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Camino Real Hotel & Suites Puebla

5.0 star property

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Photo gallery for Camino Real Hotel & Suites Puebla

Golf
Bar (on property)
Interior
Daily buffet breakfast for a fee
Egyptian cotton sheets, premium bedding, down duvets

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
VIA ATLIXCAYOTL PLAZA ESPACIO LA VISTA, COUNTRY, 3204, San Andrés Cholula, PUE, 72180
  • Place, La Vista Country Club
    ‪5 min walk‬
  • Place, International Baroque Museum
    ‪12 min walk‬
  • Place, University Cultural Center of BUAP
    ‪4 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double Room, 2 Double Beds

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Loft, 1 Queen Bed

Private kitchen

Loft, 1 Queen Bed

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Private kitchen

Junior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

LED TV, DVD player, pay films

Suite, 1 Bedroom

  • Golf view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 King Beds)

LED TV, DVD player, pay films

Suite, 2 Bedrooms (2 King Beds)

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Basic Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

LED TV, DVD player, pay films

Suite, 1 Bedroom (2 Queen Beds)

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

LED TV, DVD player, pay films

Suite, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Basic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets

Basic Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Camino Real Hotel & Suites Puebla

A full-service spa, a golf course and an outdoor pool are available at this smoke-free hotel. Free self parking and a free manager's reception are also provided. Other amenities include a restaurant, a 24-hour fitness centre and a bar/lounge.
Camino Real Hotel & Suites Puebla offers 149 air-conditioned accommodations with DVD players and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. LED televisions come with satellite channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can play rounds at the 18-hole golf course. In addition to an outdoor pool, other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, EXHALA. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

With your stay at Camino Real Hotel & Suites Puebla, you'll be connected to a shopping centre and within walking distance of International Baroque Museum. Free self-parking, a free manager's reception and a full-service spa are available.
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at La Huerta
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages or manicures and pedicures at EXHALA
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, a 24-hour gym and a steam room
  • Just a 4-minute drive from Angelopolis Commercial Center and 8 minutes from Puebla Convention Center
  • Airport shuttle service available for a fee
Camino Real Hotel & Suites Puebla offers its guests a full-service spa, a golf course, and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a steam room, and a rooftop terrace are also featured at the luxury Camino Real Hotel & Suites Puebla. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star San Andrés Cholula hotel is smoke free.

The hotel hosts a free manager's reception daily.
La Huerta – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 150 per stay)
  • Available in some public areas: WiFi (MXN 150 per stay)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (MXN 120 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 6:00 AM to 10:30 AM on weekends; MXN 365 for adults and MXN 190 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • La Huerta

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Golf
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free babysitting
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 2014
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 365 for adults and from MXN 190 for children
  • Fee for in-room wireless Internet: MXN 150 per stay (rates may vary)
  • Fee for wireless Internet in public areas: MXN 150 per stay (rates may vary)
  • Airport shuttle fee: MXN 60 per vehicle (one-way)
  • Valet parking fee: MXN 120 per night
  • Rollaway bed fee: MXN 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Camino Real Hotel & Suites Puebla offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Camino Real Hotel Puebla
Camino Real Puebla
Camino Real Hotel Suites Puebla
Camino Real & Suites Puebla
Camino Real Hotel Suites Puebla
Camino Real Hotel & Suites Puebla Hotel
Camino Real Hotel & Suites Puebla San Andrés Cholula
Camino Real Hotel & Suites Puebla Hotel San Andrés Cholula

Camino Real Hotel & Suites Puebla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 303 out of 1000 reviews
Rating 8 - Good. 347 out of 1000 reviews
Rating 6 - Okay. 174 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 80 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eddie.rocha.bra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel at a very affordable rate. The staff is very kind, specially the ones from "food & beverage".
Stayed 1 night in Jul 2020
Verified

8/10 Good

jose antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But problems in the check in
Stayed 2 nights in Sep 2020
Verified

10/10 Excellent

EAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen un excelente protogolo de higiene a la llegada por el tema covid, la habitación impecable y la atención del personal perfecta!
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradecida

EXCELENTE atención y servicio...gracias
Stayed 2 nights in Jul 2020
Verified

4/10 Poor

Manuel

Liked: Staff & service

Una regular experiencia

El protocolo de Covid es bueno, pero solo en la entrada; no tratan igual turismo nacional que extranjero; había pedido un tipo de habitación y me dieron algo totalmente diferente y más caro... La habitación estaba limpia pero había telarañas en el techo Una tele no funcionaba correctamente
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Eulalio Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nefasto!!

