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Kwa'Lilas Hotel

3.5 star property

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Photo gallery for Kwa'Lilas Hotel

Front of property – evening/night
Lobby
In-room safe, free WiFi
Reception
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
9040 Granville Street, Port Hardy, BC, V0N 2P0
  • Place, Port Hardy Hospital
    ‪6 min walk‬
  • Place, Vancouver Island Regional Library - Port Hardy Branch
    ‪12 min walk‬
  • Place, Port Hardy Harbour
    ‪17 min walk‬
  • Airport, Port Hardy, BC (YZT)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(83 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Room, 1 King Bed, Mountain Side)

Room (Room, 1 King Bed, Mountain Side) | In-room safe, free WiFi

Room (Room, 1 King Bed, Mountain Side)

9.4 out of 10
Exceptional
(32 reviews)
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Room, 2 Queen Beds, Mountain Side)

In-room safe, free WiFi

Room (Room, 2 Queen Beds, Mountain Side)

8.4 out of 10
Very good
(27 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

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Property grounds
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About this property

Kwa'Lilas Hotel

Central hotel connected to a shopping centre in Port Hardy with free parking
This smoke-free hotel features a restaurant, a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Kwa'Lilas Hotel offers 85 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Kwa'Lilas Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Thunderbird Mall. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and 4 meeting rooms
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • Just a 2-minute drive from Port Hardy Harbour and 9 minutes from Port Hardy Ferry Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 4 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square metres) and includes a conference centre. A vending machine, tour/ticket assistance, and a garden are also featured at Kwa'Lilas Hotel. Free self parking is available.

This 3.5-star Port Hardy hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Kwa'Lilas Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: CAD 14.99 to 25.99 for adults and CAD 7.99 to 25.99 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Ecotours

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (4,000 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 2 2025 to December 3 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Daily housekeeping
  • Meeting facilities
The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed for New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 14.99 to 25.99 for adults and CAD 7.99 to 25.99 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property is designated under The Original Original Accreditation Programme, a mark of excellence and verification for Indigenous-owned tourism businesses across Canada.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Port Hardy Inn
Port Hardy Hotel
Kwa'Lilas Hotel Port Hardy
Kwa'Lilas Hotel
Kwa'Lilas Port Hardy
Kwa'Lilas

Reviews

Kwa'Lilas Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 682 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

Reviews

10/10 Excellent

Garry, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was closed but the staff at the bar were great and the food in the bar was great. Hotel is nice but not much storage in room.
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed, clean and pleasent staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!
Stayed 2 nights in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, interior design, dining was very good
Stayed 2 nights in Aug 2025

10/10 Excellent

Wichuta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in Port Hardy

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Sakolwan Klongkarn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay
Stayed 1 night in Aug 2025

10/10 Excellent

flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very smooth experience. The food was great and the service to match in the pub.
Stayed 1 night in Aug 2025

10/10 Excellent

Neal, Poulsbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows. I liked the indigenous designs in each room and throughout the hotel. Meals in the restaurant were tasty and it was nice that you received a 20% discovered on breakfast.
Stayed 4 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Being Pet friendly is their only bonus

Room was not cleaned properly. Hair in the sink, dust and dirt behind the door! Garbage under the desks and table! Had a shower to find out the shampoo pump is empty! Had to come out of the shower, dry off to call front desk to ask for shampoo. Granted he was quick to bring it. Overall, the place is running down in shape and doesn’t seem like it is being kept to represent the price they charge.
Stayed 1 night in Aug 2025

8/10 Good

Neal, Poulsbo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and well appointed.
Stayed 1 night in Aug 2025

8/10 Good

Louise, West Kelowna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room were pristine and lovely. Except for a middle of the night thomper in the room above us, it was very quiet. We arrived an hour early but were unable to check in before 4 pm; however at 4 pm there was only one employee checking in all guests that were put off until 4 pm as well as answering the phone, etc., so check in was slow. The surrounding property was very nicely maintained.
Stayed 1 night in Aug 2025

10/10 Excellent

JoAnn

Travelled with group
This hotel and its restaurant have exceeded my expectations in every way!
Stayed 1 night in Aug 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional efficient check in courteous staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that was beautiful with their artwork and features. Very accommodating with a mixup with my booking regarding my pet. It was immediately rectified and we were really happy with our room. Beautiful walk in shower and the beds and pillows were so comfortable! Will definitely recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joseph, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique indigenous themed, wholly owned and staffed by the first nations people of this area. ❤️
Stayed 1 night in Aug 2025

6/10 Okay

Sarah, Ladysmith

Travelled with family
Disliked: Cleanliness, staff & service
Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.
Stayed 2 nights in Aug 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Colin

Stayed 1 night in Aug 2025

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Indifferent staff, blocked shower drain

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.
Stayed 1 night in Aug 2025

8/10 Good

Chfiona

Travelled with family
Liked: Cleanliness, amenities
It was okay.
Stayed 1 night in Aug 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
fair price, clean, friendly, professional, comfy beds
Stayed 1 night in Aug 2025