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Gran Pacifico

3.5 star property

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Photo gallery for Gran Pacifico

Land view from property
View from property
Suite | Living area | Flat-screen TV
Superior Twin Room | View from room
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Urmeneta 719, Puerto Montt, de los Lagos, 5480000
  • Puerto Montt Cathedral
    ‪6 min walk‬
  • Dock
    ‪6 min walk‬
  • Mall Paseo Costanera
    ‪7 min walk‬
  • Puerto Montt (PMC-Tepual)
    ‪23 min drive‬

Room options

View all photos for Superior Twin Room

View from room

Superior Twin Room

  • Bay view
  • 24 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Suite

Suite | Living area | Flat-screen TV

Suite

  • Bay view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, minibar, in-room safe, desk

Junior Studio Suite

  • Bay view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, minibar, in-room safe, desk

Standard Double Room

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • Bay view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, minibar, in-room safe, desk

Standard Twin Room

  • City view
  • 24 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Studio Suite, Multiple Beds

View from room

Junior Studio Suite, Multiple Beds

  • Bay view
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

Similar properties

Reception

Solace Hotel Puerto Varas

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (343)
The price is €78
for 1 room
21 Jun - 22 Jun
Solace Hotel Puerto Varas

About this property

Gran Pacifico

Bayside hotel with free breakfast and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a snack bar/deli and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a porter/bellboy are on-site.
Gran Pacifico offers 48 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Puerto Montt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Gran Pacifico. During your stay, you're just a quick walk from Paseo del Mar Mall. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine and ocean views while dining at Los Navegantes
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Paseo del Mar Mall and 6 minutes on foot from Colonizacion Alemana Monument
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Gran Pacifico. A complete renovation of Gran Pacifico was completed in November 2021.

This 3.5-star Puerto Montt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Los Navegantes – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Navegantes

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • On the bay

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Built in 2001
  • Renovated entire property - November 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Gran Pacifico
Gran Pacifico Puerto Montt
Hotel Gran Pacifico
Hotel Gran Pacifico Puerto Montt
Gran Pacifico Hotel Puerto Montt
Gran Pacifico Hotel
Gran Pacifico Hotel
Gran Pacifico Puerto Montt
Gran Pacifico Hotel Puerto Montt

Gran Pacifico Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 179 reviews
Rating 8 - Good. 58 out of 179 reviews
Rating 6 - Okay. 13 out of 179 reviews
Rating 4 - Poor. 8 out of 179 reviews
Rating 2 - Terrible. 5 out of 179 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente! La comida del restorante así como el desayuno también le doy un excelente.
Stayed 2 nights in Feb 2025

6/10 Okay

Aram

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom and room furniture are at least 40 years old
Stayed 5 nights in Feb 2025

6/10 Okay

Fabio

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

The property is more than a little bit tired.

The location is good, with a top floor restaurant with a view. Rooms were spacious, with plenty of room for luggage. The people were polite and helpful. The property’s condition is tired and stained. Hallway carpets are stained, ceramic tile on the bathroom floor was blackened. Some mold around the bathtub, baseboards coming away from the wall. We arrived early and had to carry luggage to a lower level and back up. On checking out, they ran our credit card twice trying to pay our bill for dinner (waiting to see if we will be charged double…). Dinner in the restaurant was good( fondue for two).
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor condition

The condition of the hotel is quite poor. The rooms and hallways are not clean
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Stayed 4 nights in Feb 2025

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service
The carpets in the hallways had multiple stains, the carpet in the room could use a good cleaning or removal. The shower walls needed attention, grout and seals were showing signs of deteriation. Our window over looking the ocean side, one of the windows had gone milky. The staff were great! The dining on the 10th floor was amazing, both the view and the food.
Stayed 5 nights in Jan 2025

10/10 Excellent

Maurice

Stayed 5 nights in Jan 2025

10/10 Excellent

Wendy, Skaneateles

Travelled with family
Liked: Amenities
Nice view, clean comfortable- good breakfast. Will be returning- definitely
Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuartos muy amplios y con buenos servicios (caja de seguridad, refrigeradora). Personal muy amable
Stayed 4 nights in Dec 2024

2/10 Terrible

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located next to the old mall and only 5 or 6 blocks from the big mall. The place is nice. The downside is the restaurant. The service there is not good. Overall, a nice experience.
Stayed 2 nights in Dec 2024

8/10 Good

Joseph, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very limited amenities in bathroom. Place is a bit dated. Breakfast included was just okay. Parking in the garage is tight and a bit inconvenient. However, the front was very helpful during the Christmas period. Especially helpful and accommodating was Soledad. She made up for a lot of drawbacks to the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mirella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Juan Diego Ruiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, breakfasts were ok
Stayed 3 nights in Dec 2024

10/10 Excellent

Wendy, Skaneateles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay!
Stayed 1 night in Dec 2024

8/10 Good

ADILIA, charlotte

Stayed 1 night in Nov 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with great food

Friendly & helpful. Great food!
Stayed 1 night in Oct 2024

10/10 Excellent

Tran

Stayed 2 nights in Oct 2024

8/10 Good

Paul, Ipswich

Travelled with partner
Liked: Staff & service, amenities
Faded elegance. Nice restaurant/breakfast area. Great views. Convenient parking in adjoining car park. Room comfortable but somewhat drab and in need of more attention to detail - for example, thick dust on some window sills and chair frame, loose toilet roll holder. Access corridor carpets looked like they could do with a thorough shampoo or, better still, replacement.
Stayed 3 nights in Nov 2024

2/10 Terrible

TAKUYA

Stayed 1 night in Sep 2024

4/10 Poor

MUNENOBU

Business traveller
Disliked: Staff & service

The front desk said they would email the receipt r

　The front desk said they would email the receipt right away, but they haven't yet sent it after one day of checking out.
Stayed 5 nights in Sep 2024

8/10 Good

astrid maria

Stayed 3 nights in Sep 2024

10/10 Excellent

Fang

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024