, yet steps to the beach. The renovated rooms are high end design meets rustic minimalist. Beds are super comfy. The landscape is just so peaceful. Stress melted the minute I got there. The beach is perfectly situated, with lots of chairs, tables, palapas umbrellas, great service... lunch can be eaten beach side. Food: they try! We like Mayan cuisine, and they prepare things that would make a more timid visitor step outside their bounds (corn mold stuffed Calamari...yum!) But, there was some hit and miss, and we ended up eating in town most nights. Breakfast is good, solid. Some would complain about Mamitas Beach Club's thumping music wafting through the air, but unless you are going to be in your room napping all day, it's nothing. Construction next door? Try finding one hotel in Play that doesn't have construction next to it at this point. así es la vida! They are doing their own renovations for the rest of the units May-Nov, so get there before or after.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleased with our stay

The rooms are clean. We toured all of the rooms and the Jungle View Rooms are newer then the garden view and ocean view. It's also worth it to pay a few extra dollars to get a palapa roof. They stay cooler during the day and warmer at night. You might be visited by a few creates crossing your roof but they cant get in so dont be afraid. A few times an Iguana blocked the walkways trying to sun themselves but you can easily work around. The best part of this hotel is the food. All of our meals were great. We came here knowing that the rooms have no TV, wifi or phone. Thats what we wanted. There was a hairdryer in our room.

4/10 Poor

Bryony, Miami

Liked: Staff & service, room comfort

Great for couples vacation not for family or busin

Went on a business trip and the location and staff is perfect but hotel is for relaxation. No wifi, phone or TV in rooms.

10/10 Excellent

nate, dallas texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel in downtown playa del carmen

Had a great experience inside and outside our hotel room. Pleasantly located within walking distance from the beach and the city. Very accessible and the staff were so nice. The food was great at the hotel and the drinks were even better!

10/10 Excellent

David, Austin - TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with amazing staff.

I highly recommend this hotel. Its in the heart of the action and yet hidden away from the main road. Special shout out to the staff. Every single member of staff (and there are lots of them) take care of you. They smile, chat and all say good morning. They get to know your name and they get to know exactly what you like. Food is pretty good. Not mind blowing but good. Rooms are clean and well cared for. Grounds are stunning and walking down to the beach was always so delightful. Complaints...well I have to think of something. The beach bar next door plays loud music from around noon to 6pm. Personally I loved the beat but some friends did not like it so much. Its only during these hours though so rest assured you will get a peaceful nights sleep. I will be going back here for sure.

8/10 Good

Caroline, Ross on Wye, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location - beach frontage, close to town

As a solo lady traveller I could not have been looked after better. Keshi guides you to take the correct tour experiences to suit your individual needs. The food varied daily and was of a high quality. Ceviche and Bloody Mary were particularly enjoyed for beach lunches!!

10/10 Excellent

mayan 25 years

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bungalows on the beach!

I hear they'll be closing in 6/7 months for renovation .... Hope it doesn't lose it's Magic!!!

10/10 Excellent

Bill, Des Moines, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Vacation!

Everything was great about our stay at Hotel Las Palapas!!! The friendliness of the staff and their attention to our needs or wants was unbelievable! The rooms were wonderful, the beach was fantastic, the food was wonderful and overall was one of the best places and vacations we have ever had. Highly recommend!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

NOISY ! Near a club ! Loud sound, windows vibratin

Terrible place when you would have expected to have a peaceful and quiet stay. Club music during the day and night coming from a beach club next door. Complain at reception and they will give you earplugs ! Do no stay here if you expect to have some sleep during the nights. If you want a quiet place to stay book further north or south of there ! For $400+ a night, it is not worth not sleeping !!!

10/10 Excellent

Bets, UK

Liked: Cleanliness, staff & service

Great family hotel

We have two kids age 4 and 7. They loved the hotel and its facilities. It felt safe and the staff was just so loving. There were a number of wild animals coming around, such as iguanas, racoons, and a variety of birds. The hotel is very nicely located right on the best beach in Playa, as well as a little walk away from the main shopping strip. The food was amazing, really quality versus quantity. Breakfast and dinner were outstanding! The hotel puts on some entertainment as well that was just fantastic, amazing musicians.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed 8 days we had fun

Best location close to beach also close to 5 avenue

6/10 Okay

Kiki, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Watch out for bugs!

