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Four Points By Sheraton Puebla

3.5 star property

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Photo gallery for Four Points By Sheraton Puebla

Lobby lounge
Reception
Fitness facility
Outdoor pool
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE, 72060
  • Place, Galerías Serdán
    ‪10 min walk‬
  • Place, Museum of the Mexican Army and Air Force
    ‪7 min drive‬
  • Place, Cuexcomate Volcano
    ‪10 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪38 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

Traditional Room, 1 King Bed, City View | View from room

Traditional Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(83 reviews)
  • 7 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 7 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (View)

Traditional Room, 1 King Bed (View) | View from room

Traditional Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(11 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Volcano View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Volcano View

9.6 out of 10
Exceptional
(4 reviews)
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, City View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | View from room

Traditional Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points By Sheraton Puebla

Hotel with free valet parking, near Galerías Serdán
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and a seasonal outdoor pool. Housekeeping is available on request.
Four Points By Sheraton Puebla offers 144 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us they can't get enough of Four Points By Sheraton Puebla's great location. During your stay, you'll be within walking distance of Galerías Serdán. You'll find features such as free WiFi in public areas and free valet parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at María Ofelia
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 1-minute drive from Galerías Serdán and 6 minutes from Estrella de Puebla Observation Wheel
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Four Points By Sheraton Puebla offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1485 square feet (138 square metres) and includes conference space. The business-friendly Four Points By Sheraton Puebla also features a terrace, laundry facilities, and dry cleaning/laundry services. Self parking and valet parking are free.

This 3.5-star Puebla hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to noon and at the weekend from 6:00 AM to 1:00 PM.
María Ofelia – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 6:00 AM to 1:00 PM on weekends; MXN 275 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • María Ofelia

Things to do

  • Bicycles
  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,485 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night, plus a deposit of MXN 1000 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 300.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 275 for adults and from MXN 150 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Puebla Hotel
Four Points Sheraton Puebla
Four Points By Sheraton Puebla Hotel
Four Points By Sheraton Puebla Puebla
Four Points By Sheraton Puebla Hotel Puebla

Four Points By Sheraton Puebla Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 954 out of 1216 reviews
Rating 8 - Good. 176 out of 1216 reviews
Rating 6 - Okay. 50 out of 1216 reviews
Rating 4 - Poor. 15 out of 1216 reviews
Rating 2 - Terrible. 21 out of 1216 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona no es la mejor, pero es conveniente para ir a varios lugares, por ejemplo Angelópolis, está a 10 minutos. El personal es muy atento, y dan muy buen servicio.
Stayed 1 night in Oct 2025

10/10 Excellent

Jesse

Stayed 1 night in Sep 2025

10/10 Excellent

Roberto

Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíbles instalaciones, habitaciones muy cómodas y limpias, alberca y gym excelentes Todo el personal muy amable y con disposición para ayudar. Definitivamente regresamos!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Areli Yazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!!
Stayed 1 night in Sep 2025

8/10 Good

Pramod

Stayed 1 night in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy cómodo, excelente par descansar. Todo muy limpio y buena atención por parte de los empleados. Lo recomiendo.
Stayed 2 nights in Aug 2025

10/10 Excellent

ANA PAULA

Stayed 1 night in Aug 2025

8/10 Good

Eduardo

Liked: Staff & service
The hotel is, as you expected, a business category. Does not exceed on any matter. But do have some backdrops... In my opinion, the pool is ridiculously small; it should be labelled as pound. You will not be able to swim inside it. and I do not like that the windows could not be open; no fresh air could come in. It is good for a quick stay, but keep in mind it will only be for sleep, not relax time in the facilities.
Stayed 1 night in Aug 2025

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and overall experience was good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2025

10/10 Excellent

Raquel

Stayed 1 night in Jul 2025

4/10 Poor

Matilde Amanda Pacheco

Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Servicio impecable!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 5 nights in May 2025

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evrything was very good
Stayed 2 nights in May 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location and value
Stayed 2 nights in Apr 2025

10/10 Excellent

Marisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, facilities and location. Very good food. An AWESOME choice!!! The staff are especially wonderful 😊
Stayed 1 night in May 2025

10/10 Excellent

JORGE, apple valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Mar 2025

8/10 Good

Laura Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, specially when traveling with pets.
Stayed 1 night in May 2025

10/10 Excellent

Dajiong

Stayed 1 night in May 2025