4/10 Poor
Heather
9 Jun 2025
My husband and I were excited to stay here for his birthday weekend to see a concert on Sunday afternoon. Unfortunately, we experienced several problems during our two-day stay. First, the shower walls had mold down the tiles. Second, the bed and pillows were so soft that it killed our backs both days. Third, on the morning of Day 2, we asked the concierge for bath towels because we didn't have any. She said they don’t keep towels at the desk so she would notify the maid so she could leave them in our room when she cleaned it. A few hours later, we ended up asking the maid on our floor twice for towels, but they never arrived. After returning from lunch and seeing no towels or a clean room, my husband and I went down to the concierge desk again to request the towels. That concierge brought towels to us within 10 minutes. This long delay all morning and afternoon caused us to leave late for the concert, thus we ran into a lot of traffic. We ended up missing 40 minutes of the concert. When we returned, our room still wasn’t cleaned. We won’t be staying at this hotel again because these problems ruined what should have been a fun birthday weekend.
Heather
Stayed 2 nights in Jun 2025
