Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Restaurant
Restaurant
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪8 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Suite Superior with Sea View

  • 54 sq m
  • Sleeps 5

Suite Standard with Sea View

  • 54 sq m
  • Sleeps 5

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(64 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Big Kahuna Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Lair Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Pineapple Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite with Sea View

  • 128 sq m
  • Sleeps 8

Suite with Sea View

  • 128 sq m
  • Sleeps 4

Suite with Sea View

  • 128 sq m
  • Sleeps 4

Similar properties

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Náay Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, 2 swim-up bars and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to massages, facials or manicures and pedicures at Náay Spa
  • Services include babysitting, free food shopping service and a free children's club
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 8 minutes by car from Playa Paraiso Golf Course and 8 minutes from Dr. Alfredo Barrera Marin Botanical Garden
  • Free airport shuttle service
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
YACHT CLUB, WORLD CUISINE – On-site restaurant.
GOOD BURGER™ – On-site family restaurant. Open daily.
BIKINI BOTTOM BAR™ – On-site theme restaurant. Open daily.
PIAZZA™ – On-site family restaurant. Open daily.
On-site venue No. 5 – theme restaurant. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number OPERADORA GENTION SA DE CV
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 716 out of 1220 reviews
Rating 8 - Good. 213 out of 1220 reviews
Rating 6 - Okay. 126 out of 1220 reviews
Rating 4 - Poor. 70 out of 1220 reviews
Rating 2 - Terrible. 95 out of 1220 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Alex

Liked: Cleanliness, staff & service
Disliked: Amenities
food was horrible, and also there in beaches, full of seaweed. the only thing the resort have is the waterpark, but there is not beach area…again food was horrible all restaurants, breakfast was ok, but the Italian place by the lobby sucks
Stayed 2 nights in Jan 2026

10/10 Excellent

Shivani

Stayed 5 nights in Dec 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went January 2026. I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8). Pros: Cleanest resort we have been to by far. Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?) Lots of entertainment options for littles, waterpark is super fun! Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc) Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.
Stayed 6 nights in Jan 2026

10/10 Excellent

ROBERTO, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good food
Stayed 4 nights in Dec 2025

8/10 Good

Kurtisee

Stayed 3 nights in Jan 2026

2/10 Terrible

DIEGO

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The reservation department treated me really bad, spoke to a lady while trying to speak to a manager and she was ARROGANT. 1 person can change your whole experience.
Stayed 2 nights in Jan 2026

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities
Everyone did great
Stayed 3 nights in Jan 2026

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We weren’t a fan of the concierge trying to sell us some exclusive membership under the guise of a free breakfast. Also, a basketball court or some outdoor sports would have been fun. We also found that a grab and go snack option at the residence building would be a helpful addition for the post-brunch/pre-dinner munchies that we often experienced. But the waterpark and activities were fun, the room was comfortable, and the food was good.
Stayed 6 nights in Dec 2025

10/10 Excellent

CESAR

Stayed 4 nights in Dec 2025

6/10 Okay

Nestor Rivera

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

4/10 Poor

Alan Punsky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Nickelodeon Riviera Maya for a week on a family trip with children and a baby, and it was a very disappointing experience. In our opinion, this hotel is seriously overrated and does not come close to a true 5-star standard. Considering the many genuine luxury 5-star resorts available in Cancun and the Riviera Maya at better prices, this hotel is extremely overpriced. Overall quality feels closer to a 3-star hotel. The hotel does not really have a usable beach. The small stretch of beach is very limited, the ocean is full of rocks and debris, and the waves are strong. There are not enough lounge chairs, and there is no staff providing service on the beach. Food quality is very poor. We ended up leaving the resort to have dinner almost every day at restaurants in Cancun, which added extra cost and travel time, simply because eating at the hotel consistently was not an option. The rooms are fine, but service throughout the hotel is slow and inefficient, which is unacceptable for a property marketed as luxury. Shuttle transportation between the lobby, rooms, and Aqua Nick water park is extremely slow. Aqua Nick water park is well themed with Nickelodeon characters, has good slides and pools, and is enjoyable. In hindsight, we should have stayed at another hotel and visited Aqua Nick for only one or two days. While the water park is worth visiting, the Nickelodeon Riviera Maya is not recommended as a hotel. It is absolutely not worth the price.
Stayed 9 nights in Dec 2025

6/10 Okay

Elvis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No nos dieron las habitaciones juntas y estuvimos separados con mi familia. La bienvenida no ha sido como otras veces.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kalynn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I am writing to formally report a serious safety incident that occurred during my recent stay and to request a refund. During the night (approximately 12:30 a.m.), a hotel employee conducted a room check without knocking or announcing himself. I was in the room with my sister and three infants under the age of one. Due to the lack of notice, we believed there was an immediate safety threat and reacted out of fear. Following this incident, we were told by the Manager on Duty that we needed to vacate the property before 6:30 a.m. He stated this needed to happen quietly so other staff would not be involved. We were also told we could be “locked up” if a claim was filed, which caused extreme distress given that infants were present. When I asked to see the hotel policy regarding late-night room checks, I was informed that the policy was not written and was simply “what they do.” This explanation was unacceptable and concerning, especially considering guest privacy and safety standards. Being forced to leave the property in the early morning hours with three babies after such an incident was traumatic and unsafe. The situation was handled improperly, without de-escalation, documentation, or appropriate concern for child safety. Due to: • the unannounced room entry • the fear and distress caused • the presence of three infants • the manner in which we were pressured to leave • and the lack of written policy or proper incident handling
Stayed 3 nights in Dec 2025

8/10 Good

Stephanie

Stayed 3 nights in Dec 2025

6/10 Okay

Ilana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Nickelodeon Resort as a party of five (two adults, kids 4, 5 and 9) and left with mixed feelings: the entertainment team at the waterpark and theatre was outstanding and the kids loved the character meet-and-greets, and our room was comfortable with a well-stocked fridge and a balcony pool, but many other aspects fell short for the price. Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained). Other negatives: character dining is an expensive add-on, the café has very limited morning hours, and there’s little for older kids beyond the waterpark. Overall, fun entertainment but logistical and service issues mean we won’t be returning.
Stayed 6 nights in Dec 2025

10/10 Excellent

harnoor

Stayed 6 nights in Dec 2025

10/10 Excellent

Rushdi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gabriela Lastra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 6 nights in Dec 2025

4/10 Poor

Lakesha, Rockford

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Erika

Stayed 5 nights in Dec 2025

10/10 Excellent

Saeed Saleh

Stayed 5 nights in Dec 2025

8/10 Good

Veronica, Islip Terrace

Stayed 4 nights in Oct 2025

2/10 Terrible

EESHWAR

Liked: Cleanliness, property conditions & facilities
Expedia advertising was a scam. We were told we would get 500$ in resort credits and only got 100$. Expedia made it seem like we can use it for anything but it turned out that it was one time use for certain services. Terrible experience. Losing 400$ is a lot of money. Neither property nor expedia owned upto this. With each blaming the other
Stayed 4 nights in Dec 2025

6/10 Okay

charles albert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El cuarto y la comida muy bien. El parque padrisimo. La alberca y la playa muy mal. El servicio de trasnporte interno pesimo
Stayed 3 nights in Dec 2025

8/10 Good

TaMyshia

Stayed 2 nights in Dec 2025