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Sensira Resort & Spa Riviera Maya

4.5 star property

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4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas
Ruby Suite | Premium bedding, pillow-top beds, free minibar, in-room safe
Amber Room | Premium bedding, pillow-top beds, free minibar, in-room safe
Agatha Queen | Premium bedding, pillow-top beds, free minibar, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

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About this property

Sensira Resort & Spa Riviera Maya

Catch some rays at the beach or spend the day relaxing at Sensira Resort & Spa Riviera Maya's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Sensira Resort & Spa Riviera Maya offers 359 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Puerto Morelos hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Inspiration Spa. Services include massages. The spa is equipped with a hot tub and a steam room. The spa is open daily.
During your stay at Sensira Resort & Spa Riviera Maya, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar and 5 bars/lounges
  • Breakfast is offered for a fee
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with massages at Inspiration Spa
  • Services include free babysitting, a children's club and a concierge
  • Just a 3-minute walk from Arrecife de Puerto Morelos National Park and 14 minutes by car from Puerto Morelos Beach
Sensira Resort & Spa Riviera Maya offers its guests a full-service spa, 4 outdoor swimming pools, a hot tub, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Event space at this hotel measures 6771 square feet (629 square metres) and includes a conference centre. A nightclub, spa services, and a complimentary children's club are also featured at the luxury Sensira Resort & Spa Riviera Maya. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

Sensira Resort & Spa Riviera Maya has 5 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Nightclub

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On the beach
  • Pool umbrellas

Full-service spa

  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free local calls
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.09 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Sensira & Spa Riviera Maya
Sensira Resort Spa Riviera Maya
Sensira Resort & Spa Riviera Maya Hotel
Sensira Resort & Spa Riviera Maya Puerto Morelos
Sensira Resort & Spa Riviera Maya Hotel Puerto Morelos

Sensira Resort & Spa Riviera Maya Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 4 out of 30 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Hal William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was spotless , very friendly staff and a very kid friendly resort ! The ocean water was a dark brown the entire two weeks we were there , that was the only issue !
This was the color of the ocean here , otherwise the resort was good
Stayed 14 nights in Nov 2025

6/10 Okay

Jeff

Stayed 3 nights in Nov 2025

4/10 Poor

Martin Todorov

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort presents a visually appealing appearance, with beautifully landscaped grounds and attractive architecture. The staff members were exceptionally helpful and attentive, always ready to assist with any requests. The rooms were meticulously maintained and spotless, ensuring a comfortable stay. However, despite these positives, the overall experience was disappointing. The food quality and variety were particularly lacking; the menus offered very limited options daily, with repetitive dishes that failed to meet expectations. Additionally, guests often had to wait in long lines to receive their meals, which detracted from the overall enjoyment of the stay. Having visited Mexico numerous times, we found this to be the first occasion where the food offerings were so unsatisfactory and monotonous.
Stayed 6 nights in Nov 2025

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Eric, front desk was as helpful as he could be, especially after our reservation was not properly transferred from expedia, resulting in us NOT being listed as all inclusive. Got into a room early, however as time went on realized we were constantly hearing what sounded like furniture being dragged back and forth. All day and night. Had to wear ear plugs just to try to sleep through it. Come to find out our room was directly above the buffet which is open basically all day and when not opened, being cleaned. Sounds were especially bad in the 1, 3, and 4-530ish AM hours. Otherwise, room was nice and was kept very clean. As for the advertised kids activities, pretty disappointing. My kids (8 year old twins) were kicked out of the trampoline area by a worker stating that they were too tall. He forced them out and made them stand against a ruler which was ridiculous. They are average sized 8 year olds, if anything maybe smaller than kids their age, yet somehow too tall? They were embarrassed as of they had done something wrong which they absolutely didn't and devastated because the trampoline area was a big reason we booked here. There was also supposed to be an area with air hockey and foosball. This room was empty, with only 1 foosball table. Gaming area advertised 7-8 screens. There were only 3, with each only allowed 1 controller. Area was not air conditioned and chairs were dirty. More disappointments as well but made the best of it as a family. Likely won't return.
Stayed 7 nights in Aug 2025

