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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property

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Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Free minibar, in-room safe, laptop workspace, blackout curtains
Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout curtains
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine
2 bars/lounges, beach bar

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Place, Cathedral of Our Lady of Guadalupe
    ‪19 min walk‬
  • Place, Go Karts
    ‪19 min walk‬
  • Place, Paradise Adventure Park / Canopy Indio
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Resort View Double

8.0 out of 10
Very good
(10 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Resort View King

8.6 out of 10
Excellent
(4 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(7 reviews)
  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Ocean View King

8.4 out of 10
Very good
(11 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Balcony King

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double | Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Similar properties

2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta
Hotel Zone
  • Pool
  • All-inclusive
  • Spa
  • Restaurant
3.9 out of 5, Good, 1,002 reviews
The price is €299
includes taxes & fees
24 Apr - 25 Apr
The Hacienda at Krystal Grand Puerto Vallarta

About this property

Krystal Grand Puerto Vallarta All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Grand Puerto Vallarta All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Krystal Grand Puerto Vallarta All Inclusive. During your stay, you'll be within walking distance of Cathedral of Our Lady of Guadalupe. 4 outdoor pools, 4 restaurants and 2 bars are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local and international cuisine with a beachfront location at Sea Fire, one of the property's 4 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the indoor and 4 outdoor pools
  • Treat yourself to Swedish massages, manicures and pedicures or body scrubs at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, volleyball and a playground
  • 11 minutes by car from Cruise Ship Terminal and 11 minutes from Bay of Banderas
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

Sea Fire – This beachfront buffet restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Le Délice – Overlooking the garden, this restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Il Formaggio – This beach restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Fogo – Overlooking the garden, this restaurant specialises in Brazilian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
O' West – This poolside bar specialises in local and international cuisine and only serves lunch. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 214 out of 515 reviews
Rating 8 - Good. 118 out of 515 reviews
Rating 6 - Okay. 89 out of 515 reviews
Rating 4 - Poor. 56 out of 515 reviews
Rating 2 - Terrible. 38 out of 515 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
The place is worn out old and tired
Stayed 7 nights in Dec 2025

4/10 Poor

DAVID

Travelled with partner
Liked: Cleanliness
To start with, with the expense for 1 week all inclusive one would think you'd get a view as advertised. But not a view of a construction site. 1. Rooms in the wing x20 -x39 (each floor in this wing) are advertised as rooms with a view. These rooms are blocked by a high-rise condo under construction until 2027 2. Poor WIFI 3. Insufficient seating at beach 4. Peddler's allowed to enter and bother guests in beach area 5. Line ups/wait at buffett 6. Line ups/wait at Lobby bar (2 bar tenders for a resort bar) 7. Resort app ala carte menus did not correspond with menus in actual restaurants
View of construction site off balcony
Stayed 7 nights in Dec 2025

2/10 Terrible

Gabriela

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty room, with roaches
Stayed 3 nights in Dec 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, amenities
The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
View from our room
Beautiful pool
Stayed 1 night in Dec 2025

6/10 Okay

Haninder

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful
Stayed 6 nights in Dec 2025

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Stayed 10 nights in Nov 2025

10/10 Excellent

Pamela Carissa

Liked: Cleanliness, amenities, property conditions & facilities
The food was great and we really enjoyed the Italian a la carte! There was some construction going on while we were there, but I can see how beautiful it will be when it’s all done
Stayed 7 nights in Nov 2025

8/10 Good

Tet

Stayed 6 nights in Nov 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
Stayed 12 nights in Nov 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left. We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Stayed 7 nights in Nov 2025

2/10 Terrible

Annalee

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The manager treated us horrible gave us a bad room it smelled we paid for a better room and more expensive room and gave us the worst one they had. He didn’t care for our concerns he just simply said take it or leave it you won’t find another room in the same day he was right.
Stayed 4 nights in Nov 2025

