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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Outdoor pool, free pool cabanas, pool loungers
3 bars/lounges, 2 swim-up bars
Snack bar
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All-inclusive
  • Bar
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Big Kahuna Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Lair Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(83 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Pineapple Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Suite Standard with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Standard with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 8

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Náay Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, 2 swim-up bars and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to facials, hot stone massages or body treatments at Náay Spa
  • Services include babysitting, free food shopping service and a free children's club
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 10 minutes by car from Cirque du Soleil Boutique at Vidanta Riviera Maya and 8 minutes from Playa Paraiso Golf Course
  • Free airport shuttle service
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
YACHT CLUB, WORLD CUISINE – On-site restaurant.
GOOD BURGER™ – On-site family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR – On-site theme restaurant. Open daily.
PIAZZA™ – On-site family restaurant. Open daily.
LE SPATULA – MARKET DININ – On-site theme restaurant. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number OPERADORA GENTION SA DE CV
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 655 out of 1130 reviews
Rating 8 - Good. 196 out of 1130 reviews
Rating 6 - Okay. 122 out of 1130 reviews
Rating 4 - Poor. 67 out of 1130 reviews
Rating 2 - Terrible. 90 out of 1130 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teuta

Stayed 3 nights in Jun 2025

2/10 Terrible

Hun

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Jose Rodolfo

Liked: Cleanliness, property conditions & facilities
I think I got into trouble with Exotic Travelers because of a discount package they offered me. I felt pressured and didn't investigate what they were offering me.😒
Stayed 4 nights in May 2025

10/10 Excellent

Stephanie

Stayed 3 nights in May 2025

10/10 Excellent

Liridon

Stayed 7 nights in May 2025

8/10 Good

Ana

Stayed 3 nights in May 2025

2/10 Terrible

jose Israel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No me parecio justo y logico que tengas que volver a apagar tu ultimo dia para entrar al parque acuatico!..y te sacan de tu habitacion alas 11 a.m si pasas te hacen un recargo
Stayed 2 nights in May 2025

2/10 Terrible

Perla, Richmond

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't end up staying at the hotel due to a conflict with my Expedia booking. Be careful when booking a room for a specific number of people; that part can be tricky. Why would you reserve a room for 10 people if they only expect two to sleep in it?
Stayed 3 nights in May 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Yesenia, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place
Stayed 2 nights in Apr 2025

10/10 Excellent

Mariela

Nos encanto, esperamos regresae pronto
Stayed 7 nights in May 2025

10/10 Excellent

Christopher

Best vacation resort for families. Only negative thing we encountered was room service. We placed our
Stayed 5 nights in May 2025

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Janette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 4 nights in Jan 2025

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks, live music options
Stayed 4 nights in Apr 2025

10/10 Excellent

Chrystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort, will definitely be going back. Alex that works in the Italian restaurant is the best.
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for kids but it's expenisve. My room balcony/pool area was dirty like they forgot to clean it. There was trash from a previous guest and the furniture was stained and filthy. For the price you are paying, I expected everything to be up to par.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marylu, Valencia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a great hotel for families and kids. The only issues is they say all include but everything is a up charge, they try to get you to pay more for everything . The water park is great for kids and adults making it a very fun family vacation. The food is decent overall.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Farhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families with kids of all ages.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always very clean and tended to. Only down fall was no information about how to get our pictures the resort took and scanned onto our wrist bands.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Alton Glaspie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 4 nights in Apr 2025

6/10 Okay

Ariel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025