Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
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Premium Suite | View from room
Private beach, white sand, sun-loungers, beach umbrellas
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Breakfast included

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

Luxury Room, Garden View

8.6 out of 10
Excellent
(152 reviews)
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(398 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(72 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(44 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(217 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(31 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(57 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 49 sq m
  • Sleeps 1

Double Room Luxury with Garden View

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Room Luxury

  • 49 sq m
  • Sleeps 1

Double Room Luxury With private pool

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 49 sq m
  • Sleeps 4

Triple Suite Master with Pool View

  • 98 sq m
  • Sleeps 3

Double Suite Master with Pool View

  • 98 sq m
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 98 sq m
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Luxury Suite

9.4 out of 10
Exceptional
(50 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(12 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury

  • 98 sq m
  • Sleeps 6

Similar properties

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a restaurant, 2 swim-up bars and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hydrotherapy, aromatherapy or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and volleyball
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – buffet restaurant.
Restaurante SteakHouse – On-site diner. Open daily.
Restaurante Italiano – On-site theme restaurant. Open daily.
Restaurante Japones – On-site theme restaurant. Open daily.
Restaurante Mediterraneo – On-site theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 10 November to 13 November:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3041 out of 6608 reviews
Rating 8 - Good. 1533 out of 6608 reviews
Rating 6 - Okay. 1075 out of 6608 reviews
Rating 4 - Poor. 480 out of 6608 reviews
Rating 2 - Terrible. 479 out of 6608 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place
Stayed 4 nights in Aug 2025

4/10 Poor

Zujarmy

Travelled with group
Liked: Cleanliness, staff & service, amenities
No good food No good air condition
Stayed 4 nights in Aug 2025

10/10 Excellent

Rovin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation.
Stayed 6 nights in Aug 2025

10/10 Excellent

Elizabeth Del Carmen Alvarez

Stayed 5 nights in Aug 2025

8/10 Good

Sagal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we enjoyed our stay the only downside is having to make reservations for restaurants onsite and maintenance requests would also take a while to be addressed.
Stayed 4 nights in Aug 2025

6/10 Okay

John

Travelled with family, Travelled with family and small children
Lots of Mosuitoes! Bring repellent. $26 in gift shop. Loud music at pool (blasting almost everywhere) - bring earplugs if you like to sleep before midnight. Beach was really nice - water (Sargassum) was not. Food is hit or miss. Mediterranean restaurant = meh. Teppanyaki was great. Japanese ala carte was great. Italian was great. Buffet was mostly ok - get a fresh omelette instead of the dried out and cold eggs. Bacon sucked. Breads fantastic. Deli meats and cheeses were goodish. Sports bar service was fantastic, food not so much. Stay away from the timeshare lice salesmen - who hover around the buffet entrance and lobby ALL DAY. Had a nice time with family. Kids options not great - but kids pools were nice. Whistle guy at slide goes all day. Adult pools nice too. Bar service is always superb. Bring lots of single dollars and tip lightly. Always appreciated. Always pushing their timeshare, "Preferred", and "EXPAND" club. Don't waste your money or time on this. Main porter (tall, black tight curls on top of his head) - is crooked - and was part of extortion attempt. I'm sure this is business as usual for this shady staff member. Housekeeping was amazing! Room service was good. Free use of kayaks and paddleboards. Although so much sargassum, a good option to get past some of it. Price was just right for this resort. Have FUN!
Stayed 7 nights in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
had an amazing experience at this resort! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The service was consistent throughout my stay—whether it was at the front desk, housekeeping, or the restaurants, everyone went above and beyond to make sure I was comfortable. The team was always friendly, quick to assist, and made me feel truly valued as a guest. Not only was the service excellent, but everything ran smoothly and felt very well organized. I appreciated how professional yet personal the staff interactions were. It made my vacation feel stress-free and enjoyable. I would definitely recommend this resort to anyone looking for great hospitality and top-notch service. I can’t wait to come back!
Stayed 2 nights in Aug 2025