10/10 Excellent

Tim M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Stayed 5 nights in Jul 2025

10/10 Excellent

Saahil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you !
Stayed 5 nights in Jul 2025

10/10 Excellent

Henry, Thousand Palms

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the entertainment at 9pm. In the theatre
Stayed 7 nights in Jun 2025

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Food pool rooms great value
Stayed 2 nights in Jun 2025

6/10 Okay

Nhu Ngoc

Need to improve connect all infomation w all receptionist
Stayed 4 nights in Jun 2025

2/10 Terrible

joshua

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is scheming it’s two different listings on Expedia, not clear on all inclusive or not, the front desk was very unhelpful. Its an all inclusive resort so we were under the impression that it was all inclusive, but once we got to the property they wouldn’t allow us to change the booking or anything and we had to pay an extra 300 per person to just add all inclusive. We spent two hours in the lobby trying to get this handled, Expedia was no help either. Then the resort was very empty and the lobby smelled. The showers are all glass and open so if your staying with family like we were you have to leave the room just so they can shower. The resort on the other hand was very beautiful and the staff was amazing especially Domingo and Angel. The food throughout the whole resort was also delicious on top of having all top shelf liquor which was amazing.
Stayed 3 nights in Jun 2025

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities
We had issues surrounding certain restaurants only on certain days
Stayed 7 nights in May 2025

10/10 Excellent

Amar, Pflugerville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was really good quality, including the services in the general areas, the best part is the cabanas right on the beach.
Stayed 4 nights in May 2025

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting there was bumpy due to the city road but man this place is beautiful and you forgot all about that and transform into a different world. They have everything you need right there to enjoy your time and peace.
Stayed 4 nights in May 2025

6/10 Okay

Tyrone

Stayed 3 nights in May 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Rachel, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in Sensira resort. The team and staff were excellent and very welcoming. Some of the facilities were out of service. The mini golf looked as it under maintenance. The cinema room was a bit dirty most of the day and the popcorn machine was broken. As for the food, it was on the lower average. The bar next to the beach had some nice bar food. The Italian place had awful pizza. Although they make it there, it was raw in the middle and with too much cheese. It felt like a microwave pizza. I suggest them to change the recipe. Pizza is not an expensive food, but it needs to be made properly. (It is something with the dough). The steak place had really thin steaks which made them all well done (besides the fillet). The buffet was ok, nothing special… Overall we enjoyed our stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Danielle

Stayed 1 night in Apr 2025

2/10 Terrible

Beatriz

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Pésima experiencia en el check in como clientes VI

La primer noche no estaba surtido el bar, no habia amenidades en el baño, la recepcion fue pésima nos tuvieron afuera ya que nuestro nombre no estaba inclyido en su lista, despues en recepcion mencionaron que no estaba nuestra reservación llamé al swrvicio de hotels y nl pude entrar a la llamada con mi numero de reservacion, hasya la 4a ocasión me atendieron amablemente y resolvieron el problema cuando con mi teléfono le comuniqué al de recepción, el cual no fue amable ni empático y después de un par de horas nos dieron acceso a las habitaciones.
Stayed 2 nights in Oct 2025

6/10 Okay

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Ramiro Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustaron mucho las instalaciones para los niños pero el area de niños chiquitos la cerraban a las 10:00 pm y el resto para niños mas grandes a las 11:00. Porque no cierran todo a la misma hora.
Stayed 5 nights in Aug 2025

2/10 Terrible

Osman

Stayed 5 nights in May 2025

2/10 Terrible

Carlos

Stayed 1 night in Jul 2025

6/10 Okay

Manuel

Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Gicela

Stayed 2 nights in May 2025