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Santo Refugio Heritage Hotel

3.5 star property

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Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Exterior
Design Room | Premium bedding, down duvets, minibar, in-room safe
Lobby
Design Room | Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Pool
  • Breakfast available
  • Laundry

Explore the area

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • University of the Americas Puebla
    ‪15 min walk‬
  • Great Pyramid of Cholula
    ‪4 min drive‬
  • Angelopolis Commercial Center
    ‪8 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Design Double Room | Premium bedding, down duvets, minibar, in-room safe

Design Double Room

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room | Premium bedding, down duvets, minibar, in-room safe

Design Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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Royal Double Room | 1 bedroom, premium bedding, down duvets, minibar

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.4 out of 5, Excellent, (125)
The price is €64
for 1 room
includes taxes & fees
21 Jun - 22 Jun
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About this property

Santo Refugio Heritage Hotel

Hotel with free parking, near Great Pyramid of Cholula
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a fridge in a common area and conference space are on-site.
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Santo Refugio Heritage Hotel, you'll be within walking distance of Explanada Shopping Center. Free WiFi in public areas, free self-parking and an indoor pool are available. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 8 minutes by car from Great Pyramid of Cholula and 10 minutes from FINSA
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Santo Refugio Heritage Hotel offers its guests an indoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Santo Refugio Heritage Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Andrés Cholula hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to noon.
Santo Refugio Heritage Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 29 2025 to June 8 2025 (dates subject to change):
  • Dining venue(s)
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 67 reviews
Rating 8 - Good. 14 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy muy bien todo

Stayed 2 nights in Feb 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

maria christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Gryssel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Stayed 2 nights in Jan 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y perfecto
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2024

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024

10/10 Excellent

Mario Alberto Galindo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Stayed 2 nights in Sep 2024

10/10 Excellent

Eriza natali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por su calidez con nosotros
Stayed 1 night in Sep 2024

10/10 Excellent

Beatriz Yuriria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Stayed 1 night in Sep 2024

6/10 Okay

Juan Ramon

Cocina regular/mala
Stayed 2 nights in Sep 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024