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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

Exterior
Premium bedding, down duvets, minibar, in-room safe
View from property
Couples treatment room(s), sauna, hot tub, steam room, body treatments
2 outdoor pools

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Gym
  • Spa

Explore the area

View in a map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪48 min drive‬
  • Place, North Beach
    ‪49 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪70 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay films, smart speakers

Ultra Two Bedroom Master Suite

  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only property with 12 restaurants and 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness centre.
Spa Imagine has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
During your stay at Hotel Mousai Cancun Adults Only - All Inclusive, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking
  • Enjoy Italian cuisine at NOI Ristorante Italiano, one of the property's 12 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with hydrotherapy, hot stone massages or Ayurvedic treatments at Spa Imagine
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • 7 minutes by car from Ultramar Ferry Puerto Juárez and 10 minutes from Cancun Mall
  • Airport drop-off shuttle service available for a fee
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A rooftop terrace, spa services, and gift shops/newsstands are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available.

This 5-star Punta Sam property is smoke free.

NOI Ristorante Italiano – This fine-dining restaurant specialises in Italian cuisine and serves breakfast and dinner. Reservations are required.
The Rooftop – Overlooking the ocean, this restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Blanca Blue – Overlooking the pool, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Bocados Steak House – This poolside steakhouse specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Hiroshi – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
24-hour room service
Meals and beverages at companion properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Mousai Cancun Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 77 reviews
Rating 8 - Good. 2 out of 77 reviews
Rating 6 - Okay. 1 out of 77 reviews
Rating 4 - Poor. 5 out of 77 reviews
Rating 2 - Terrible. 1 out of 77 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carman Suet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Highly recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jacob

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Concierge service was not good, nobody answered my calls or returned calls when I made calls down to the front, I requested different bar and snack make up and this was never completed - everytime I asked concierge for something it was another departments responsibility, for as much money as I paid I was expecting better service. room service was horrible the food was so bad, building is beautiful
Stayed 4 nights in Jul 2025

4/10 Poor

Zachary

Stayed 4 nights in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect scape hotel - other than the seaweed

Hotel Mousai has amazing service (truly over the top) and the property and views are beautiful. Restaurant NOI is excellent - breakfast & dinner. Some of the others are a bit crowded and not as special, though very satisfactory. Pool areas are exquisite. Spa is fantastic. Only downside of this incredible resort is lots (!) of seaweed on the natural beach, which makes swimming/snorkeling in front of the hotel a “no go”. Regardless, it’s one of the finest hotels I’ve ever stayed at, and guests are treated with sincere care.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sepideh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheyla, Miami

Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Reem

Liked: Cleanliness, property conditions & facilities
I
Stayed 2 nights in May 2025

10/10 Excellent

Christiam

Stayed 4 nights in May 2025

10/10 Excellent

Gonxhe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and facilities
Stayed 3 nights in May 2025

10/10 Excellent

yalew

Stayed 2 nights in May 2025

10/10 Excellent

Diane, Paramus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now.
Stayed 5 nights in Apr 2025

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Shuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Stayed 2 nights in May 2025

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL EXPERIENCE

I canceled my booking and moved to another nearby hotel . It was awful experience and hotel was nothing like in photos
Stayed 2 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many sub charge
Stayed 4 nights in Apr 2025

10/10 Excellent

Broadus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

AKASHDEEP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Brooks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attentive and friendly staff. Food was great. Very relaxing experience.
Stayed 6 nights in Mar 2025