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Hotel Charles-Alexandre

3.0 star property

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Photo gallery for Hotel Charles-Alexandre

Front of property
Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets
Superior Room | Soundproofing, iron/ironing board, free WiFi, bed sheets
Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
91 Grande Allée Est, Québec City, QC, G1R 2H5
  • Grande Allée
    ‪1 min walk‬
  • Quebec City Convention Center
    ‪12 min walk‬
  • Château Frontenac
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Room

Superior Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room, 2 Queen Beds

8.6 out of 10
Excellent
(12 reviews)
  • 220 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Classic Room

8.0 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Comfort Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About this property

Hotel Charles-Alexandre

Hotel in Québec City, steps from Grande Allée
Along with self parking, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a garden are on-site. Housekeeping is available on request.
Hotel Charles-Alexandre offers 23 accommodations with espresso makers and a hairdryer. Flat-screen televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Charles-Alexandre. During your stay, you're just a quick walk from Grande Allée. You'll find features such as free WiFi in public areas and self-parking (surcharge).
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a car charging station and a fireplace at reception
  • Steps from Grande Allée and 8 minutes on foot from Plains of Abraham
  • Pets welcome for a fee (restrictions apply)
Hotel Charles-Alexandre offers its guests ski storage, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Charles-Alexandre also features a picnic area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Québec City hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (CAD 28.74 per night)
  • Limited on-site parking

Things to do

  • Ski storage

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

  • Pets: CAD 28.74 per accommodation, per stay
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 10 and younger are not allowed at this property. All guests older than 10 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

This property's listed Breakage deposit is refundable via credit card within 1 day after check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CAD 28.74 per night
  • Pet fee: CAD 28.74 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number 093155, 2025-11-30
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 10 years old and younger aren't allowed at this property.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Charles Alexandre
Relais Charles Alexandre
Relais Charles Alexandre Hotel
Relais Charles Alexandre Hotel Quebec
Relais Charles Alexandre Quebec
Relais Charles-Alexandre Hotel Quebec City
Relais Charles-Alexandre Quebec/Quebec City
Relais Charles Alexandre Hotel
Relais Charles Alexandre Québec City
Relais Charles Alexandre Hotel Québec City

Reviews

Hotel Charles-Alexandre Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 209 out of 415 reviews
Rating 8 - Good. 154 out of 415 reviews
Rating 6 - Okay. 31 out of 415 reviews
Rating 4 - Poor. 13 out of 415 reviews
Rating 2 - Terrible. 8 out of 415 reviews

Reviews

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean , walkable , easy access at checkin , close to everything
Stayed 1 night in May 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. clean bathroom. only issue is there’s beeping sound we don’t know where it’s coming from
Stayed 1 night in Jun 2025

10/10 Excellent

Behrouz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was cozy and clean
Stayed 3 nights in Jun 2025

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There are new owners, new processes & plenty of chaos & confusion about reservations, check in, securing your keys, obtaining breakfast vouchers. Even getting basic towels in your room is a monumental task. I have been a customer for more than 20 years. This time I hosted international guests after bragging about this property. How embarrassing & disappointing. When I asked to speak with the new owners to share my feedback privately, it was a request ignored. Not going back!
Stayed 3 nights in May 2025

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was there for a girls trip, parking is limited, room was clean, were left with less than half a roll of toilet paper and promised another roll would be delivered the next day, it never arrived we ended up using kleenex. The mobile key can't be shared with others in the room and expired 3 hours prior to scheduled check-out. There are no instructions for the coffee machine. The doorstop in the room is a danger, my friend stubbed it and cut her foot, another solution should be used.
Stayed 2 nights in May 2025

10/10 Excellent

Jeremy

Stayed 1 night in May 2025

10/10 Excellent

Thomas

Stayed 2 nights in May 2025

8/10 Good

Gayle, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Nova Mariam

Stayed 1 night in May 2025

10/10 Excellent

Siva Keerthi

Liked: Cleanliness, staff & service, property conditions & facilities
That’s an excellent quality stay for us at such a reasonable price.
Stayed 1 night in May 2025

8/10 Good

Drew Ernestine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities
For the short time I was there, pretty awesome place, I could've ventured further going down the road,lots to see A+...
Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Olina

Travelled with family, Travelled with group
Disliked: Staff & service
No one at the reception, it is difficult to get help. Also the stairs smelled of bug spray, which was too intense. We had to wait a lot to get the keys, and then code didn't work timely.Location is good otherwise. And room itself was clean.But a hotel needs a good reception.
Stayed 2 nights in Apr 2025

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Vanburen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Ok,but not more

It was a cosy hotel with charming details. No one at the reception, though, and no breakfast although the hotel came up as an alternative when I searched "bed and breakfast".
Stayed 1 night in Apr 2025

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No late reception service, but clear and easy instructions to access the premises.
Stayed 1 night in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Lovely hotel in a central location. The place could use some softer pillows and do beware the 2nd floor staircase if you have mobility issues.
Stayed 2 nights in Mar 2025

6/10 Okay

Gordana

Stayed 2 nights in Mar 2025

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is immaculate and the neighborhood magical!
Stayed 2 nights in Feb 2025

10/10 Excellent

Louis-François

Stayed 1 night in Feb 2025