Private host

Krystal Grand Puerto Vallarta All Inclusive

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Where to?

Dates

November 2025

December 2025

4 restaurants, breakfast, lunch served; local and international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
All-inclusive
24/7 front desk
Spa

Explore the area

136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

Place, International Convention Center
‪6 min drive‬
Place, Vista Vallarta Club de Golf
‪7 min drive‬
Place, Cruise Ship Terminal
‪9 min drive‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪4 min drive‬

Room options

Deluxe Resort View Double

Excellent

40 sq m
Resort view
Sleeps 4
2 Double Beds

Deluxe Resort View King

Excellent

40 sq m
Resort view
Sleeps 2
1 King Bed

Deluxe Partial Ocean View King

Very good

40 sq m
Partial sea view
Sleeps 2
1 King Bed

Deluxe Partial Ocean view Double

Very good

40 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Deluxe Ocean View King

Very good

40 sq m
Sea view
Sleeps 2
1 King Bed

Deluxe Ocean View Double

Wonderful

40 sq m
Sea view
Sleeps 4
2 Double Beds

Jr. Suite Balcony King

50 sq m
Partial ocean view
Sleeps 2
1 King Bed

Jr. Suite Balcony Double

Excellent

50 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

50 sq m
Partial ocean view
Sleeps 3
2 Double Beds

Jr. Suite Jacuzzi King

Wonderful

50 sq m
Partial ocean view
Sleeps 2
1 King Bed

Jr. Suite Hacienda King

Wonderful

43 sq m
Sleeps 2
1 King Bed

Jr. Suite Hacienda Double

Exceptional

40 sq m
Sleeps 3
2 Queen Beds

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

11 Nov - 12 Nov

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel with 4 restaurants and 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Krystal Grand Puerto Vallarta All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request

Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Krystal Grand Puerto Vallarta All Inclusive. During your stay, you'll be within walking distance of Go Karts. 4 outdoor pools, 4 restaurants and 2 bars are available.

Free Wi-Fi (speed: 25+ Mbps)
Enjoy local and international cuisine with a beachfront location at Sea Fire, one of the property's 4 restaurants and 2 bars/lounges
Valet parking available for a fee
Take a swim in the indoor and 4 outdoor pools
Treat yourself to reflexology, body treatments or Swedish massages at the spa
Services include babysitting, a free children's club and dry cleaning/laundry
On-site recreation includes a 24-hour gym, volleyball and a playground
11 minutes by car from Cruise Ship Terminal and 14 minutes from Malecon

Some rates at Krystal Grand Puerto Vallarta All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This luxury hotel also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

Sea Fire – This beachfront buffet restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Le Délice – Overlooking the garden, this restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Il Formaggio – This beach restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fogo – Overlooking the garden, this restaurant specialises in Brazilian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

O' West – This poolside bar specialises in local and international cuisine and only serves lunch. Open daily.

All-inclusive details

All-inclusive room rates at Krystal Grand Puerto Vallarta All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps

Parking and transport

Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

2 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Fogo
Il Formaggio
Le Délice
O' West
Sea Fire

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Free beach club
Free children's club
Full-service spa
Indoor pool
Playground
Shopping

Family friendly

4 outdoor pools
Arcade/game room
Art supplies
Beach toys
Children's books
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
High chair
In-room babysitting
Indoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Conference centre (11,141 square foot of space)
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach

Full-service spa

5 treatment rooms
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (100 centimetre high)
Lever door handles
Lift (100 centimetre wide door)
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Communal living room
Designated smoking areas (fines apply)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Children's slippers
Designer toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch LED TV with premium cable channels

Food and drink

Chef service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Connecting rooms available
Electrical adapters
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone
Window screens

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive

Krystal Altitude Vallarta AIl Inclusive

Krystal Grand Altitude Pto. Vallarta AI

Krystal Grand Puerto Vallarta All Inclusive Hotel

Krystal Grand Altitude Puerto Vallarta AIl Inclusive

Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Lourdes

7 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed.

Stayed 4 nights in Jul 2025

6/10 Okay

John

6 Aug 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Jun 2025

8/10 Good

Pamela

Travelled with family

5 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Se tenía que hacer fila y esperar unos 20 min para entrar al buffet . El colchón ya estaba súper sumido . Muy incómodo . Comida 8/10 .

Stayed 1 night in Jul 2025

4/10 Poor

Cynthia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

30 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We arrived around 2pm to join a larger group of friends and family that were in Puerto Vallarta for the weekend. We Tried to check in on the Krystal Grand side but Juan rudely told us that our reservation was only for 1 person and that we needed to go complete our check in on the Hacienda side of the property. On the Hacienda side the check in person that assisted us called someone to explain that we booked through Expedia and the reservation was intended for 2 people. They allowed it, registered us and told us our room would be ready after 3pm. We returned at 3pm for our keys and when we arrived at our room the AC was not working. It was set at 65 but the room temp was 82. We called maintenance and they sent someone after we called 3 times. The maintenance guy "released some trapped air" and told us to give it about 30 minutes. After 30 minutes we didnt feel an improvement and asked to be switched to another room. First they told us they were fully booked and couldn't accommodate and after expressing our frustration we were assisted by another person that claimed he was going to hook us up with an upgrade. The upgrade was useless to us and all we asked for was the type of room we pre-paid with an AC that works. After all that they assigned us a room and when we got there they keys didnt work. The administration staff is a nightmare. If it wasn't for the service staff we wouldnt even rate this place a 1 star.

Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beach, pool

Stayed 3 nights in May 2025

8/10 Good

Tamilla

24 Jul 2025

Stayed 7 nights in Jul 2025

2/10 Terrible

Josephine Lopez

17 Jul 2025

Disliked: Cleanliness, staff & service

Stayed 4 nights in Jul 2025

8/10 Good

Ana

Travelled with family

16 Jul 2025

Liked: Cleanliness, staff & service, amenities

Tiene algunas áreas un poco descuidadas pero las habitaciones están muy bien. La parte de La Hacienda está excelente.

Stayed 3 nights in Jul 2025

6/10 Okay

Acie

10 Jul 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Krystal Grand Resort in Puerto Vallarta.

I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

10 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente atención por parte del staff

Stayed 4 nights in Jul 2025

6/10 Okay

Bernard J

Travelled with partner

5 Jul 2025

Disliked: Amenities

Ok hotel

Stayed 7 nights in Jun 2025

6/10 Okay

Alejandra, Revere

Travelled with family, Travelled with family and small children

3 Jul 2025

Liked: Staff & service

Disliked: Cleanliness

El lugar en las fotos se ve muy nuevo pero en realidad no lo es, las instalaciones les falta un poco de limpieza, y mantenimiento. El cuarto estaba muy sucio, yo viajé con mi bebé de 10 meses gateando y el piso del cuarto lo tuve que limpiar con una toalla mojada para que el nene pudiera gatear tranquilo, además la limpieza que hacían diario era muy básica, medio tendieron la cama y sacaron la basura. Entiendo que no es la opción más cara pero creo que la limpieza es importante.

Stayed 3 nights in Jun 2025

2/10 Terrible

Estrella

Travelled with family

3 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I had an extremely disappointing experience at this hotel. From the moment I arrived, there were issues. They couldn’t find my reservation even though I had a confirmation and it took a long time to sort out. Once I finally got to my room, things only got worse. There were roaches, the air conditioning didn’t work properly, and rain started leaking into the room, along with water dripping from the ceiling. It was honestly unsafe and completely unacceptable. I brought up the problems to the staff, but the overall response felt unhelpful and disorganized. It was one issue after another, and I wouldn’t recommend this place to anyone. Save yourself the stress and book somewhere else.

Stayed 3 nights in Jun 2025

8/10 Good

Rajadurai Anton

3 Jul 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 5 nights in Jun 2025

10/10 Excellent

Jocelyn

Travelled with family

2 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was so friendly and helpful

Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

30 Jun 2025

Liked: Cleanliness, staff & service, room comfort

Krystal Grand Stay

There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay.

Stayed 4 nights in Jun 2025

6/10 Okay

Kimberly

Travelled with family

26 Jun 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.

Stayed 2 nights in Jun 2025

4/10 Poor

Brittany

Travelled with family

26 Jun 2025

Stayed 3 nights in Jun 2025

6/10 Okay

April

Travelled with family

23 Jun 2025

Disliked: Property conditions & facilities

Where do I start 1) room appeared nice. Beds were comfortable 2) I was told I could not have inflatable tube for my 3&5 year old but all the local Mexicans could. Caucasian or Canadians weren’t allowed I guess 3) next day I was also told my 3&5 year old were not allowed to jump in the pool but again everyone else was allowed. 4) food was as limited but good. 5) drinks were good and servers around the pool were great 6) French resto was only one I tried and was great. 7) we had heavy rain day 3 that flooded out entire room. It was coming in the ceiling. When I went to talk to Libby I was in ankle deep water. The entire hotel was as falling apart. The ceilings all had holes and water pouring out them. Got moved to another room which was nice but on the 4th floor and the elevators were all not working. So I had to carry my kid and stroller up and down 4 flights of stairs 8) I wanted to use an umbrella to take a walk and was told I was not allowed Enjoyed ourselves as much as we could but would not go back or refer friends there sadly. This hotel needs a massive renovation

Stayed 5 nights in Jun 2025

10/10 Excellent

Ruben

Travelled with partner

22 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.

Stayed 4 nights in Jun 2025

6/10 Okay

gabino

21 Jun 2025

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

8/10 Good

Eva

14 Jun 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Ila

Travelled with family

17 May 2025

Liked: Staff & service

I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.

Stayed 6 nights in Mar 2025

8/10 Good

Heriberto

14 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.

Stayed 3 nights in May 2025

2/10 Terrible

Rosalio

22 Apr 2025

Stayed 3 nights in Apr 2025

Krystal Grand Puerto Vallarta All Inclusive

Choose dates to view prices

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

View all photos for Deluxe Resort View King

Deluxe Resort View King

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

View all photos for Jr. Suite Jacuzzi Double

Jr. Suite Jacuzzi Double

View all photos for Jr. Suite Jacuzzi King

Jr. Suite Jacuzzi King

View all photos for Jr. Suite Hacienda King

Jr. Suite Hacienda King

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Similar properties

Krystal Grand Nuevo Vallarta – All Inclusive

About this property

Krystal Grand Puerto Vallarta All Inclusive

All-inclusive details

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Reviews

Krystal Grand Puerto Vallarta All Inclusive Reviews

Good

8.0/10

8.2/10

7.6/10

7.4/10

8.0/10

Reviews

2/10 Terrible

Lourdes