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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

5.0 star property
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Premium bedding, down duvets, pillow-top beds, free minibar
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

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Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪10 min walk‬
  • Place, Puerto Morelos Beach
    ‪15 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
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Room options

View all photos for Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool King

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool King Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Ocean Front Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Private Pool Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Two bedroom Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two bedroom Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club | Premium bedding, down duvets, pillow-top beds, free minibar

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

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About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Spend the day relaxing on the beach or at a marina before returning for a meal at one of Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort's 3 restaurants.
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers 90 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A marina and a health club are featured at the property. 2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort. During your stay, you'll be close to Puerto Morelos Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at K’UHUL, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 7 mi (11.3 km) from Puerto Morelos Beach and 7.9 mi (12.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, and enjoy amenities such as a marina and a health club.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Free self parking and valet parking are available.

This 5-star Puerto Morelos property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
K’UHUL – This restaurant specialises in Mexican cuisine.
JOYA – This restaurant specialises in local and international cuisine. Open daily.
CÔTÉ À COSTA – This restaurant specialises in Mediterranean cuisine. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Cooking

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • Couples/private dining

Restaurants on site

  • CÔTÉ À COSTA
  • JOYA
  • K’UHUL

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Health club
  • Library
  • Shopping
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,400 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 2001
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 66 out of 83 reviews
Rating 8 - Good. 10 out of 83 reviews
Rating 6 - Okay. 5 out of 83 reviews
Rating 4 - Poor. 1 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Marjan

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend!
Stayed 3 nights in Nov 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 25-minute drive from Cancun Airport, this tranquil resort offers the perfect escape to relax and recharge. Our room boasted a private plunge pool, and at night, the soothing sound of waves lulled us to sleep. As an all-inclusive haven, it served up exquisite made-to-order gourmet dishes, and the food and drinks were simply exceptional. Although sargassum kept us from enjoying the beach, the resort’s abundant poolside beds meant we could relax in the sun anytime. I loved that they offered free activities like painting, cooking classes, and wine tasting, adding fun to every day. From the moment we arrived, the staff’s attentive service made us feel truly cared for, especially the personalized butler service that elevated our experience. Celebrating my birthday was made extra special when the restaurant manager and chef collaborated to prepare a fantastic meal and a birthday cake. Every staff member greeted us with genuine respect, and General Manager Cesar went above and beyond to make us feel like royalty. Be on the lookout—you might spot a curious coati or iguana wandering the property! Overall, this stay was one of my best experiences, and I can’t wait to return.
View from room 4008
Room with plunge pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Frans J van

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, amenities, and food. Would 100% stay again.
Stayed 7 nights in Nov 2025

10/10 Excellent

jamal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible Babymoon with amazing service & a beautiful resort My wife and I stayed at Paraiso de la Bonita for our babymoon and had an amazing experience. The staff and management went above and beyond from the moment we arrived, even getting Heineken Zero for my pregnant wife so she could enjoy a non-alcoholic beer. Service throughout the resort was warm, attentive, and genuinely caring. The food was excellent, especially dinner and the breakfast spread was the best we’ve seen at an all-inclusive, with fresh juices, pastries, a full menu, and breakfast tacos made right in the dining room. The bartenders were fun and creative (big shout-out to Luis), and Raul in the restaurant made every dinner feel special. They also remembered my wife’s uncommon allergies by day three and always double-checked her meals. Our plunge pool suite was beautiful, peaceful, and spotless, with a spa-like rain shower and a private pool big enough for both of us to relax comfortably. Room service was great, and a couple of days we didn’t even want to leave the suite. Like most of Cancun in the fall, the beach has seaweed, but the resort is designed so well that from the pool and rooms you only see the turquoise water. While the saltwater pool was under construction, everything else more than made up for it. If you want a quiet, adults-only, upscale all-inclusive with fantastic service, great food, and beautiful suites, this is the place. We will absolutely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Zulaikah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My vacation was a 10/10, from start to finish. Starting with the service, the staff members, the beauty and cleanliness of the resort and rooms. Service: we were met with the most wonderful staff members. Cesar, the general manager took the time to see us and message us on multiple occasions throughout our stay to ensure everything was okay and our expectations were being met. - they exceeded our expectations. Brandon and Luis at the front desk were amazing and helpfully. Our butler service by Enrique, Alex, and Mario were absolutely pleasant. Anything we needed, they were available at our fingertips. Ivan, the manager of one of the restaurants on site was also so delightful and also took the time to make sure our needs were being met. Ricardo, Luis, Jonathan, were also some of the staff members that made our stay so memorable. There were so much other staff members that made it memorable that I was unable to catch the names of but every one we came across was amazing. This was truly a luxurious experience and the resort, the massage, the restaurants were all so amazing, we enjoyed the food at the Joya Restaurant the most but all the restaurants plus the piano bar were exceptional. The pool side bar was also amazing! Honestly I could go on and on about how great this place was. I honestly cannot wait to go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Abby

Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back.
Stayed 5 nights in Nov 2025

10/10 Excellent

Nadija

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely wonderful stay. This resort is truly in a league with properties like Nizuc — not just in beauty, but in the entire guest experience. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff here is exceptional: incredibly kind, attentive, and thoughtful. Every interaction felt personal and sincere, and we never once felt like just another guest. The property itself is stunning — beautifully maintained, peaceful, and designed for true relaxation. The atmosphere is luxurious yet understated, with an emphasis on comfort and calm. Our room was immaculate and elegant, with those little details that make you feel truly cared for. The food and drinks were excellent, with plenty of variety and very high quality. We especially appreciated how the staff remembered our preferences and always went above and beyond. This is the type of resort where you can exhale — where you feel taken care of, respected, and welcomed. If you’re looking for a place that blends luxury with soul, this is it. We will absolutely be returning.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Paraiso de la Bonita for our anniversary, and it couldn’t have been more perfect. From the moment we arrived, the staff made us feel incredibly welcome. We were greeted by Eduardo and Brandon with a refreshing drink and a quick tour before meeting Pamela, the concierge, who helped us plan activities for our stay. Khaled, the bellhop, drove us to our suite in the resort’s “Rolls Royce” golf cart, and Enrique, our butler, created a chat to handle any requests. Our original room happened to be near a renovation area and in need of a refresh on amenities, but before we even mentioned it, both Khaled and Enrique notified management and promptly arranged for us to be moved to a new suite. Their attentiveness set the tone for the exceptional service we experienced all weekend. The property is stunning, with beautiful grounds, ocean views, and a calm, luxurious atmosphere. We spent most of our time relaxing by the pool with great service and enjoyed a beach day arranged by Enrique. Our suite was spotless and romantic, featuring a rainfall shower, soaking tub, and private plunge pool. Every meal was exceptional beautifully presented and delicious. Roger and David were wonderful servers, and Raul, the manager at Ku'Hul, surprised us with a special table and sparkling wine for our anniversary dinner. The attention to detail and genuine warmth of the staff made our stay unforgettable. Highly recommend Paraiso de la Bonita for a relaxing, romantic escape!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kaila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!
Stayed 4 nights in Oct 2025

10/10 Excellent

Maningbe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service from the staff was a 10/10 we felt like VIP the entire stay!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Charlene White

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .
Stayed 5 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2025

