2/10 Hirveä
Harleen Kaur
Matkusti kumppanin kanssa
14.4.2025
Huonoa: Henkilökunta ja palvelu
We stayed from Feb 4–8 to celebrate our first anniversary. The resort itself is lovely, but the experience was ruined by front desk manager Saul, who is nothing short of a scammer.
At check-in, he told us we had to pay an environmental tax of $4/night. We were staying 4 nights, so that’s $16, but he casually asked for $20. We trusted him, paid it, and didn’t think twice—until we realized later he charged us for 5 nights. He gave no receipt, and the form we signed didn’t mention the amount. When we questioned it, he became evasive and eventually offered the money back, claiming it was someone else’s “tip.” I later confirmed our booking only required $10 in taxes—he pocketed the rest.
Worse, I have a lizard phobia and had one in the bathroom. We called 3 times over 30 minutes—no one came until the lizard was gone. Later, it reappeared and we called again 3 more times. Saul ignored the calls. I went to the front desk and confronted him—he lied, saying the phone didn’t ring, until we proved otherwise. Then, he accused me of faking it to get a better room.
Another night manager (name starts with M) was equally rude and unhelpful.
Staff like David and a sweet housekeeping lady were great—but management? Dishonest, disrespectful, and not to be trusted. We left disappointed and cheated.