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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

Exterior
Property video
Premium bedding, down duvets, minibar, in-room safe
2 outdoor pools
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, El Meco Archaeological Site
    ‪3 min drive‬
  • Place, Mujeres Beach
    ‪5 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay films, smart speakers

Ultra Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness centre.
Spa Imagine has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
During your stay at Hotel Mousai Cancun Adults Only - All Inclusive, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking
  • Enjoy Italian cuisine at NOI Ristorante Italiano, one of the property's 12 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with Ayurvedic treatments, deep-tissue massages or manicures and pedicures at Spa Imagine
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • 7 minutes by car from Ultramar Ferry Puerto Juárez and 10 minutes from Cancun Mall
  • Airport drop-off shuttle service available for a fee
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A rooftop terrace, spa services, and gift shops/newsstands are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available.

This 5-star Punta Sam property is smoke free.

NOI Ristorante Italiano – This fine-dining restaurant specialises in Italian cuisine and serves breakfast and dinner. Reservations are required.
The Rooftop – Overlooking the ocean, this restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Blanca Blue – Overlooking the pool, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Bocados Steak House – This poolside steakhouse specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Hiroshi – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
24-hour room service
Meals and beverages at companion properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Mousai Cancun Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 102 out of 114 reviews
Rating 8 - Good. 5 out of 114 reviews
Rating 6 - Okay. 1 out of 114 reviews
Rating 4 - Poor. 5 out of 114 reviews
Rating 2 - Terrible. 1 out of 114 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Helen, White Marsh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Loralisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, the hotel was new, clean and beautiful. Food was very good (except desserts which were just ok). Loved the pool. The adults only vibe was very relaxing!
Stayed 7 nights in Jan 2026

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing food, relaxing place
Stayed 4 nights in Feb 2026

10/10 Excellent

Gregory Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Mousai has the feeling of a boutique hotel with an adults only all inclusive flair. The hotel is beautiful with great amenities. Very quite but you have the pulse of La Blanca next door if you want nightlife. Staff was truly amazing. Jose, Rubi, Heriberto and Alex the chef at Noi went above and beyond. Hugo and Gerardo at the bar wowed us everyday with cocktail marvels. Rubi our butler was amazing and went above and beyond by finding my wifes lost cell phone (twice). Do yourself a favour and stay at this hidden gem - you wont regret it!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Yasmeen Chan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent and super efficient. Our butler Rubisel was very attentive, friendly and professional. He really went above and beyond to help us. My husband wanted a gin bottle but since the room does not have a bottle of gin, Rubisel got us a glass of gin from the bar and delivered it to our room personally. Restaurants also have very good food. Our favorite is Dao and our waiter was great at his job recommended excellent drinks that catered to our tastes. Food at Dao was so good! Breakfast at Noi was also excellent. Our room was beautiful and large. Corner suite balcony is the best.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was immaculate with a hot tub on our massive deck facing the ocean. The staff and amenities were 5 star. We particularly enjoyed Ivan poolside, to help us with our chairs and umbrellas but also whatever else we asked him about he would find the answers. He provided outstanding customer service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had the best trip at Hotel Mousai. The staff was truly exceptional and made our stay unforgettable. Special thank you to Jose and Ismael, our breakfast server, who was always warm, attentive, and welcoming. Heriberto, the breakfast supervisor, ensured everything ran flawlessly each morning. Ivan at the pool provided outstanding service and made our pool days even more enjoyable. A very special shout-out to our butlers, Alexa and Marcos, who went above and beyond to make sure every detail of our stay was perfect. Their attention, kindness, and professionalism truly elevated our experience. The pool views are absolutely stunning, and the food was excellent throughout our stay. Every detail was thoughtfully done, and the overall experience exceeded our expectations. We would absolutely return and highly recommend Hotel Mousai to anyone looking for a luxury getaway.
Stayed 5 nights in Jan 2026

10/10 Excellent

Martin

Stayed 6 nights in Jan 2026

10/10 Excellent

Jeffrey, West Dundee

Stayed 7 nights in Jan 2026

10/10 Excellent

Adrian

Stayed 1 night in Nov 2025

8/10 Good

Yudith

Stayed 3 nights in Dec 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the rooftop pool. Blanca and Santiago always provide great service and the cocktails are wonderful
Stayed 1 night in Dec 2025

10/10 Excellent

Yanzhe

Stayed 5 nights in Nov 2025

10/10 Excellent

Lucas, Minneapolis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, good restaurants, lots of pools and staff was great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Spotless with swift service and correction of any issues. The Butler, Alexa, wonderful, attentive, and communicative. Concierge, Marcia, extremely helpful, thorough, and has the warmest energy. Every on staff that I encountered is great at what they do. The property is gorgeous. The food is delicious.
Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service
I don’t usually take the time to leave feedback about hotels, but this time I genuinely want to share my experience. First, the level of customer service is exceptional — truly unreal how good and attentive the entire staff is. The food was amazing as well. Normally by the end of my trips I’m tired of the food, but this place has such great restaurants that we were delighted every single day. The rooms are impeccably clean and spotless. And with only about 80 rooms, the hotel feels peaceful and quiet — definitely not a place for partying, but the perfect spot if you’re looking to relax. 5 stars to this hotel!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kyung Ah

Stayed 5 nights in Nov 2025

10/10 Excellent

Shanna, Colchester

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had.
Stayed 7 nights in Nov 2025

10/10 Excellent

Bshara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff that went out of their way to help and serve us.
Stayed 3 nights in Nov 2025

10/10 Excellent

Soher

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food
Stayed 3 nights in Nov 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new. The room was wired all over with accommodating features like lighting and ambiance music. You won't find staff anywhere else that will provide this level of service. Marcos and Regina were a cut above. Everyone was friendly and seemed genuinely dedicated to making my stay better and stress-free. The food was so good it made me emotional at times. Cannot say enough good things about this place. 6 stars if i could.
Stayed 4 nights in Oct 2025

10/10 Excellent

Freeman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, good service, quite place
Stayed 4 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular 4 night getaway with my wife. The food, the cocktails, the grounds all 10/10. What separates this property from others is the room was one of the nicest we have ever stayed in and the service was unreal. If total relaxation with great food and drink along with unparalleled service is your thing this is the resort for you. Lastly the rooftop pool is unforgettable, we are recharged and missing our trip already.
Stayed 4 nights in Oct 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must

One of the best hotels we have ever been. Amazing service people food and location
Stayed 6 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 5 nights in Sep 2025