10/10 Excellent

Micah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property. The staff are so kind and attentive. I was so sad to leave. I really enjoyed that every night they delivered a "dessert of the day" to my suite! Such a lovely touch. I will return to stay again. thank you and your lovely staff for taking such good care of me! I still think about that gorgeous bathroom in my suite!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 4 nights and 5 days at this resort to celebrate my best friend’s birthday, and it was amazing! Service was truly 10/10 everyone was exceptional, friendly, and welcoming. I booked our trip in August for our October stay and reached out to see if they offered personalized room decorations. Pamela, the Chief Concierge, was incredible — quick to respond, detail-oriented, and made sure everything, including our airport pickup, went smoothly. Communication was seamless thanks to a 24-hour WhatsApp group chat the staff created, which made booking our massages (thank you Noel and Mellisa), meditation session with Mauricio, and pastry-making class so easy. We celebrated my bestie’s birthday at the Piano Bar with live piano music — such a lovely touch! The K’uhul restaurant was excellent, the French toast is a must-try! I also enjoyed the late-night room service and dining at Joia. It rained on and off, but I was so impressed with how efficiently the team kept everything spotless and dry. The spa was under renovation, but services were still available. Our room was spacious, clean, and had a plunge pool, though we mostly enjoyed the stunning main pool. Don’t be discouraged by the bumpy road in, it’s being fixed and the resort is gorgeous! Special thanks to Pamela, Rene, Ivan, Mauricio, Daniel, and Alejandro for making our stay unforgettable. I rarely visit the same place twice, but I’m already planning to return for my birthday in January!
Stayed 4 nights in Oct 2025

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a jewel in the middle of nowhere. My only complaint is the road to the property from the highway is very bad.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was phenomenal. From my arrival to my checkout, everyone was so attentive and kind. The entire experience was personalized, with almost all staff calling me by name when they saw me. Daniel, Rene, and Alejandro offered exceptional customer service, ensuring I had everything I needed during my stay. The culture at the resort was inviting, personable, positive, and calming. Staying at the resort felt like an authentic experience of Mexican culture. The people, food, and environment made my stay feel like I was with family. I dined at all restaurants on the property and the food was fresh and flavorful consistently, while the service was outstanding. Spa services and activities were plentiful and enjoyable, with something for different personality types. I was a solo traveler and felt safe on the property. Cesar, the GM, even took time to introduce himself and make himself accessible. I look forward to adding this destination as an annual solo getaway!
Stayed 2 nights in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Talmadge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a resort you visit for total relaxation. No crazy out of control parties, no crazy drunk and loud tourists. It’s total relaxation!! The staff is the best…bartender Luis(Wicha)and Alberto(El Senor) are the best. Bar server Candido(Candi) is so attentive at the pool. And night bar manager,Gregoria(El Jefe) is the nicest and most attentive manager!! The GM Ceasar(Guapo) gives every guest his personal number and he responds within 1 minute when you “What’s App” him. Go see for yourself and seek out these guys, they will give you the best vacation experience. Also, the food is so good and fresh. Order the “tiger shrimp”, it’s as good as a lobster plate. Oh and try the “potato soup” for dinner appetizer…out of this world. And always order the desert cuz it’s so delicious everytime. The wife and I never left the resort for the 3 nights we stayed there. Will go back every year! Beautiful resort and people and service! 🙏🇲🇽 Malibu Tomas
Stayed 3 nights in Sep 2025

10/10 Excellent

Cameron Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Ashlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this place for our honeymoon and the experience was absolutely flawless from the moment we got there until the second we left. Brandon somehow made every meal feel like a celebration. Raoul anticipated our needs before we knew we had them. Moises gave us an arrival tour that actually helped instead of just pointing at stuff. Jose elevated poolside service into an art form. Javier cooks like he trained at Le Bernardin and decided to dedicate his life to making honeymooners lose their minds over food (even the oatmeal was somehow transcendent). Osvaldo is a bartending wizard; his tequila tasting session became a fascinating deep dive into agave regions and family distilleries that had us taking notes. The incredible Juanjo introduced us to Mexican wines that completely changed our assumptions about what's possible south of the border. Mauricio is straight up the GOAT of hospitality; from morning yoga to fascinating conversations (in three languages) about everything from meditation to local history. He embodies that rare combination of deep knowledge and genuine warmth that makes you feel like you're in the presence of someone who has figured out how to live well and help others do the same. Cesar kept us connected to everything happening through perfectly timed texts about classes and activities. The rooms made us feel like royalty. Seriously, don't miss this spot. The whole experience was so good we're already planning our return.
Stayed 5 nights in Sep 2025

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025