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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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4 outdoor pools, free pool cabanas, pool loungers
Ruby Suite | View from room
Breakfast, lunch, dinner served; international cuisine
Amber Room | Premium bedding, pillow-top beds, free minibar, in-room safe
4 outdoor pools, free pool cabanas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 43 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 50 sq m
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 54 sq m
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 56 sq m
  • Sleeps 2

View all photos for Agatha King

Agatha King | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha King

8.8 out of 10
Excellent
(133 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(40 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha Queen

8.4 out of 10
Very good
(178 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire Room

7.8 out of 10
Good
(63 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillow-top beds, free minibar, in-room safe

Ruby Suite

9.8 out of 10
Exceptional
(22 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, an outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with hot stone massages, facials or body treatments at Inspiration Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Galerie Des Sens – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Rodeo Grill – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Tentazione – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.09 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1118 out of 2190 reviews
Rating 8 - Good. 516 out of 2190 reviews
Rating 6 - Okay. 260 out of 2190 reviews
Rating 4 - Poor. 142 out of 2190 reviews
Rating 2 - Terrible. 154 out of 2190 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Kurtis

Stayed 6 nights in Nov 2025

6/10 Okay

Carmen

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
This is our third time coming in four years and will absolutely be our last. The service used to be wonderful and now it is gone. The front desk staff can’t be bothered, the bartenders and servers are barely social, the concierge does bare minimum. The food has become extremely repetitive and bland. And overall it was a very poor time compared to what it used to be.
Stayed 3 nights in Nov 2025

4/10 Poor

Margaret Jaime

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel is entirely set up for young children, under 10. The inside activities height restrictions keep any older children from being to participate. Also my room we booked stated 3 people but then at check in it is one king bed- not suitable when you have bigger older kids. The only bars that were open were the lobby bar and pool bar. However the pool bar wasn’t serving from swim up bar, so I my way to get a drink was Getting out of pool and a long “lunch line style” line was always formed. The drinks are also not made great. Everything we tried including fun kids drinks were terrible. Almost like they were watered down or way too much ice. The beach has a wall so you don’t get waves or fresh ocean water- water was dark brown. You can’t walk far along the beach. At dinner buffet there is no wait staff an no where to get drinks- again we had to walk out to lobby bar to order any drinks. We couldn’t even get water with our dinner. This resort is only set up for young children, no accommodations for adults or older children.
Stayed 6 nights in Nov 2025

8/10 Good

Jessica

Travelled with partner
Liked: Property conditions & facilities
Our room was amazing and all the staff were very helpful. The water was dirty on the ocean the whole time we were there but that’s not something they can control. Buffet was great for breakfast but not as good for lunch and dinner but we loved the restaurants.
Stayed 5 nights in Nov 2025

6/10 Okay

Ada

Travelled with family
Liked: Cleanliness
The resort didn't impress us. After a four-and-a-half-star hotel, I expected more. The buffet food lacked seasoning, making everything taste the same. The ocean water was very dirty, and the pools were already cold at this time of year. There was a very unpleasant odor in the kids' club. We made a reservation at the steakhouse a few days in advance for 11 people, but they tried to seat us separately, so we had to show them how to set up the tables so we could eat together. The rooms are nice and cleaned well every day. Overall, I'd give it three stars at most.
Stayed 5 nights in Nov 2025

4/10 Poor

Andrea

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not go as expected, everybody was super rude at the hotel. None of the chairs were available for either pool. Did not feel like a vacation at all.
Stayed 5 nights in Nov 2025

8/10 Good

Norah

Stayed 5 nights in Nov 2025

2/10 Terrible

Emilee Christine

Disliked: Cleanliness, staff & service
Stayed 5 nights in Nov 2025

10/10 Excellent

Elyas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

8/10 Good

Simion

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room wan clean, multiple pools and great food
Stayed 6 nights in Nov 2025

6/10 Okay

Mark, Merrimack

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bed was very comfortable. Staff is awesome. Could not use the beach because this time of year has a lot of sea weed. Food was not very good. Bars and restaurants seemed very short staffed. Often ran out of stock , even beer at times.
Stayed 7 nights in Nov 2025

6/10 Okay

Marina

Liked: Staff & service, property conditions & facilities
Mango Daiqiri
Fish dish
Chicken Enchilada con mole
Stayed 8 nights in Nov 2025

4/10 Poor

Selene Jennifer

Stayed 3 nights in Nov 2025

2/10 Terrible

Angela, Farmington

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE, THIS WAS THE WORST RESORT EXPERIENCE AND I AM A SEASONED MEXICO TRAVELER. THE FOOD WAS TERRIBLE, THE STAFF WERE AWFUL, NO HELP GETTING MY LUGGAGE TO MY ROOM. THE TV DID NOT WORK, THE TELEPHONE DID NOT WORK. I ACTUALLY GOT FOOD POISONING THE FIRST NIGHT AND HAD TO CHANGE HOTELS. DISGUSTING-SHOULD BE A ONE STAR HOTEL.
Stayed 5 nights in Nov 2025

8/10 Good

Melissa Eugene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool was enjoyable. But the hot tub was never warmed up. We were there for 12 days and the hot tub was only hot maybe 2 days that we were there an no one wanted to fix it. It’s far away from everything, so you can’t really walk anywhere. They don’t do uber or anything like that to the hotel if you wanted to try something different without going out. We had a great time, other than that. It was relaxing and really nice for the price. The staff was really friendly. The dinners were good. The room service took a while and didn’t taste too good…. They also don’t bring drinks to your room which was kinda disappointing. Our room was cleaned daily. It’s almost an hour drive from Cancun, making it inconvenient to want to walk around or want to go try other restaurants, unless you wanna deal with the hour drive there and back. The road to the hotel is extremely bumpy and really needs to repaved. Our experience was good. These might all seem like negative things, but besides the fact, we had a wonderful time. We ate, sat by the pool, played card games, drank at the bar, did too many shots lol, even went to the club which was fun, and then passed out in our beautiful bedroom.
View from Ruby Suite
Fancy dinner @ hotel
Yummy drinks
drinks @ pool
Stayed 12 nights in Nov 2025

10/10 Excellent

Denise Matsumoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean rooms, staff very friendly!
Stayed 6 nights in Nov 2025

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Second time at this resort. Great experience all around. Helpful and friendly staff. Great rooms. Good food. We’re already planning our 3rd trip
Stayed 7 nights in Nov 2025

6/10 Okay

Charles

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.
Stayed 6 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a variety of restaurant and entertainment options. Enjoyed my stay. One reception staff was not very helpful though when an issue of noise coming from above my room was reported.
Stayed 2 nights in Nov 2025

6/10 Okay

Jasmine

Stayed 12 nights in Nov 2025

10/10 Excellent

Alonna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Loved it
Stayed 7 nights in Nov 2025

10/10 Excellent

Anish Kumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing, especially Laura from Concierge, Sandy from front desk and Service Staff, Frensesco, Jacob, David.
Stayed 7 nights in Nov 2025

8/10 Good

Shana, Bridgeton

Stayed 3 nights in Nov 2025