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Kwa'Lilas Hotel

3.5 star property

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Photo gallery for Kwa'Lilas Hotel

Front of property – evening/night
View from room
Reception
Lobby
In-room safe, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
9040 Granville Street, Port Hardy, BC, V0N 2P0
  • Place, Port Hardy Hospital
    ‪6 min walk‬
  • Place, Vancouver Island Regional Library - Port Hardy Branch
    ‪12 min walk‬
  • Place, Port Hardy Harbour
    ‪17 min walk‬
  • Airport, Port Hardy, BC (YZT)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(83 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Room, 1 King Bed, Mountain Side)

Room (Room, 1 King Bed, Mountain Side) | In-room safe, free WiFi

Room (Room, 1 King Bed, Mountain Side)

9.4 out of 10
Exceptional
(32 reviews)
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Room, 2 Queen Beds, Mountain Side)

In-room safe, free WiFi

Room (Room, 2 Queen Beds, Mountain Side)

8.4 out of 10
Very good
(27 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Kwa'Lilas Hotel

Central hotel connected to a shopping centre in Port Hardy with free parking
This smoke-free hotel features a restaurant, a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Kwa'Lilas Hotel offers 85 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Kwa'Lilas Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Thunderbird Mall. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and 4 meeting rooms
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • Just a 2-minute drive from Port Hardy Harbour and 9 minutes from Port Hardy Ferry Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 4 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square metres) and includes a conference centre. A vending machine, tour/ticket assistance, and a garden are also featured at Kwa'Lilas Hotel. Free self parking is available.

This 3.5-star Port Hardy hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Kwa'Lilas Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: CAD 14.99 to 25.99 for adults and CAD 7.99 to 25.99 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Ecotours

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (4,000 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from December 2 2025 to December 3 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Daily housekeeping
  • Meeting facilities
The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed for New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 14.99 to 25.99 for adults and CAD 7.99 to 25.99 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property is designated under The Original Original Accreditation Programme, a mark of excellence and verification for Indigenous-owned tourism businesses across Canada.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Port Hardy Inn
Port Hardy Hotel
Kwa'Lilas Hotel Port Hardy
Kwa'Lilas Hotel
Kwa'Lilas Port Hardy
Kwa'Lilas

Reviews

Kwa'Lilas Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 680 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Indifferent staff, blocked shower drain

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.
Stayed 1 night in Aug 2025

8/10 Good

Chfiona

Travelled with family
Liked: Cleanliness, amenities
It was okay.
Stayed 1 night in Aug 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
fair price, clean, friendly, professional, comfy beds
Stayed 1 night in Aug 2025

6/10 Okay

Chanequa

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

A Clean Bathroom is A Must

I had a hard time at check in because apparently after booking my stay in July, by the time I got there in late August there was no room saved for me where my daughter and I could stay with my dog. After the front desk personnel offered one night in a dog friendly room, and suggested I have my dog stay in the car I called everywhere else in town but nothing was available/could accommodate me. In short, I ended up getting a room for both nights after pleading and sharing that I had driven for 6 days from Ontario. Needless to say it was a terrible experience. The hotel is beautiful and while no one acknowledged me when I waited in the restaurant that served breakfast for atleast 8 minutes where it is posted to wait to be seated, I'd still give this hotel another try. Perhaps they will offer better customer service next time. Lastly, the carpet in the room I stayed in smelled musty and the shower stall needed to be cleaned better.
Nice shower
Stayed 2 nights in Aug 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Really great stay; clean, and beds were super comfortable plus they took such great care to ensure the rooms were dark which is a big bonus for us.
Stayed 1 night in Aug 2025

8/10 Good

Carolynne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were very helpful and friendly. The hotel gets loud when the ferry traffic arrives after midnight and when traffic leaves at 5am. Not enough noise mitigation between floors and room doors don’t seal tight enough to block hallway noise. Shower grout and caulking were moldy
Stayed 1 night in Aug 2025

10/10 Excellent

Peter, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Would come back anytime.
Stayed 2 nights in Aug 2025

10/10 Excellent

ROSELIA, KENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best bed I've slept on in a long while, I still think about it every day and me and my sister talk about it a lot. We had a dog, they gave us a treat bag 💜 it was great area to have a dog, easy to get him in and out to pee and poop. We had breakfast, really good and cheap. Overall one of my favorite hotels on the Island.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brennan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. We stay here every visit to Port Hardy!
Stayed 1 night in Aug 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast at the restaurant downstairs and how comfortable and clean the room was
Stayed 1 night in Aug 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again
Stayed 1 night in Aug 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay
Stayed 1 night in Aug 2025

8/10 Good

Helena

Stayed 2 nights in Aug 2025

4/10 Poor

chris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
First person meet at front desk was rude/not welcoming.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately when I booked either I neglected to say we had a dog or there was not a place for the information. When we arrived we could not have the room that was booked as it was not dog friendly. The staff did get it one however it took an hour to prepare the room. Not sure if this was a Expedia issue. No shampoo in the shower and the toilet bowl struggled to fill.
Stayed 1 night in Aug 2025

8/10 Good

Nanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, beds were comfortable, acknowledgment of indigenous culture a priority which is important.
Stayed 1 night in Aug 2025

2/10 Terrible

Bevlyn

Stayed 1 night in Aug 2025

8/10 Good

William S

Dolly on the breakfast shift was the highlight! 20 minutes to have dinner server take the orders seemed a bit long. Asked desk to get shower soap refilled after first night, never happened. Otherwise great hotel, would recommend
Stayed 2 nights in Aug 2025

8/10 Good

Amber

Liked: Staff & service
Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.
Stayed 1 night in Aug 2025

8/10 Good

mahmood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in a good shape and clean. It also had an artistic atmosphere which made it more friendly.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Judy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in the room is very comfortable! The staffs are very friendly and helpful! I will come back again!
Stayed 3 nights in Aug 2025

8/10 Good

Bruce

Stayed 1 night in Aug 2025