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Hotel Palmeras

Property class: 3

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Photo gallery for Hotel Palmeras

Reception
Restaurant
Reception
Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets
Garden

Reviews

7.6 out of 10
Good

Popular amenities

  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
35 Lázaro Cárdenas, Bucerías, NAY, 63732
  • Place, Playa Bucerías
    ‪1 min walk‬
  • Place, Art Walk Bucerias
    ‪3 min walk‬
  • Place, El Tigre Golf at Paradise Village
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪33 min drive‬

Room options

View all photos for Economy Studio

Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets

Economy Studio

8.0 out of 10
Very good
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Down duvets, individually decorated, individually furnished, bed sheets

Junior Suite

7.2 out of 10
Good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Down duvets, individually decorated, individually furnished, bed sheets

Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Studio

Economy Studio | Down duvets, individually decorated, individually furnished, bed sheets

Economy Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Double Room

Economy Double Room | Down duvets, individually decorated, individually furnished, bed sheets

Economy Double Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Palmeras

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, concierge services and a 24-hour front desk. Change of towels is available on request
Hotel Palmeras offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Palmeras, you're just a quick walk from Playa Bucerías. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Playa Bucerías and 3 minutes on foot from Bay of Banderas
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and concierge services are also featured at Hotel Palmeras.

This 3-star Bucerías hotel is smoke free.

Terra Café (Cafe & Bar) – On-site restaurant.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Terra Café (Cafe & Bar)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palmeras

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay
  • Breakage deposit: MXN 500 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Palmeras Hotel
Hotel Palmeras Bucerías
Hotel Palmeras Hotel Bucerías

Hotel Palmeras Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 147 reviews
Rating 8 - Good. 45 out of 147 reviews
Rating 6 - Okay. 20 out of 147 reviews
Rating 4 - Poor. 15 out of 147 reviews
Rating 2 - Terrible. 15 out of 147 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kathryn, south pasadena

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed here 4 days and did not have a hot shower the whole stay....no hot water, tepid at best. The first day we did not have enough water pressure to make the toilet work. Tried to check out early and get a credit for our last 2 nights and they would not accommodate us. Would never stay here again.
Stayed 1 night in Jan 2026

2/10 Terrible

Kathryn, south pasadena

Disliked: Cleanliness, amenities
Day 1 no hot water. Day 2 no water period so no toilet. No manager to resolve issue. Will not give credit to check out. DO NOT STAY HERE!
Stayed 1 night in Jan 2026

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2026

10/10 Excellent

Dwain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes to all
Stayed 2 nights in Jan 2026

6/10 Okay

Marieke

Travelled with family
Liked: Amenities
A little bathroom touch up would bring this from 3 to a 5. The price was super high for such a 1* bathroom, but friendly staff and nice pool and pool deck were good.
Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Small basic room close to a lot of funbars and restaurants
Stayed 4 nights in Nov 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
I booked a mini studio- the room description didn’t match with the room I was assigned. There was no sitting area, bathroom had no door. There was no privacy, which made it very uncomfortable. I complained at the reception as soon as I checked in, the front desk agent promised me that they would have a resolution for me, 4 hrs later I’m still waiting for manager to contact me.
Stayed 1 night in Jan 2026

8/10 Good

Ronald, Mukilteo

Travelled with partner
Clean. Tv didn’t work. Noisy music performing very close. Old refrigerator, stovetop and little microwave but not a single glass, plate or fork to use the kitchenette. No shower curtain so water on the floor. Reception didn’t speak English but were very nice. It is fine for our one night stay. The pool looked inviting with available chaise lounges. Convenient to restaurants, etc. Good price.
Stayed 1 night in Jan 2026

6/10 Okay

Warren

Stayed 1 night in Dec 2025

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff was delightful and helpful. In the heart of everything. Only negative was my room was located at ground level fronting the very busy main street and noise was loud and in the room. Otherwise excellent
Stayed 6 nights in Dec 2025

10/10 Excellent

Cori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was great Pool was awesome Well maintained and clean Excellent for walking everywhere We had no water the first night, tank got filled the next day. Not a big deal to us. Authentically Mexican. Would 100% stay there again!!!!!
Stayed 10 nights in Nov 2025

6/10 Okay

Jaime

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor plumbing - broken kitchen faucet spout would fall off, leaking toilets, no key for safe, housekeeping didn’t have a spare key so had to be there for them to clean our room, air dried in the sun (visible on balcony) crusty bath towels, pool towels not cleaned between uses (saw the housekeeper take a used towel from a lounger, walk away, fold it and return it as a rolled towel appearing to have gotten new pool towels). Only good thing about this hotel is the location. Pool not heated and doesn’t get much sun at all.
Stayed 3 nights in Nov 2025

8/10 Good

edhid

Liked: Cleanliness, staff & service, room comfort
Great service, front ladies are kind, freindly. Clean room. Closet had a broken drawer, I did report this to front desk. Too bad the restaurant /coffee spot is closed. Used to be great for breakfast, they really need to re-open it. pls.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities
Clean room and good service.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alysha

Stayed 1 night in Nov 2025

4/10 Poor

Suzanne

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was great and helpful. The foyer and pool are very nice but the rooms are very dated. The wifi only reached my balcony so really no service or signal. The towels were rougher than sandpaper and shouldn't be used even for cleaning. I don't think I would let my Mother stay there so that's a benchmark on whether or not I would return.
Stayed 1 night in Nov 2025

10/10 Excellent

Tom

Stayed 1 night in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness
Friendly staff. Newly renovated room. Good hot water.
Stayed 2 nights in Oct 2025

10/10 Excellent

Devin

Stayed 2 nights in Oct 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities
Very lovely hotel :)
Stayed 3 nights in Oct 2025

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
This old Canadian needed some assistance in locating bus etc. counter staff were exceptionally helpful
Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Staff & service, amenities, property conditions & facilities
Kitchen setup was basic but workable. A/C was ice cold 👍
Stayed 5 nights in Sep 2025

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accesible para varios lugares
Stayed 4 nights in Jul 2025

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was great ! Clean and had hot running water . The only issue was the parking . They have no parking spaces , it’s a street parking and first come first served . I didn’t like that at all . East beach access if you don’t mind walking about 1.5 blocks .
Stayed 1 night in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
A
Stayed 1 night in Jun 2025