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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
VIP Access

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Indoor pool
Indoor wedding
1 bedroom, individually decorated, individually furnished, desk
Reception

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Plymouth Pavilions
    ‪2 min walk‬
  • Hoe Park
    ‪6 min walk‬
  • National Marine Aquarium
    ‪17 min walk‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Single Bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Family Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(28 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

1 bedroom, individually decorated, individually furnished, desk

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

8.6 out of 10
Excellent
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Family Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

1 bedroom, individually decorated, individually furnished, desk

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

1 bedroom, individually decorated, individually furnished, desk

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Single Beds, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Single Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room with Sofa Bed

1 bedroom, individually decorated, individually furnished, desk

Family Room with Sofa Bed

  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 2 Single Beds

Deluxe Room with Whirlpool Bath

  • Sleeps 2
  • 1 Double Bed

Small Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Small Double Room

1 bedroom, individually decorated, individually furnished, desk

Small Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Small Twin Room

1 bedroom, individually decorated, individually furnished, desk

Small Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Room

Bathroom | Hair dryer, towels

Connecting Room

  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Family Room

1 bedroom, individually decorated, individually furnished, desk

Standard Family Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

1 bedroom, individually decorated, individually furnished, desk

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

1 bedroom, individually decorated, individually furnished, desk

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

1 bedroom, individually decorated, individually furnished, desk

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Family-friendly hotel with fitness centre and sauna
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with a hairdryer and an iron/ironing board. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Plymouth Pavilions and 5 minutes on foot from Theatre Royal, Plymouth
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square metres) and includes conference space. The family-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie – This restaurant specialises in British cuisine and only serves dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Renovations and closures

The following facilities or services will be unavailable from July 13 2025 to July 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1009 reviews
Rating 8 - Good. 341 out of 1009 reviews
Rating 6 - Okay. 124 out of 1009 reviews
Rating 4 - Poor. 49 out of 1009 reviews
Rating 2 - Terrible. 19 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Liked: Cleanliness, staff & service, amenities
Well-priced hotel very centrally located, clean and tidy, comfortable bed, pleasant staff, decent breakfast. Because of where it's situated you get road noise, but if you're a light sleeper it's also very difficult to get much sleep before 2am and after 6am because the floors are so creaky. Any time someone moved around on the floor above, went past my door or up the nearby stairs, I was awake. Unavoidable in an old building like this, but something to bear in mind.
Stayed 1 night in Apr 2025

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay

Stayed in the same room, which was great. Weather was brilliant.Great place to get away to.
Stayed 2 nights in Apr 2025

10/10 Excellent

Barington

Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Craig, Seward

Stayed 1 night in Apr 2025

8/10 Good

John

Stayed 1 night in Mar 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to event and dining options being central.
Stayed 2 nights in Mar 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service

Good location

Stayed Friday and Saturday night. Good location as visiting Football ground and Pavillions for a concert. However room had a lovely view of a wall! Breakfast excellent in lovely breakfast room. Staff friendly.
Stayed 2 nights in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness
Stayed 3 nights in Mar 2025

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Hotel staff friendly and welcoming Window in my room would not shut fully so chilly on a night blind also broken but room was clean
Stayed 1 night in Apr 2025

8/10 Good

Rose

Liked: Cleanliness, staff & service, room comfort

Perfect location

Perfect location for everything we needed. Lovely friendly staff. Rooms are dated compared to main reception area but pleasant enough. Room could have been cleaner but it wasn’t enough for me to complain about
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice friendly staff, bit of noise from our room traffic & people,
Stayed 1 night in Mar 2025

6/10 Okay

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top hotel.

Very welcoming staff and very clean and nice rooms. The eveing meal in Steves Brasserie was amazing as was the breakfasts. Great stay all round and i would definitely stay again.
Stayed 1 night in Mar 2025

4/10 Poor

Leanne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good.

Lovely stay,friendly staff and comfy room with huge,delicious breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night

Great staff Fantastic price with swimming pool
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Property conditions & facilities
Ease of parking was great as in big city. Room was very comfortable and staff were very helpful and friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and super service

We have stayed in this hotel before, but it is such a lovely hotel. It was the first time we used the restaurant, which i would highly recommend as the food was delicious, the service in the restaurant was fantastic and the breakfast was great too. Well worth the money, and we will definitely be back in the near future. The only downside i would say for the stay, was that the bar was very quiet and lacked atmosphere, maybe some music and the tv muted would brighten up the atmosphere...but otherwise great.
Stayed 1 night in Mar 2025

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars service. This was my 4th time with them
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025