Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Creator video
Private beach, white sand, sun-loungers, beach umbrellas
Lobby
Premium Suite | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Breakfast included

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

Luxury Room, Garden View

8.6 out of 10
Excellent
(152 reviews)
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(399 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(72 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(44 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(217 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(31 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(58 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 49 sq m
  • Sleeps 1

Double Room Luxury with Garden View

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Room Luxury

  • 49 sq m
  • Sleeps 1

Double Room Luxury With private pool

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 49 sq m
  • Sleeps 4

Triple Suite Master with Pool View

  • 98 sq m
  • Sleeps 3

Double Suite Master with Pool View

  • 98 sq m
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 98 sq m
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Luxury Suite

9.4 out of 10
Exceptional
(50 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(12 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury

  • 98 sq m
  • Sleeps 6

Similar properties

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a restaurant, 2 swim-up bars and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hydrotherapy, aromatherapy or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and volleyball
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – buffet restaurant.
Restaurante SteakHouse – On-site diner. Open daily.
Restaurante Italiano – On-site theme restaurant. Open daily.
Restaurante Japones – On-site theme restaurant. Open daily.
Restaurante Mediterraneo – On-site theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 10 November to 13 November:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Reviews

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 3044 out of 6614 reviews
Rating 8 - Good. 1534 out of 6614 reviews
Rating 6 - Okay. 1075 out of 6614 reviews
Rating 4 - Poor. 481 out of 6614 reviews
Rating 2 - Terrible. 480 out of 6614 reviews

Reviews

8/10 Good

Sellama

Liked: Cleanliness, property conditions & facilities
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
Stayed 12 nights in Aug 2025

2/10 Terrible

Priscilla J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a nightmare. Wrong room, stained bedding (twice), cockroaches, flooding bathroom, clogged toilet, and a horrible smell that never went away. Staff were rude, unhelpful, and every request took over an hour—yet they constantly harassed guests for tips, even with terrible service. My birthday trip was ruined, and I would never recommend Serenade Punta Cana to anyone.
Stayed 6 nights in Aug 2025

2/10 Terrible

Noemi frias

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Aug 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time visiting this resort and unfortunately it wasn’t like the others. Our check-in time was for 3 and we were asked to wait another 20 minutes which wasn’t a problem. However, by 3:30 we went to our room and it was not completely ready; the beds were not made and the floors looked dirty. The staff that was cleaning the room was upset we wouldn’t go wait in the room while they finished cleaning and they told us the room was ready after they made the bed however I had to ask for the floors to be mopped. Towels were changed everyday however, they were stained. Some of the staff were not pleasant such as the cafe and bars. We felt like we were burdening them when asking for a beverage. We were given a fruit plate and a bottle of champagne for the checking-in mishap which we appreciated. We just didn’t not feel the quality of service was like the other times we visited which was less than a year ago.
Stayed 5 nights in Aug 2025

6/10 Okay

Carlisa

Travelled with partner
My overall stay was great. I read so many reviews about the food being good and they were all lies. The food is horrible. The Hibachi restaurant was the only one I liked. Every thing else sucked bad.
Stayed 4 nights in Aug 2025

8/10 Good

Angel Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pase una mala experiencia el primer dia donde entraron a la habitacion 2 familias diferentes pero los de recepción trabajaron muy rapido y eficiente, lo unico que no me agrado es la calor en los restaurantes ningun aire funciona y eso si que no lo dejo pasar.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jocelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff here. I loved that there was many options and also that even though the hotel was not HUGE, it was walkable and you weren’t dying with every step in the heat. My family loved the slides and pools. We also loved the buffet options and the coffe shop which was always open. Loved the flexibility!!!! Would most definitely return!
Stayed 7 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
Stayed 10 nights in Aug 2025

8/10 Good

Flynn

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
On our last night at the property the water pressure was gone. The entire building i was in had no water
Stayed 4 nights in Aug 2025

10/10 Excellent

Xochitl Torres

Stayed 5 nights in Aug 2025

6/10 Okay

David

Travelled with family, Travelled with group
Liked: Cleanliness
We had a suite, front room ac was not working. Told the front desk twice during our 5 day stay and was never fixed. We had friends in another building and their ac didn’t work at all, had to switch rooms the second night. One night we went to shower and after about 3 minutes there was literally no water pressure hot/cold so I went to call the front desk and the phone didn’t work. Tried to call via cell phone and when I pressed 1 for English, it hung up…. Had to walk all the way to building 1 to the front desk. Ate at Kyoto and I asked the waiter to go ahead and take everyone else’s order (party of 8), he insisted on taking my order first so he just stood and waited. I rushed to pick something as to not hold everyone up, he took the order standing next to me the whole time which caused him to get orders at the other end wrong…. At the kids table, they waited and waited then never got their drinks…. With all that, I’m not holding against them the fact that the beach was unusable with the amount of seaweed on the shore which I choke up as an act of nature… they had a crew and a bulldozer to clear the seaweed. There were moments that the air wreaked of sewage but I don’t know if it was a plumbing issue or from stirring up the seaweed. My honest star rating for this place would be 3 1/2- 4 stars at best only because of the friendly staff.
Stayed 5 nights in Aug 2025

4/10 Poor

Luvisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The worst part id resort has no proper Air conditioning , -not in lunch buffet, no any restaurants, Lobby and only AC was working that was your room and I think there intention also to let you stay in rooms, that don't come outside for food and drinks, Where they are saving.
Stayed 3 nights in Aug 2025

6/10 Okay

Devin

Travelled with partner
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
Stayed 7 nights in Aug 2025

8/10 Good

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The food could have more choices The theaters needs to be fixed
Stayed 5 nights in Aug 2025

6/10 Okay

Feng, Brooklyn

Travelled with family
Disliked: Property conditions & facilities
I do no like this property much, due to the fact it is limited on food options, entertainment, and service is not up to par. Overall, I would not recommend this property.
Stayed 5 nights in Aug 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Manuel J

Stayed 6 nights in Aug 2025

6/10 Okay

Nikiesha

Travelled with family and small children, Travelled with group
Liked: Cleanliness
The facilities were clean and you can see that staff took very good care of the property. However, the beach was dirty lots and lots of seaweed you can tell that they were trying to clean it up, but it just kept on coming. Our room was beautiful but towels were dingy, you had to literally beg door wash cloths and floor mats. Staff had a that were dingy and looked dirty. Our room door didn’t lock we put in a ticket and they didn’t come to fix it until the day before we left, which was pointless since we were there for 10 days. The entertainment staff were great but the bartenders were horrible by the pool, they often ignored non Spanish speaking patrons and kids. The staff in the lobby and at the coffee so we’re kind. Spoken to other visitors who came when they were open and some of the deterioration. We would not go back but my kids had a good time.
Stayed 9 nights in Aug 2025

4/10 Poor

Osvaldo Matos

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
El trato de los supervisores hacia los empleados. Show de Michael Jackson muy malo
Stayed 4 nights in Aug 2025

10/10 Excellent

Rosangela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay
Stayed 7 nights in Aug 2025

2/10 Terrible

Elijah David, Staten Island

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
Stayed 6 nights in Aug 2025

10/10 Excellent

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place
Stayed 4 nights in Aug 2025

4/10 Poor

Zujarmy

Travelled with group
Liked: Cleanliness, staff & service, amenities
No good food No good air condition
Stayed 4 nights in Aug 2025

10/10 Excellent

Rovin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation.
Stayed 6 nights in Aug 2025