8/10 Good

Maximo

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 4 nights in Aug 2025

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 5 nights in Aug 2025

2/10 Terrible

Garshell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place a negative star, I would. The entire experience was terrible. The food was disgusting, and the only decent thing was the hibachi dinner. The sheets in the room were filthy, full of holes, and the resort clearly has an ant problem. On top of that, there’s a huge seaweed issue, which made the whole place stink and impossible to get fresh air. The resort itself is tiny, with only two pool areas, and the beach was unusable because of the foul smell and seaweed. The first room we had with the pool was even worse—it had flies everywhere and mold all over, like it had never been cleaned or used in ages. They moved us to another room, but that’s where the harassment started. For the entire 5 days, one older Hispanic lady kept complaining about us, saying we were loud, even though we weren’t. All we were doing was playing some music and having normal conversations, yet security kept bothering us. Clearly, the walls are paper-thin, because you can hear everything. To make matters worse, the employees were rude and refused to even offer a partial refund. This resort is a complete disappointment—absolutely not worth your money. DO NOT GO HERE!!! DONT LET TIKTOK FOOL YOU!!!
Ants in and out the room
Disgusting sheets
More mold
More mold
Stayed 4 nights in Aug 2025

6/10 Okay

Daniela

Disliked: Cleanliness, property conditions & facilities
The property lacked maintenance. Dirty smells , messy pools, and overall maintenance was lacking. Staff were helpful.
Stayed 7 nights in Aug 2025

10/10 Excellent

Orsis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities
Stayed 7 nights in Aug 2025

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property needs to clean the outside of the buildings. They are moldy. The bathrooms need to be looked at too. The sink faucet are rusted, the door to the toilet will not lock. Other than that everything was great. The food and staff were excellent.
Stayed 4 nights in Aug 2025

4/10 Poor

Ashley

It was OK. The country itself was great, but the resort was just OK.
Stayed 5 nights in Aug 2025

6/10 Okay

Bibyana

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

Sanel

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the buffet was TERRIBLE. There where no many options. Everything else
Stayed 3 nights in Aug 2025

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
Staff was absolutely great but hotel needs update and the surroundings. Beach was dirty with plants.
Stayed 4 nights in Aug 2025

6/10 Okay

melissa

Travelled with partner, Travelled with group
Disliked: Amenities
The resort aesthetic was very welcoming. However, the constant nagging and sell tactics were extremely annoying. I was never able to walk the lobby or resort without being approached by a salesperson. The suite was surface level cleaned and needs to be deep cleaned. The bed was comfortable. The food was terrible. Everything shuts down at 7. I wouldn't recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Naline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort!
Stayed 4 nights in May 2025

6/10 Okay

Judain

Disliked: Staff & service
The food was a turn off for me, the sounding area tend to smell at night and early mornings and you can smell a scent in the bathroom at times.
Stayed 4 nights in Aug 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the money
Stayed 7 nights in Jun 2025

10/10 Excellent

Ailetty Guerra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our only concern its about the towels. Las toallas tienen un color sucio feo mal lavadas. Y es increible pq todo lo demas esta maravilloso. Aun asi yo volveria de nuevo pues el Hotelen general es lo mejor para unas vacaciones.
Stayed 4 nights in Aug 2025

2/10 Terrible

Erum

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very rude and unhelpful. Even with tips very little is done. Room is not clean and furniture was damaged. Towels smell bad no matter how many times they are replaced. Room did not even include three towels for three people. Service was very slow when we requested a new towel, 45 minutes to get a new towel. Staff is sarcastic and does not help. When we checked in we were not given any information about where our room was, where any amenities were or even where we could find food. All staff were quite unhelpful. People are constantly harassing you about excursions and trying to con you into things you don’t want to buy. They never take no for an answer and completely ruined the peace and quiet we wanted from our vacation. Also scammed us into a « welcome » breakfast which was basically just a sales pitch to buy a hotel membership. We spent two hours explaining to them that we’re not interested and were basically held hostage until they finally let us go. The food was the only good thing but the staff in the buffet were also extremely slow and some were rude.
Stayed 5 nights in Aug 2025

6/10 Okay

William

Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and people at this resort everyone was so helpful and happy would definitely return again
Pool staff and activities were super fun
The many pool options was a great touch
Stayed 7 nights in Aug 2025