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Hotel Charles-Alexandre - Par Aneyro

3.0 star property

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Front of property
Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets
Superior Room | Soundproofing, iron/ironing board, free WiFi, bed sheets
Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
91 Grande Allée Est, Québec City, QC, G1R 2H5
  • Place, Grande Allée
    ‪1 min walk‬
  • Place, Plains of Abraham
    ‪7 min walk‬
  • Place, Quebec City Convention Center
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Classic Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Classic Room

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Room

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room, 2 Queen Beds

8.6 out of 10
Excellent
(15 reviews)
  • 220 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Comfort Triple Room

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About this property

Hotel Charles-Alexandre - Par Aneyro

Hotel in Québec City, near Château Frontenac
Along with self parking, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a garden are on-site. Housekeeping is available on request.
Hotel Charles-Alexandre - Par Aneyro offers 23 accommodations with espresso makers and a hairdryer. Flat-screen televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Charles-Alexandre - Par Aneyro. During your stay, you're just a quick walk from Grande Allée. You'll find features such as free WiFi in public areas and self-parking (surcharge).
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a car charging station and a fireplace at reception
  • 13 minutes by foot from Quebec City Convention Center and a 3-minute drive from Quebec City Town Hall
  • Pets welcome for a fee (restrictions apply)
Hotel Charles-Alexandre - Par Aneyro offers its guests ski storage, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Charles-Alexandre - Par Aneyro also features a picnic area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Québec City hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (CAD 28.74 per night)
  • Limited on-site self parking

Things to do

  • Ski storage

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Virtual front desk

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: CAD 28.74 per accommodation, per stay
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 10 and younger are not allowed at this property. All guests older than 10 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

This property's listed Breakage deposit is refundable via credit card within 1 day after check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CAD 28.74 per night
  • Pet fee: CAD 28.74 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number 093155, 2026-11-30
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 10 years old and younger aren't allowed at this property.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Charles Alexandre
Relais Charles Alexandre
Relais Charles Alexandre Hotel
Relais Charles Alexandre Hotel Quebec
Relais Charles Alexandre Quebec
Relais Charles-Alexandre Hotel Quebec City
Relais Charles-Alexandre Quebec/Quebec City
Relais Charles Alexandre Hotel
Relais Charles Alexandre Québec City
Relais Charles Alexandre Hotel Québec City

Hotel Charles-Alexandre - Par Aneyro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 483 reviews
Rating 8 - Good. 173 out of 483 reviews
Rating 6 - Okay. 42 out of 483 reviews
Rating 4 - Poor. 19 out of 483 reviews
Rating 2 - Terrible. 11 out of 483 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lino

Travelled with partner
Liked: Staff & service, amenities
Good location would like a bit more human connection. But that’s just me.
Stayed 1 night in Sep 2025

8/10 Good

Rosamaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. No staff at reception but available virtually. Any questions we had was answered promptly by staff either virtually or by text.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lenard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be better arranged to many possibilities to be blocked in
Stayed 4 nights in Sep 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for exploring QC. Plains de Abraham near us. Lots of restaurants and close to old town. Nice to have free parking. No staff on site but very quick response to we need more towels and shampoo conditioner when we texted. In advance i got lots of tourist info from very helpful person at online reception.
Stayed 5 nights in Jul 2025

8/10 Good

Dhimal

Liked: Staff & service, amenities, property conditions & facilities
Initially the room I was booked into wasn't prepped/clean for my stay. I called management and they immediately organised a new clean/ready room for me. Facilities were good but needs a little updating in my opinion, for example the bathroom smelled damp, which is a shame because the lobby was clean and smelled nice. Location of hotel is ideal for a short walk into old quebec.
Stayed 2 nights in Sep 2025

10/10 Excellent

AVANTI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing.We had a memorable stay here and did not have any issues, the check in and check out process was easy and customer Service was awesome.I had never felt so sad leaving a hotel as it takes you back in time.Beds were comfy, neat,all toileteries were provided.Will definitely stay here next time i am in quebec city.
Stayed 1 night in Sep 2025

4/10 Poor

Bridgette

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I felt unsafe during my stay. A window to my room accessible via the fire escape was secured with only an old-fashioned latch and no proper lock. When I raised this with staff my concerns were dismissed with excuses and contradictory and misleading explanations. A receptionist even laughed at me when I called. No secure alternative, temporary fix, or refund was offered. As a woman, having my personal safety concerns mocked and brushed aside was unacceptable. I think it’s a pretty basic expectation to have proper locks on all entryways to a hotel room. To date, management has not contacted me even though I was advised someone would follow up.
Stayed 1 night in Sep 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Stayed 3 nights in Sep 2025

10/10 Excellent

Camelia

Stayed 1 night in Aug 2025

4/10 Poor

Shua

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not maintained. Tons of dust under the bed, light bulb burnt out, towel rack fell off the wall, no water pressure, shower water took 5 min to heat up, door lock and unlock was finicky, air conditioner sounds like the Industrial Revolution going on.
Stayed 1 night in Aug 2025

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
There is no staff on site and only virtual front desk. The staff was very quick to answer the phone and available by text. This is an older building so the layout of the rooms are unique but perfect for simply a place to stay. About a ~25 min walk to vieux Québec and Chemin Cartier is one block away.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert, Burlington

Liked: Cleanliness, staff & service
Communication was excellent, virtual check-in
Stayed 1 night in Aug 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Amenities
The room was small. Bathroom was great. Stairs were narrow, steep and plentiful. The room had a smoking odour of years gone by. They tried to remedy it with deodorizing spray but it did not work. I didn’t see one employee but all of my requests I texted were acted upon. Extra towels etc.
Stayed 2 nights in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Sylvie, Repentigny

Liked: Cleanliness, amenities, property conditions & facilities
Notre stationnement était occupé à l’arrivée.
Stayed 1 night in Aug 2025

10/10 Excellent

Chris, North Gower

Stayed 1 night in Aug 2025

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week end get away in old Québec City

Nice small hotel, ideally located to walk everywhere in old Québec City. The room set up was perfect as we travelled with our dog, though a little small and missing desk to store our cloths. The bed was very comfortable, the room was nicely decorated… overall, excellent for our little get away with our dog!
Stayed 2 nights in Aug 2025

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Aug 2025

8/10 Good

Gary, Deux Montagnes

Liked: Cleanliness, property conditions & facilities
Close to events
Stayed 1 night in Jul 2025

2/10 Terrible

Joanne

Disliked: Staff & service, property conditions & facilities
There was no staff to assist us. My reservation did not originally show that this was a virtual hotel and that you better be very tech savvy. Would never recommend nor stay there again. The towels are not great and the paper products are terrible. Not much good to say about the place.
Stayed 2 nights in Aug 2025

4/10 Poor

Julie

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was well located however the stairs to access the room were extremely dangerous. Also the digital keys was inconvenient especially when yiu have lots of luggage to carry. The staff was helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, walkable
Stayed 1 night in Aug 2025

8/10 Good

Apameh

Stayed 2 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 3 nights in Aug 2025