6/10 Okay

Christian

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I just want to start by saying that EXPEDIA could have noted that the hotel was being remolded because my view was another hotel being built literally 30 feet away. Pool/beach service, I have no complaints. Alexis was awesome. Never a dull moment. Rooms, not too bad but housekeepers could have been more attentive to cleaning. Weeks of dust sitting on some of their furniture. Room was missing iron. Safe and AC was not working. Food, well here comes the good part. Be very careful on what you eat here because my whole family got food poisoning. Just stay away from the stuff that sits outside in the heat all day. You can’t have ceviche sitting outside without proper temperatures. After this whole ordeal and we left hotel our driver had told us that another lady had been sick with food poisoning the day before. Someone please step in. Management, LUCY did an awesome job on providing medical attention to us without cost. Lucy does know what it takes to satisfy the customer because she was always checking up on us to make our stay more comfortable. Concierge helped us where they could but let’s be real, I haven’t met anyone that could help someone with food poisoning. You got to let it pass. Overall, I think it’s a good thing that Hyatt bought them out and is transitioning the hotel over but still months away. I think the food program needs help. I didn’t want to do this review because I felt bad for the people that really tried. I was in love with this hotel 2 years ag
Stayed 2 nights in Nov 2025

2/10 Terrible

Jane

Stayed 7 nights in Oct 2025

8/10 Good

Disa

Stayed 9 nights in Nov 2025

2/10 Terrible

Roberto Carlos

Disliked: Cleanliness
Dirty
Stayed 2 nights in Nov 2025

10/10 Excellent

Evet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!
Stayed 1 night in Nov 2025

8/10 Good

JUDITH, Irvine

Stayed 3 nights in Oct 2025

2/10 Terrible

Connor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
1. Extreme Health and Sanitation Crisis The level of filth and neglect was shocking, and poses a serious health risk: • BED BUGS (With Evidence): The single most critical issue was discovering bed bugs on the premises. I have photographic proof of the insects and their waste, which I am attaching to this email. This is a severe, documented health violation that made the room instantly uninhabitable. • General Filth: Beyond the infestation, the room was disgusting. The mattress itself was stained, the sheets were dirty, and the toilet was visibly filthy. • Bad Odor: The entire room had a persistent, unpleasant, stale smell upon arrival that ventilation could not fix. • Unusable Amenities: Even basic items were unsanitary; the iron and ironing board were heavily stained and unusable. 2. Fraudulent Advertising and Unlivable Conditions The accommodation we paid for was not the one advertised, and the conditions were completely unlivable: • False Photos: The images on the Expedia listing are fraudulent and bear no resemblance to the current reality. • Undisclosed Construction: We were never warned that the resort is undergoing massive, loud construction directly outside our window, destroying any chance of relaxation. • Total Loss of Privacy: Because of the nearby construction, we had multiple workers constantly looking directly into our room throughout the day. We were forced to keep our blinds shut 24/7 for privacy and security, turning our getaway into a dark, stressful cell.
Blood on towels
Mold and holes
Mold on iron board
Blood stains on sheet
Stayed 7 nights in Oct 2025

2/10 Terrible

Gregory

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Very friendly pool and beach service staff. The hacienda pool waiter Carlos was absolutely amazing, constantly going above and beyond for out entire group and always maintaining a huge smile and positive attitude. Guiremo at the beach bar was also a treat to have serve us. Front desk attendants were very helpful in finding solutions to problems in the rooms which shouldn’t have ever happened at this price point. Cons: Staying at an active construction site was not disclosed. I was on the 7th floor and there was grinders and jackhammers going off at 7:00AM continuing throughout the entirety of the day, on both weekdays and weekends. Multiple of the rooms had Beatles, Moths and Bed Bugs littered throughout the rooms. Buffet food quality was mediocre at best, I was one of the few in our 15 person group that did not get sick. The A La Carte restaurant experience was terrible, 7/15 of us got the wrong order entirely and food quality was nothing better than the buffet. This “resort” was more so just a hotel. A total lack of activities for all age groups. Nearly nothing to do aside from go to the pool and beach which is an obvious expectation. Would never stay here again, and wouldn’t recommend it to anyone.
Stayed 7 nights in Oct 2025

4/10 Poor

Willow Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2025

2/10 Terrible

Paola

Stayed 6 nights in Oct 2025

8/10 Good

Deronshau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Stayed 4 nights in Oct 2025

8/10 Good

Nathanel Simon, Montreal

Travelled with group
Liked: Staff & service, amenities
Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Mirza Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Stayed 4 nights in Oct 2025

2/10 Terrible

Satinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025