La Peor experiencia!!! Llegando Al hotel en esta contingencia con familia !!! Reservamos y pagamos Para garantizar dormir en un lugar limpio y tranquilo para mi familia!!! Llegamos y el hotel cerrado!!! Y tuve estar buscando con mi familia y el temor de la contingencia!!! Peor peor peor!!!
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

GUILLERMO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesimo hoteles.com

Pesimo hoteles.com reservaron y cobraron la estancia. Al llegar al hotel cerrado. Y por su política de tarifa no reembolsable perdi mi dinero, ni el hotel camino real puebla y hoteles.com responden
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not corteous at all, the amenities were very poor maintained. Rooms were old and out fashioned. The location is good
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE LUGAR!

ES UN EXCELENTE HOTEL CON EXCELENTE SERVICIO HABITACION ALIMENTOS, ME ENCANTO!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho, solo me gustaría que el estacionamiento fuera gratuito para los que se quedan más de 2 días, y también que tuvieran o vigilarán más en cuanto a los que se hospedan, los del cuarto de alado tenían fiesta en la madrugada, precia que iban a romper las paredes (habitación 1410) y nadie se daba cuenta, un poco más de vigilancia estaría estupendo, sobre todo para los que vamos a descansar. Faltó que el gimnasio estuviera disponible.
Stayed 3 nights in Mar 2020
Verified

4/10 Poor

JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Complicado

Se ve que están pésimamente mal organizados y el hotel de por sí es un hotel complicado
Stayed 1 night in Mar 2020
Verified

4/10 Poor

odilón

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ojala y mejoren ustedes y el hotel

Nunca funcionó el aire acondicionado de la habitación y se les dijo desde que llegamos. El parking pésimo no hubo un día que no esperara más de quince o veinte minutos para que me lo trajeran y además pague, no lo que ustedes me habían o lo que me contestaron cuando ya había terminado mi estancia
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en Puebla. Muy buen servicio de todo el personal! Muchas gracias!
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los precios del restaurante estan de locos y que cobren el estacionamiento esta muy mal.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

RAFAEL

Liked: Cleanliness, property conditions & facilities

Buen hotel pero puede mejorar

Buen hotel pero es caro para el servicio que proporciona es incomodo pagar por el estacionamiento, muy mal el gimnasio
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Jose Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Mal servicio.

Nos entregaron el cuarto a las 5 de la tarde. Las señoritas de recepción totalmente rebasadas e incluso algunas de mal humor. El servicio para pedir algún articulo al cuarto tarda hora y media. El concierge lo mismo. En general no tienen la capacidad para atender tanta gente.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gusto que te cobren el estacionamiento aunque sea con descuento, las instalaciones excelentes
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No todo es agradable en el hotel

Las habitaciones están muy bien. No me gusta la forma en que se llega a las habitaciones, ya que se tiene que tomar dos elevadores. Tampoco me gusta que a los huéspedes nos cobren el estacionamiento, debería ser un servicio proporcionado por el hotel.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE ATENCIÓN Y SERVICIO, FUE BUENA ELECCION.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Elda

Liked: Cleanliness
Disliked: Room comfort

Desalentador

El hotel es bueno, pero me parece increíble que te cobren el estacionamiento por hora aunque seas huésped y una cuota por el uso de internet. Otros hoteles ofrecen el desayuno en el costo de la habitación.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente precio, muy amables en la recepción, almohadas muy ricas
Stayed 1 night in Mar 2020
Verified

8/10 Good

Erick Antonio

Liked: Staff & service
Disliked: Room comfort
La habitación tenía olor a tabaco muy fuerte, las camas muy duras y pocas almohadas , la ubicación es buena y el precio accesible vale lo que terminas pagando
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

Decepcionante

Decepcionante, para este tipo de hoteles, la gente de valet parking insuficiente, media hora para entregar el auto, para pagar el estacionamiento otra media hora ya que habia que formarse en la recepcion donde se registraban los huespedes, ropa de cama sucia, y se les olvido dejar toallas en la habitacion 3 llamadas para solicitarlasy 40 min para recibirlas
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

loveeeed it

it was amazing !!!! stayed for a whole week, nice pool clean room, amazing staff !! the only thing is the location, yes it's safe but I wish things were walking distance.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Yessica Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Mar 2020