The hotel has a perfect location with a perfect beach. The Palapas were nice and the wait staff was excellent. The breakfast and lunch or dinner option is perfect for Playa del Carmen so you can venture out. The food at the hotel was overall very good, although took longer than expected at times. They supply mosquito repellent in your room. You will need it. Maybe even something stronger. We were not sure what it was, but our children suffered from over 100 bites each and were very uncomfortable during the entire stay. Otherwise our stay would have been close to perfect.

6/10 Okay

Pierre, Montreal

Liked: Staff & service

Nice concept overall but Mamita's is really noisy

We really liked the concept: charming "villas" in a gorgous garden, even if it need to be renovated (rooms and facilities). We visited a renovated room (jungle section). It will be really nice after the renovation of Las Palapas in 2015. Congratulations to designers. Mahekal next to Las Palapas is currently in renovation (open soon). It will be awsome: same concept and design but bigger. They merged. Note: noise of construction is not too bad, but began at 6:00AM. We had a villa in the sandy part on the 2nd floor and really enjoy it. Being in hammocks on the veranda = great experience. BEST beach in Playa Del Carmen. The site is a palms forest well maintain. Wow! The food is OK, but nothing to remember, but eating on the beach was WOW! Special thanks to Carlo Ceasar, Carlos, Paula and Bolli. Everybody was nice. The real issue is Mamita's. A beach club really disturbing. We read comments about it and the answer was that it was quiet during low season. We were in november and the music was really to extremely loud from 14:00 to 17:30 each day and from 22:00 to 3:00 for all WE. We were able to sleep with plugs and being so tired after a long walk on the 5th avenue. For sure, Las Palapas has no control on this, but it was a real issue for us. Rainy days were welcome = no music. We would really like to go back, but we won't because of Mamita's. If noice bothers you, don't go there, but if you don't care, this is Paradise to discover.

10/10 Excellent

OVE, Richmond, Va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rustic feeling close to the beach

Our staying at Las Palapas was great. We had upgraded to a beach front Palapa for free . But the most valuable asset of this hotel is their staff and of course one of the best beaches at Playa del Carmen. We had an amazing time .

8/10 Good

Dani, London

Liked: Cleanliness, room comfort

Beautiful hotel, but few small improvements needed

Overall good experience, but it's not great value for money as it is as expensive as an all inclusive but it's only half board and every extra is very very expensive Staff not very accommodating Lovely setting

10/10 Excellent

Matthew, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Treasure fantastic staff

Jungle boogie boutique rustic charm hotel, fantastic staff, everything on hand beach, pool, room, so you can relax with every need of relaxing covered.Nature all around you lovely staff food amazing ,clean, good relaxing stay. there renovating soon so just check before booking. but lovely hotel overall . MATTHEW & SUSANA

6/10 Okay

Jose, Keywest

Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location but very loud neighbors

I been staying at this hotel for many years. The grounds are always in great condition and the servers have been a plus to the hotel. The hotel rooms have not been kept up. Leaking faucets and tilting floors that will give you vertigo. I told the young man at the front desk and he told me he would move us but he never did anything about it. The rates have been getting higher and they changed the age limit for kids from 12 to 5. Playa de Carmen is the fastest growing Latin American city with many choices of places to stay at and as much as I like the hotel and it's servers if it continues to raise the prices I won't be going back. Also the club Mamitas right down the beach is absolutely out of control with its all day and all night thumping music. It's not Las palapas fault but you cannot sleep or relax while it's going on which it's everyday.

10/10 Excellent

Maria, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

This was a dream hotel. Fantastic location- beach a few steps away (we fell asleep to the sound of waves), 5th Avenue a couple of minutes away. Quiet and relaxing. Relaxed bar. Option to have lunch and drinks on the beach. Great food. Great staff.

8/10 Good

Maya, California

Liked: Cleanliness, staff & service

Great place to relax.

Loved this place. Very quiet and more family oriented. Not a lot of partying in the hotel but great place to relax and enjoy the beach. It's located right off of 5ta Avenida.

10/10 Excellent

brett, phila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet small groups of rooms

Carlos serving on the beach, Cesar in the dining room Miriam with housekeeping, and Macarena and Boli at concierge made this a great stay! Nice and quiet at night. Relatively small resort buffered from the crowds. Avenue 5 runs close by but, again, buffered, private landscaped entrance drive into resort makes it feel special. Food good enough not to go out. Barbara at Cyan Dive shop was wonderful. Everything we wanted to do was available in close proximity.