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Four Points by Sheraton Pleasanton

3.0 star property

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Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

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5115 Hopyard Rd, Pleasanton, CA, 94588
  • Place, Tommy T's Comedy House
    ‪3 min walk‬
  • Place, Hacienda Business Park
    ‪11 min walk‬
  • Place, Stoneridge Shopping Center
    ‪2 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(88 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(64 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(10 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds

7.0 out of 10
Good
(16 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Courtyard View

8.0 out of 10
Very good
(6 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, desk, laptop workspace, iron/ironing board

Executive Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 2 Queen Beds

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Exterior
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  • Parking included
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About this property

Four Points by Sheraton Pleasanton

Hotel with an outdoor pool, 4-minute walk to Tommy T's Comedy House
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and self parking. WiFi in public areas is free. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Four Points by Sheraton Pleasanton offers 214 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Four Points by Sheraton Pleasanton's great location gets high marks from our customers. During your stay, you're just a quick walk from Tommy T's Comedy House. Free WiFi in public areas, an outdoor pool and a 24-hour gym are available.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from Tommy T's Comedy House and a 4-minute drive from Stoneridge Shopping Center
  • Cats and dogs welcome for a fee
Four Points by Sheraton Pleasanton offers its guests an outdoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2330 square feet (210 square metres) and includes conference space. The business-friendly Four Points by Sheraton Pleasanton also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 3-star Pleasanton hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,330 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 6 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 85.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per day
  • Pet fee: USD 85.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Pleasanton
Four Points Sheraton Hotel Pleasanton
Four Points Sheraton Pleasanton
Pleasanton Four Points
Pleasanton Four Points Sheraton
Pleasanton Sheraton Four Points
Sheraton Four Points Pleasanton
Four Points Sheraton Pleasanton Hotel
Sheraton Pleasanton Four Points
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Four Points by Sheraton Pleasanton Hotel
Four Points by Sheraton Pleasanton Pleasanton
Four Points by Sheraton Pleasanton Hotel Pleasanton

Four Points by Sheraton Pleasanton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1003 reviews
Rating 8 - Good. 211 out of 1003 reviews
Rating 6 - Okay. 131 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 84 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rocio

Stayed 2 nights in Oct 2025

10/10 Excellent

Charmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Rocio

Disliked: Cleanliness, staff & service

Staff lack of consideration

We reserved multiple rooms months in advance for a family event, but unfortunately had a disappointing experience. Despite our early planning, our family was spread out across the property, with some rooms tucked away facing the parking lot. When we brought this up to the front desk, the staff was indifferent and simply stated that the hotel was sold out and there was nothing they could do. To make matters worse, there was a sewer issue during our stay, and the smell spread into the courtyard — a serious health concern that was not addressed properly. Overall, the property has potential, but the customer service and lack of responsiveness to a sanitation issue left a lot to be desired.
Stayed 2 nights in Oct 2025

10/10 Excellent

dina

Stayed 1 night in Oct 2025

2/10 Terrible

Martha

Travelled with family
I didn’t like the fact that they go so early to clean the room at 8:00 am it’s too early
Stayed 1 night in Oct 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let me first start by saying that ive stayed almost 500 nights over 5 years at Marriott hotels for work, I’ve had good and bad experiences but this one was just a cascade of issues. The first night my partner and went to the pool where we couldn’t find any towels, we went to the front desk to ask for one and they directed us back to the pool. We had to go back to the front desk to verify there were no towels and they finally gave us some. Not the worst thing to have happened but it shows a lack of customer service that I would normally expect from Marriott. The person before us in line was also offered snacks, the offer was not extended to us despite being Gold elite, kind of an awkward situation when there is no consistency between guests especially when it’s done in front of other guests. While we were at the front desk we also asked about the bar which was advertised on our key cards, the front door of the building, and on the advert for the hotel. We were told that there is no alcohol on the premises. (We were later told that the bar had been closed for around 4 years). Back at the room we discovered that the shower did not drain and that the fan does not actually vent any of the moisture from the bathroom. I messaged the front desk to notify them so that we could figure something out in the morning but the staff decided that sending someone at 9pm to try and fix the issue was the best first choice. Again, not that big of an issue but at this point I was getting fr
Stayed 2 nights in Oct 2025

10/10 Excellent

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Yitao

Stayed 1 night in Sep 2025

2/10 Terrible

Lee

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay

I’ve stayed at 4 Point by Sheraton about a dozen times and always found it to be a great place to stay. It’s always clean and comfortable and my go to place when I’m in the area. NOT THIS TIME. There was NO coffee in the room, only tea. The full length mirror was falling off the wall. There was a long black hair on the shower wall. Finally there were brown spots on the shower curtain there I don’t want to even guess what they were. I was going to book a room for 3 weeks from now but I have to seriously rethink this.
No coffee
Mirror falling off the wall
Brown spots on the shower curtain
Brown spots on the shower curtain
Stayed 1 night in Oct 2025

8/10 Good

Jordi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places within walking distance
Stayed 2 nights in Sep 2025

6/10 Okay

Liliana A

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasurable stay.
Stayed 1 night in Sep 2025

10/10 Excellent

ShuuShyan

Stayed 5 nights in Sep 2025

8/10 Good

Hons. Jim and Diana

Travelled with group
Liked: Property conditions & facilities, room comfort
I went to main street for the restaurants
Stayed 1 night in Sep 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was ver comfortable and the pool was refreshing. I was disappointed that the restaurant and craf bar wasn’t open. Additionally the HVAC in our room didn’t work. Fortunately the weather was mild. Overall it was a pleasant stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Lucia

Stayed 1 night in Sep 2025

6/10 Okay

Angela

Business traveller
Stayed 1 night in Sep 2025

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Armando

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Tina

Stayed 1 night in Sep 2025

6/10 Okay

Nicola

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rough towels, dead trees around pool, unfriendly and slow check in
Stayed 1 night in Sep 2025

10/10 Excellent

Lynne

Stayed 4 nights in Sep 2025

10/10 Excellent

Norma

Stayed 1 night in Jun 2025

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Motel 6 with greenery

Room smelled like a wet dog. Lots of mildew in the bathroom. Room keys frequently failed. Listing said there was a guest laundry - there isn’t. No discernible amenities at all, despite what the listing says. No ice machine, no laundry, no functional internet. It’s basically Motel 6 with greenery.
Stayed 1 night in Sep 2025