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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Jr Suite Hacienda King | 1 bedroom, premium bedding, minibar, in-room safe
7 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Spa

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Hotel Zone Beach
    ‪2 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(7 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Swim Out King

8.2 out of 10
Very good
(15 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | 1 bedroom, premium bedding, minibar, in-room safe

Jr Suite Hacienda King

7.8 out of 10
Good
(13 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
At The Hacienda at Krystal Grand Puerto Vallarta, hit the beach, dine on-site at Talvera or enjoy a drink at one of the hotel's 4 bars/lounges.
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of The Hacienda at Krystal Grand Puerto Vallarta's great location. During your stay, you're just a quick walk from Bay of Banderas. Features include 2 outdoor pools, 7 restaurants and 4 bars.
  • Enjoy international cuisine at Talvera, one of the property's 7 restaurants and 4 bars/lounges
  • WiFi in some public areas for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the pool and the location
  • Steps from Bay of Banderas and 10 minutes on foot from Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

Talvera – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 942 reviews
Rating 8 - Good. 261 out of 942 reviews
Rating 6 - Okay. 154 out of 942 reviews
Rating 4 - Poor. 88 out of 942 reviews
Rating 2 - Terrible. 69 out of 942 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 5 nights in Apr 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!!
Stayed 3 nights in Apr 2025

6/10 Okay

Andres

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Alma Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience
Stayed 4 nights in Mar 2025

8/10 Good

Weyler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Gabriela

Stayed 3 nights in Mar 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome rooftop bar and pool!! Amazing food and drinks 👍👍
Stayed 4 nights in Mar 2025

8/10 Good

Brendaisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
I just went for my birthday trip March 16-20 and overall the stay was good. The property was clean and beautiful but honestly the upkeep on some things was not good. I booked two Jr suite hacienda terrace rooms. They are HUGE! Loved all the space and the outside jacuzzi. On further inspection we realized that some things were broken. In one of the rooms, the door that separated the bedroom from the bathroom was jammed open and couldn't be closed. The bathroom tub handle for hot water did not turn on and the phone in the room did not work. The other room did not have a phone at all. When we went down to concierge to tell them they said they stepping away from phones and you would have to leave a request on WhatsApp for anything. That wasn't explained when we checked in. They did send someone to fix the bathroom door but the bathtub handle was never fix. As far a food goes, it was mostly terrible at least when it comes to the buffet. Breakfast was amazing though. I was only able to try one restaurant which was the international and it was good. Some of the restaurants are only open some days so I did not get to try most of them. You have to reserve a spot between 10AM and 2PM every day. The earlier the better. The food on the Hacienda side is better and more seasoned. The Krystal grand side was super bland. The made to order pasta night was good also at the buffet but the line is long because they only have one cook for that. Overall the staff is super friendly.
Stayed 4 nights in Mar 2025

6/10 Okay

Vladimir, Vancouver

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Mar 2025

8/10 Good

Lori A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is stunning. Like being in a jungle with so many palm trees and beautiful plants! Hard to get a beach chair, they were always reserved by 7:30 a.m.! Food was ok, not great. Breakfast was very good and lots to choose from. Several things could use upkeep.
Stayed 13 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic.
Stayed 7 nights in Feb 2025

6/10 Okay

Jason Agostino

Liked: Staff & service

6/10 Okay

ROSA, Del Rio

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Adam L

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The outdoor staff around the pool was amazing and attentive, the pools were also very nice with lots of socializing. The rooms were not all that clean, and there was one day we didnt get clean towels (6 day stay), and a couple more were we only got one towel. The amount of restaurants is misleading as three of them are only open three days per week, and almost impossible to get reservations at. If i was to stay there again, i would stay at the Krystal and use the pool at the Hacienda. Also, the front desk concierge was less than friendly and offered almost no help for anything other than telling you to use their App (which rarely worked) to book reservations and such. Finally, forget about getting change or Peso's at the front desk, the will direct you to bartenders to get change. Basically, I would only stay there again for the bartenders and staff around the pool area.
Stayed 6 nights in Mar 2025

8/10 Good

Ebrahim

Stayed 6 nights in Mar 2025

8/10 Good

Clayton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall had a great experience. This is my second time visiting and I would definitely visit again. The food is relatively good (except for the Italian food), the entire property is clean and all the staff is very friendly and helpful. We had an issue with our first room shower so they had to put us in another room, but I’d say that was the only issue we ran into while visiting. I love that you can access the sister hotel next door which has a rooftop adult only pool overlooking the beach.
Stayed 5 nights in Mar 2025

10/10 Excellent

Gricelda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time visiting The Hacienda at Krystal Grand in PV, MX. The staff is amazing from the entry area, specially Jesus, that gives you a warm welcome, to the pool bar area. Brandon at the pool bar also granted us a home feeling with great knowledge of the drinks. At the pool area, Carlos and Cesar made our pool enjoyment as if we were in our own house. The restaurants could improve in the food offered although the service of the waiters, Ivan and Cristian was exceptional. They were great going between tables and treating all guests with the same service. I will definitely return to The Hacienda in the future.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2025

8/10 Good

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience
Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Travelled with partner, Travelled with group
Liked: Staff & service
Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream 😏
Stayed 6 nights in Feb 2025

6/10 Okay

Brenda

Stayed 3 nights in Feb 2025

10/10 Excellent

Ma.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options
Stayed 10 nights in Feb 2025

10/10 Excellent

Kenyon

Stayed 2 nights in Feb 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025