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Riviera Maya Suites

3.0 star property

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Property grounds
Creator video
Bungalow, 2 Double Beds, Kitchen | Premium bedding, in-room safe, individually decorated
Bungalow 1 King Bed, Kitchen | Living area | 40-inch flat-screen TV with digital channels, TV
Bungalow 1 King Bed, Kitchen | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle 32 Norte con 1ra Avenida, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Riviera 2 bedrooms garden view

Riviera 2 bedrooms garden view | Living area | 40-inch flat-screen TV with digital channels, TV

Riviera 2 bedrooms garden view

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 150 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Riviera 2 bedrooms Penthouse

Riviera 2 bedrooms Penthouse | Premium bedding, in-room safe, individually decorated

Riviera 2 bedrooms Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Riviera 3 bedrooms garden view

Riviera 3 bedrooms garden view | Terrace/patio

Riviera 3 bedrooms garden view

  • Garden view
  • 180 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Single Beds

View all photos for Riviera 3 bedrooms Penthouse

Riviera 3 bedrooms Penthouse | Living area | 40-inch flat-screen TV with digital channels, TV

Riviera 3 bedrooms Penthouse

  • 150 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Single Beds

View all photos for Bungalow, 2 Double Beds, Kitchen

Bungalow, 2 Double Beds, Kitchen | Premium bedding, in-room safe, individually decorated

Bungalow, 2 Double Beds, Kitchen

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Villa

Garden Villa | Living area | 40-inch flat-screen TV with digital channels, TV

Garden Villa

  • Garden view
  • 180 sq m
  • Sleeps 10
  • 2 King Beds, 2 Single Beds and 2 Double Beds

View all photos for Palmar 3 bedroom garden view

Palmar 3 bedroom garden view | Premium bedding, in-room safe, individually decorated

Palmar 3 bedroom garden view

  • Garden view
  • 180 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Bed

View all photos for Palmar 2 bedroom 5th Avenue

40-inch flat-screen TV with digital channels, TV

Palmar 2 bedroom 5th Avenue

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Palmar 2 bedroom Penthouse 5th Avenue

Palmar 2 bedroom Penthouse 5th Avenue | Living area | 40-inch flat-screen TV with digital channels, TV

Palmar 2 bedroom Penthouse 5th Avenue

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Palmar 2 bedroom street view

Palmar 2 bedroom street view | Living area | 40-inch flat-screen TV with digital channels, TV

Palmar 2 bedroom street view

  • City view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Bungalow 1 King Bed, Kitchen

Bungalow 1 King Bed, Kitchen | Premium bedding, in-room safe, individually decorated

Bungalow 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Palmar 3 bedroom Penthouse

Palmar 3 bedroom Penthouse | Dining room

Palmar 3 bedroom Penthouse

  • City view
  • 16 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for Palmar 2 bedroom Penthouse garden view

Palmar 2 bedroom Penthouse garden view | Living area | 40-inch flat-screen TV with digital channels, TV

Palmar 2 bedroom Penthouse garden view

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 13 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Palmar 2 bedroom garden view

Palmar 2 bedroom garden view | Premium bedding, in-room safe, individually decorated

Palmar 2 bedroom garden view

  • Garden view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated

Basic Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Palmar 1 recámara vista al jardín

Palmar 1 recámara vista al jardín | Living area | 40-inch flat-screen TV with digital channels, TV

Palmar 1 recámara vista al jardín

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Riviera Maya Suites

Along with a marina, this hotel has an outdoor pool and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services and tour/ticket assistance are on-site.
Riviera Maya Suites offers 30 air-conditioned accommodations with all-in-one washer/dryers and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Riviera Maya Suites. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Quinta Avenida and Mario Villanueva Stadium Madrid
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Riviera Maya Suites offers its guests a marina, an outdoor pool, and a children's pool. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Riviera Maya Suites. The hotel can provide concierge services and wedding services. Free self parking is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Things to do

