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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Mini-golf
Bar (on property)
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Ruby Suite | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillow-top beds, free minibar, in-room safe

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room -5 Guests- Superior With Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 Guests- Superior With Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Bunk Bed

View all photos for Room Superior With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, an outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with hot stone massages, facials or body treatments at Inspiration Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Galerie Des Sens – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Rodeo Grill – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Tentazione – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1058 out of 1939 reviews
Rating 8 - Good. 443 out of 1939 reviews
Rating 6 - Okay. 195 out of 1939 reviews
Rating 4 - Poor. 117 out of 1939 reviews
Rating 2 - Terrible. 126 out of 1939 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet on most days had a wide variety of options the best a la carte was the steakhouse & Mexican restaurant. The staff was warm & welcoming Diego & Enrique stood out the most. There were so many things to do on the property a suggestion would be to have a shuttle going to the local nearby mall instead of having to get a taxi/uber
Stayed 6 nights in Feb 2025

10/10 Excellent

Chun Sen

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Penelope Willow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall the place was really clean. What I really didn’t like was the limited options for lunch and dinner, it also wasn’t the best food except for breakfast which was amazing. Very kid friendly. The snack bar had good choices. I also couldn’t find seashells on he beach :( the staff was so so kind and did their best to provide the most excellent service
Stayed 7 nights in Feb 2025

8/10 Good

Tatsuya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some mosquitoes, but the service and food were great!
Stayed 3 nights in Feb 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I would say the property is very nice. But maybe I didn’t look into the reviews deep enough and realize that it is a very heavy child oriented hotel in there were a lot of families there. Only reason I’m putting that is because if you are couple without children, focusing on having a super quiet or adult experience, it might not be the best. But they do provide pool areas that are adults only in they try to create areas around the hotel that are adults only. But the staff was very nice and the food is good and overall, I would say that we had a wonderful time.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeffrey Ky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. We travelled with a small child and were a little apprehensive of the daycare at the beginning, but after picking them, they asked daily to be at the daycare, so the caretakers there were clearly doing a good job
Stayed 6 nights in Feb 2025

8/10 Good

Reut

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Feb 2025

4/10 Poor

anne lise

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

A hotel for families with small children

The food was good, the service was good. A huge number of of screaming kind made it hard to stay by the pool, in the lobby bar or the restaurants. I did not join the 06.30 army of guests occupying sunbeds for the rest of the day, so never got a sunbed. Why not have enough !!?? A sunbed on our big terrace would have been nice. Why did we have to que for the buffet restaurant to sign in and get a table - we are quite capable to find a table. For breakfast and lunch we had only a the buffet restaurant to get a good meal - why not open more options ! Sensira is probably good for familes with small children, not anyone else.
Stayed 7 nights in Feb 2025

10/10 Excellent

Paul

Travelled with family and small children
Liked: Amenities
Stayed with my wife and two kids, aged 5 and 3. We loved our stay and everything the resort had to offer for the kids.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sylvester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was excellent. The only problem is, I wish I had more time to stay a little longer. I definitely recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids!! Lots of entertainment. Food was average. I would recommend and would go back
Stayed 5 nights in Feb 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful, staff was great . Will be back again .
Stayed 6 nights in Feb 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had the best time in Sensira, we totally recommend it.
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Beach and many pools. Did not like the cold pools water in pool was too cold
Stayed 5 nights in Feb 2025

8/10 Good

Sanja Sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at Sensira with our two-year-old twins. Property is smaller which we appreciated, everything was within a short walking distance—ideal when traveling with toddlers. The staff was kind and accommodating, though at times, it felt like the resort was understaffed. One of our biggest service disappointments was at the steakhouse, where we waited over an hour for our food. After mentioning to the waitress that we’d have to leave because our toddlers were getting hungry and restless, our food was brought out immediately—but the steaks were lukewarm, as if they had been sitting in the kitchen for a while. The buffet was a highlight, offering a good variety of food with pleasant and attentive staff. Unfortunately, the à la carte restaurants did not meet our expectations. The biggest downside of our stay was that on our last day, one of our toddlers developed a fever, which was followed by a rash...our entire family contracted hand, foot, and mouth disease. As a nurse, I strongly suspect we were exposed to it in the play areas (trampoline and playroom)which we visited every day. Water is safe, we drank regular water at the bar/buffet and ate fresh fruit, we did not have stomach issues at all. The beach was okay,sand was nice,staff cleaned up the seaweed daily, water was murky, if you’re expecting iconic blue turquoise waters, this is not it. We had a good stay and appreciated the resort’s smaller size, which made it easy to navigate with kids, but we won’t be returning.
Stayed 7 nights in Feb 2025

8/10 Good

Han

Travelled with family, Travelled with family and small children
Liked: Staff & service
Bathroom needs to be updated.
Stayed 5 nights in Feb 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, great stay. Out of the way, in the jungle along the coast between Cancun and Playa. Very safe. Security gate with guards to get in. Facilities are in good shape. Minimal wear and tear. Good upkeep. Great spa. Excellent beach that is groomed every day including removal of seaweed. Virtually no peddlers on the beach and not aggressive ones. Restaurants are just OK, like at many Mexican resorts. Staff was very, very kind and friendly. Many resorts cannot say that. Our room was a Ruby Suite and it was great (but ask for one on the south side of the resort/the adult side, where it is more quiet). This was a great trip. Definitely considering coming back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rashelle, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
I took my daughter here for her 16 birthday and it was soo good its was a bit quiet in the weekdays but on the weekends there was some entertainment which was all family oriented. The food was good. The steakhouse restaurant was excellent my server name was Anna and let me tell you she was amazing it was Valentine’s Day and she was busy but she made us feel special. I would definitely recommend this hotel and would go back.
Stayed 3 nights in Feb 2025

6/10 Okay

Lukasz

Stayed 5 nights in Feb 2025

4/10 Poor

Terri

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room phone was broke. Hot tub broke. Not all lounges were open as advertised. I cooild not order room service and they would not allow food from buffet to leave the seating area.
Stayed 3 nights in Feb 2025

6/10 Okay

Yuliya

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We went for 7 nights for a girls trip. This resort is advertised as family friendly and we’ve stayed at family friendly resorts before but this was very family friendly. The areas marked as adults only still had children. Our room key card had to be changed 5 times and they did not offer to change to a room with a working key fob. The pool with the swim up bar was closed the entire duration of our stay, only opened up on the day we were leaving. One night there was noisy construction at 1:30 am. A pro was the cabanas, however you had to get up extremely early to reserve them. The staff were friendly and helpful with a shoutout to Alfredo, Erik, Cooper, and Guadalupe at the omelet station. The food options are quite limited. Only one restaurant does reservations and the other ones are on a first come first serve basis. We’ve had to wait up to an hour and a half to be seated for a group of 6. The lunch shack by the pools had great fish tacos! The hot tub was nice and a good size. The beach was pretty small and if you like to swim in the ocean, it wasn’t very clean which is out of their control.
Stayed 7 nights in Feb 2025

8/10 Good

Christina

Stayed 8 nights in Feb 2025

6/10 Okay

BENJAMIN

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Resort was nice, staff were friendly. Great for the kids. Stuff I didn’t like. The best pool was closed all week, tennis court out of service, basketball court out of service, 1 of 2 air hockey out of service, elevators would temporarily not work Would rate 7 out of 10. Would rate higher if everything was in working order
Stayed 7 nights in Feb 2025

8/10 Good

AIZA MAY RONCAL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities! Place is relaxing.
Stayed 5 nights in Feb 2025