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Hotel Palmeras

3.0 star property

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Photo gallery for Hotel Palmeras

Reception
Garden
Restaurant
Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
35 Lázaro Cárdenas, Bucerías, NAY, 63732
  • Place, Playa Bucerías
    ‪1 min walk‬
  • Place, Art Walk Bucerias
    ‪3 min walk‬
  • Place, El Tigre Golf at Paradise Village
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪31 min drive‬

Room options

View all photos for Economy Studio

Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets

Economy Studio

8.0 out of 10
Very good
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Down duvets, individually decorated, individually furnished, bed sheets

Junior Suite

7.2 out of 10
Good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Down duvets, individually decorated, individually furnished, bed sheets

Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Studio

Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets

Economy Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Double Room

Economy Double Room | Down duvets, individually decorated, individually furnished, bed sheets

Economy Double Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Palmeras

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, concierge services and a 24-hour front desk. Change of towels is available on request
Hotel Palmeras offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Palmeras, you're just a quick walk from Playa Bucerías. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Playa Bucerías and 3 minutes on foot from Bay of Banderas
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and concierge services are also featured at Hotel Palmeras.

This 3-star Bucerías hotel is smoke free.

Terra Café (Cafe & Bar) – On-site restaurant.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Terra Café (Cafe & Bar)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palmeras

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay
  • Breakage deposit: MXN 500 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Palmeras Hotel
Hotel Palmeras Bucerías
Hotel Palmeras Hotel Bucerías

Hotel Palmeras Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 140 reviews
Rating 8 - Good. 41 out of 140 reviews
Rating 6 - Okay. 19 out of 140 reviews
Rating 4 - Poor. 15 out of 140 reviews
Rating 2 - Terrible. 14 out of 140 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was great Pool was awesome Well maintained and clean Excellent for walking everywhere We had no water the first night, tank got filled the next day. Not a big deal to us. Authentically Mexican. Would 100% stay there again!!!!!
Stayed 10 nights in Nov 2025

6/10 Okay

Jaime

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor plumbing - broken kitchen faucet spout would fall off, leaking toilets, no key for safe, housekeeping didn’t have a spare key so had to be there for them to clean our room, air dried in the sun (visible on balcony) crusty bath towels, pool towels not cleaned between uses (saw the housekeeper take a used towel from a lounger, walk away, fold it and return it as a rolled towel appearing to have gotten new pool towels). Only good thing about this hotel is the location. Pool not heated and doesn’t get much sun at all.
Stayed 3 nights in Nov 2025

8/10 Good

edhid

Liked: Cleanliness, staff & service, room comfort
Great service, front ladies are kind, freindly. Clean room. Closet had a broken drawer, I did report this to front desk. Too bad the restaurant /coffee spot is closed. Used to be great for breakfast, they really need to re-open it. pls.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities
Clean room and good service.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alysha

Stayed 1 night in Nov 2025

4/10 Poor

Suzanne

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was great and helpful. The foyer and pool are very nice but the rooms are very dated. The wifi only reached my balcony so really no service or signal. The towels were rougher than sandpaper and shouldn't be used even for cleaning. I don't think I would let my Mother stay there so that's a benchmark on whether or not I would return.
Stayed 1 night in Nov 2025

10/10 Excellent

Tom

Stayed 1 night in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness
Friendly staff. Newly renovated room. Good hot water.
Stayed 2 nights in Oct 2025

10/10 Excellent

Devin

Stayed 2 nights in Oct 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities
Very lovely hotel :)
Stayed 3 nights in Oct 2025

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
This old Canadian needed some assistance in locating bus etc. counter staff were exceptionally helpful
Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Staff & service, amenities, property conditions & facilities
Kitchen setup was basic but workable. A/C was ice cold 👍
Stayed 5 nights in Sep 2025

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accesible para varios lugares
Stayed 4 nights in Jul 2025

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was great ! Clean and had hot running water . The only issue was the parking . They have no parking spaces , it’s a street parking and first come first served . I didn’t like that at all . East beach access if you don’t mind walking about 1.5 blocks .
Stayed 1 night in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
A
Stayed 1 night in Jun 2025

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
perfect property and we loved it. The staff was terrible. Dumb rules and we left 4 glasses and a spoon and they wanted to charge us 200.00 Cdn or US ( not sure)
Stayed 7 nights in Mar 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Palmeras Hotel was just right for me.
Stayed 14 nights in Mar 2025

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and hotel were great but progress in the town is noisy
Stayed 11 nights in Mar 2025

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Enya

Stayed 1 night in Mar 2025

4/10 Poor

Ronald, Vernon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We liked the location,the pool area, the staff and the rooms housekeeping. We were very disappointed with our accommodations. We didn't like the constant moldy smell which lead to sinus and chest problems; odors from the shower drain with no sealed off drain top, no drinking water, 3 mornings without any water; continual dripping kitchen faucet; no hair blower. Upon request; a room safe, a toaster, edible kitchen utensils, and a cooking pot with lid were provided. Our 2 week stay cost us $42,000 pesos in cash, up front. We knew that a refund would not have been a consideration, so we stuck it out. Booking through Expedia we thought we were guaranteed good accommodations but we were wrong.
Stayed 14 nights in Feb 2025

8/10 Good

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan in the room was very loud. I had to shut it off in order to be able to sleep
Stayed 1 night in Mar 2025

4/10 Poor

Jasmine

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Doranei

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The bathroom needs to improve. Also for 7 days , at the hotel , for 2 times no water
Stayed 7 nights in Mar 2025

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very, very basic.
Stayed 1 night in Jan 2025