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Banyan Tree Puebla

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Photo gallery for Banyan Tree Puebla

Outdoor pool, pool umbrellas, pool loungers
Property video
Serenity Suite | View from room
Buffet
Body treatments, aromatherapy, deep-tissue massages, Swedish massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Artist Quarter
    ‪5 min walk‬
  • Place, Puebla Convention Center
    ‪5 min walk‬
  • Place, Zócalo de Puebla
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Urban Bliss

Urban Bliss | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Harmony Suite

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room Double

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Serenity Suite

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Suite

  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Junior Suite Double

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room King

Urban Room King | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Bliss Junior Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Junior Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Urban Room Two Double

Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room Two Double

  • Sleeps 3
  • Free Wi-Fi

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About this property

Banyan Tree Puebla

3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a snack bar/deli.
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Banyan Tree Puebla. During your stay, you're just a quick walk from Five Wounds of San Francisco Conventional Church. Features include free WiFi in public areas, plus 3 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and 2 bars/lounges
  • Breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, aromatherapy or deep-tissue massages at Banyan Tree Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • 13 minutes by foot from Zócalo de Puebla and a 5-minute drive from Centro Expositor
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banyan Tree Puebla offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4951 square feet (460 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Banyan Tree Puebla. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Puebla hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to noon.
Pasquinel Bistrot – This restaurant serves breakfast and dinner.
Trattoria Cello – This theme restaurant only serves dinner. Open daily.
Bar Los Lavaderos – On-site bar. Open selected days.
Rooftop Bar – On-site rooftop bar. Open daily.
Saffron – This theme restaurant specialises in Thai cuisine. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)
  • Limited on-site valet parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1260 per pet, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 1000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rosewood Puebla Hotel

Rosewood Puebla

Hotel Azul Talavera

Azul Talavera Hotel

Banyan Tree Puebla Hotel

Banyan Tree Puebla Puebla

Banyan Tree Puebla Hotel Puebla

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 542 out of 720 reviews
Rating 8 - Good. 99 out of 720 reviews
Rating 6 - Okay. 38 out of 720 reviews
Rating 4 - Poor. 22 out of 720 reviews
Rating 2 - Terrible. 19 out of 720 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Xiaoxiao

Stayed 3 nights in Feb 2026

8/10 Good

John, San Antonio

Stayed 3 nights in Feb 2026

6/10 Okay

Andrei, Toronto

Stayed 2 nights in Jan 2026

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, amenities
great stay and hotel service, I recommend
Stayed 1 night in Dec 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Stayed 2 nights in Dec 2025

10/10 Excellent

GENARO

Stayed 6 nights in Dec 2025

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all respects.
Stayed 4 nights in Dec 2025

8/10 Good

Kerry, vncouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Stayed 1 night in Nov 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

German

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and always clean. Great staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

Alexandro

Stayed 3 nights in Nov 2025

10/10 Excellent

Ulf

Stayed 1 night in Nov 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Yuzan

Stayed 2 nights in Sep 2025

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

becky

Stayed 7 nights in Sep 2025

10/10 Excellent

Gabriela

Stayed 1 night in Sep 2025

10/10 Excellent

Sungman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and calm. Wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
Stayed 2 nights in Aug 2025

10/10 Excellent

David H

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff and beautiful property
Stayed 1 night in Jun 2025