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Hotel Casa De La Palma

3.5 star property

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Photo gallery for Hotel Casa De La Palma

Breakfast area
Memory-foam beds, individually decorated, individually furnished
Front of property
Dining
Memory-foam beds, individually decorated, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Memory-foam beds, individually decorated, individually furnished

Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Memory-foam beds, individually decorated, individually furnished

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Memory-foam beds, individually decorated, individually furnished

Quadruple Room, Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Memory-foam beds, individually decorated, individually furnished

Deluxe Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Quadruple Room

Junior Quadruple Room | Memory-foam beds, individually decorated, individually furnished

Junior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room | Memory-foam beds, individually decorated, individually furnished

Premium Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Casa De La Palma

Along with a meeting room, this smoke-free hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in, express check-out and tour/ticket assistance. Change of towels is available on request
Hotel Casa De La Palma offers 16 accommodations, which are accessible via exterior corridors and feature a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 36-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Casa De La Palma, you're just a quick walk from Zócalo de Puebla. You'll find features such as free WiFi in public areas, plus dry cleaning service and a local area shuttle (surcharge).
  • Free WiFi
  • Extended parking available for a fee
  • Services include dry cleaning/laundry and tour or ticket assistance
  • Just a 3-minute walk from Zócalo de Puebla and 8 minutes on foot from Puebla Convention Center
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
As a guest of Hotel Casa De La Palma, you'll find tour/ticket assistance, dry cleaning/laundry services, and express check-in. WiFi is free in public spaces. An area shuttle within 200 km is available for a fee.

This 3.5-star Puebla hotel is smoke free.

Restaurante HCP – On-site restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (MXN 170 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 170 per night)
  • Limited on-site parking

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 300 per day.
  • Cots (infant beds) are available for MXN 300 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 170 per night
  • Nearby parking fee: MXN 170 per day (131 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 300 per day
  • Rollaway bed fee: MXN 300 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Hotel Casa De La Palma Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 133 reviews
Rating 8 - Good. 39 out of 133 reviews
Rating 6 - Okay. 18 out of 133 reviews
Rating 4 - Poor. 11 out of 133 reviews
Rating 2 - Terrible. 4 out of 133 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Great location, charming old building shaded by old trees. Wonderfully soft bed!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Sophie Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023
Verified

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023
Verified

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Luz

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Alfredo

Liked: Cleanliness, staff & service
Disliked: Amenities
Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Súper tranquila
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
El personal fue muy amable, las habitaciones son muy lindas y cómodas, un ambiente muy tranquilo y acogedor. Gracias.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort

Lástima de inmueble…! Mal hotel

El inmueble es un inmueble catalogado, tiene un tremendo potencial pero se nota una GRAN falta de inversión; la suite tiene motivos excelentes, pero hay cosas MUY descuidadas (baño y almohadas, sábanas, cortinas, colchas) hacen que se vea descuidado y feo. Una lástima pues el inmueble y las colecciones de antigüedades son excelentes.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto mucho por la fachada arquitectónica, serca a todo caminando a los lugares para salir a conocer a comer serca al socalo y a la catedral mas grande de Puebla
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien amables en la recepción los cuartos bien
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble lugar Muy cerca del centro
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect stay in Puebla

wunderschönes Haus, tolle riesige Zimmer, Grandezza überall... der Hauch von vergangener Zeit mit allen Annehmlichkeiten der heutigen Zeit. Absolut perfektes Hotel mit bester Lage. Ich komme wieder!
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Canuto

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.
Stayed 2 nights in Dec 2024