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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
VIP Access

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Relax on the beach with ocean views, sun loungers, and comfortable cushions.
Enjoy ocean views from the large window, with a comfortable seating area and decorative hammock.
Relax by the infinity pool overlooking the turquoise waters and pristine beach.
Welcome to our reception area, featuring a curved floor, geometric tile walls, and a striking metal sculpture.
Relax in this stylish room with a large bed, seating area, and ocean views from the balcony.

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Gym
  • Spa

Explore the area

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Punta Sam Beach
    ‪14 min walk‬
  • North Beach
    ‪46 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Corner Suite Ocean Front

View from room

Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

1 bedroom, premium bedding, down duvets, minibar

Ultra Suite 1 King Bed Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, down duvets, minibar

Two Bedroom Master Suite

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down duvets, minibar

Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

1 bedroom, premium bedding, down duvets, minibar

Ultra Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | 1 bedroom, premium bedding, down duvets, minibar

Ultra Two Bedroom Master Suite

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down duvets, minibar

Ultra Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • 88.0 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only beachfront hotel with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
During your stay at Hotel Mousai Cancun Adults Only - All Inclusive, you'll be within walking distance of Punta Sam Ferry Terminal. Free WiFi in public areas, 2 outdoor pools and 2 restaurants are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy Italian cuisine at NOI Ristorante Italiano, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, hydrotherapy or massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • 7 minutes by car from Ultramar Ferry Puerto Juárez and 10 minutes from Cancun Mall
  • Airport drop-off shuttle service available for a fee
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, gift shops/newsstands, and concierge services are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This 5-star Punta Sam hotel is smoke free.

NOI Ristorante Italiano – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
The Rooftop – This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
24-hour room service
Meals and beverages at companion properties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Mousai Cancun Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 58 out of 66 reviews
Rating 8 - Good. 1 out of 66 reviews
Rating 6 - Okay. 1 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Broadus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

AKASHDEEP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Brooks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attentive and friendly staff. Food was great. Very relaxing experience.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic amenities. Coming again
Stayed 3 nights in Mar 2025

4/10 Poor

GILAN MORENA

Liked: Property conditions & facilities
Disliked: Staff & service
Been to several all-inclusives and expected a lot
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Mar 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent vacation at Hotel Mosai. The staff go above and beyond! The property is so clean because there is constantly someone cleaning somewhere. The food is the best food I've had at an all-inclusive, and we only ate at the Hotel Mosai for 3 days. The one negative was the overwhelming pitch to attend a session to hear about their "other hotels," aka timeshare. I do not appreciate when I clearly decline and the pressure keeps coming. Even with that, the hotel is 5-star. The rooftop pool is sooo cool! The pool staff and the staff at Noi cannot be praised enough. The view from our room's balcony where we watched the sunrise was fantastic!
Stayed 4 nights in Mar 2025

4/10 Poor

Patricia

Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for 20th anniversary

This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy

Stayed 7 nights in Feb 2025

10/10 Excellent

Ruzanna

Stayed 7 nights in Feb 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Heated pool food service!
Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and property was clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Wonderful property. All around 5 star experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karoli, Tallinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025

8/10 Good

Robert P, WATERLOO

Stayed 7 nights in Dec 2024

10/10 Excellent

Herbert Manfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon.
Stayed 3 nights in Nov 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

jose manuel

The best hotel in Cancun!

It truly is the best hotel in Cancun the best service. The best food in the rooms are brand new and five diamond luxury. We stayed for our honeymoon and everything was the highest quality we’ve ever experienced in our lives. I would highly recommend it for anybody is the best hotel on the beach anywhere in Mexico.
Stayed 4 nights in Oct 2024

10/10 Excellent

Fadi, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Oct 2024