  • Children's pool
  • Ecotours
  • Outdoor pool

Family friendly

  • All-in-one washing machine/dryer
  • Baby bath
  • Children's pool
  • High chair
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Built in 2006
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 500 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 600.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2800 per vehicle (return)
  • Pet fee: MXN 500 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Riviera Maya Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Maya Suites
Riviera Maya Suites
Riviera Maya Suites Aparthotel
Riviera Maya Suites Aparthotel Playa del Carmen
Riviera Maya Suites Playa del Carmen
Suites Riviera
Suites Riviera Maya
Riviera Maya Suites Playa Del Carmen, Mexico
Riviera Maya Suites Condo Playa del Carmen
Riviera Maya Suites Condo
Riviera Maya Suites Hotel
Riviera Maya Suites Playa del Carmen
Riviera Maya Suites Hotel Playa del Carmen

Riviera Maya Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 385 out of 495 reviews
Rating 8 - Good. 75 out of 495 reviews
Rating 6 - Okay. 19 out of 495 reviews
Rating 4 - Poor. 8 out of 495 reviews
Rating 2 - Terrible. 8 out of 495 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE THIS PLACE , HOWEVER THE BEDS ( MATTRESSES WERE VERY OLD OR HARD AND THE SHEETS WERE SO THIN AND HARD NO BLANKETS AT ALL, THE CASSITA WAS AMAZING INSIDE AND OUT , THEY COULD CLEAN THE COUCH IN 129
Stayed 2 nights in Jan 2026

10/10 Excellent

Elizabeth E

Stayed 6 nights in Dec 2025

10/10 Excellent

LU

Stayed 4 nights in Dec 2025

8/10 Good

Virginia

Stayed 8 nights in Dec 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were especially friendly and helpful.
Stayed 7 nights in Dec 2025

8/10 Good

mary ann

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
No coffee in rooms just coffee pot
Stayed 3 nights in Dec 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and plenty of space for our family of 5. Rooftop patio overlooking 5th Ave. Only thing to look out for is our place (room 305) was facing the street, so loud live music every night until 2-3am in morning. Windows in place had no sound insulation. Hard to fall asleep every night without ear plugs.
Stayed 5 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
This hotel is amazing. Quiet jungle setting in downtown Playa del Carmen. Highly recommend.
Stayed 6 nights in Dec 2025

10/10 Excellent

Everett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, excellent pool. When we had an issue maintenance was quick to respond. If I had a complaint I'd say we needed more coat hooks but that's just nit-picking.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chad

Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was great! A great condo in a great location with great service!
Stayed 4 nights in Dec 2025

10/10 Excellent

VERONICA

Stayed 2 nights in Dec 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and always friendly.:)
Stayed 7 nights in Nov 2025

8/10 Good

Blanca

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Leilani

Stayed 1 night in Nov 2025

8/10 Good

Silverio

Liked: Cleanliness, staff & service, property conditions & facilities
Good air conditioning and clean rooms
Stayed 4 nights in Nov 2025

10/10 Excellent

Emilio

Stayed 1 night in Nov 2025

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Loved it and will definitely stay ahain
Stayed 1 night in Nov 2025

10/10 Excellent

jose

Liked: Cleanliness
Stayed 5 nights in Nov 2025

2/10 Terrible

sergio

Liked: Cleanliness, staff & service
Did not stay at this property. I had reservations but the property was sold and temporarily closed. I stayed at a different hotel. Supposedly this property will reopen again sometime in November.
Stayed 7 nights in Oct 2025

10/10 Excellent

Maria

Stayed 11 nights in Oct 2025

10/10 Excellent

Toru

Stayed 5 nights in Oct 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good a secure parking. Very nice central location, but it was extremely noisy at night. Large and spacious condo, nice rooms and roof top area. Overall a great rental for us.
Stayed 1 night in Oct 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. 2 bedroom apartment with a garden view was very large and had a great balcony.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra nice condo with friendly front desk staff, great area
Stayed 5 nights in Sep 2025