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Hotel Colonial San Agustin

3.0 star property

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Photo gallery for Hotel Colonial San Agustin

Breakfast, lunch, dinner served; garden views
Aerial view
Interior detail
Interior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
Calle Flores N°5-28, Corner of Chile, Quito, 170130
  • Place, Independence Square
    ‪2 min walk‬
  • Place, Catedral Metropolitana de Quito
    ‪3 min walk‬
  • Place, Church of the Society of Jesus
    ‪5 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪37 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • City view
  • Sleeps 5
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Colonial San Agustin

Colonial hotel with 24-hour business centre and spa services
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area.
Hotel Colonial San Agustin offers 18 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Colonial San Agustin, you're just a quick walk from San Agustin Museum. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at Cafe Colonial San Agustin, a café with garden views
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from San Agustin Museum and Church of San Agustin
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. Spa services, a library, and multilingual staff are also featured at the business-friendly Hotel Colonial San Agustin. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Quito hotel is smoke free.

Cafe Colonial San Agustin – Overlooking the garden, this café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 7:00 AM to 7:00 PM (USD 21 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Colonial San Agustin

Things to do

  • Library
  • TV in common areas
  • Video library

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 21 per day (299 ft away; open 7:00 AM to 7:00 PM)
  • Pet fee: USD 15 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Colonial San Agustin offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Colonial San Agustin Quito
Colonial San Agustin Quito
Colonial San Agustin
Colonial San Agustin Quito
Hotel Colonial San Agustin Hotel
Hotel Colonial San Agustin Quito
Hotel Colonial San Agustin Hotel Quito

Hotel Colonial San Agustin Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 141 reviews
Rating 8 - Good. 43 out of 141 reviews
Rating 6 - Okay. 13 out of 141 reviews
Rating 4 - Poor. 3 out of 141 reviews
Rating 2 - Terrible. 5 out of 141 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Daria

full staff, clean rooms and comfortable bed. Their purple theme is on point and cute converted home. They offer airport pick up and tours. I had great success with airport transportation and late hours. Book this hotel if you want to stay walking distance to old tour attractions.
Stayed 1 night in Jun 2025

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Colin

Stayed 3 nights in Feb 2025

8/10 Good

Maxime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

BENJAMIN

Stayed 3 nights in Jul 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and accommodating staff

Staff was very friendly and accommodating. Special mention and thanks to Ernesto. Location couldn't be better: a few steps to the historic center. One suggestion I have is to have more variety in the continental breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Stayed 6 nights in Jul 2023

8/10 Good

amor aida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were placed on the last floor and it was hard for me, being a senior to be walking up and down a flight of stairs. I was short of breath due to altitude issues and on top of that , the constant going up and down made it worse. The staff were a sweetheart though, very helpful and attentive to our needs.
Stayed 2 nights in Jul 2023

8/10 Good

Kitty

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and great staff

Great property with very friendly staff. The area gets a little weird at night so it can get a little hard to get around. Rooms and bathroom are small but clean and comfortable.
Stayed 3 nights in May 2023

10/10 Excellent

Tia, Mableton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was really awesome. It seemed like he ran the whole place all by himself. He was always busy but always remained in a pleasant humble mood. If I returned to Quito, I would stay at this hotel again. It was also in a great location, close to all the historical sites to check off my bucket list. Thank you so much! Tia
Stayed 4 nights in Apr 2023

8/10 Good

Jenny, Fairview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. I had booked one room and ended up needing 2 additional rooms. The staff accommodated me immediately. The parking was available about two blocks away at certain hours and it is very difficult to double park around the hotel. Uber is highly suggested.
Stayed 2 nights in Apr 2023

10/10 Excellent

MERCEDES

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great hotel with character. Clean, safe and friendly staff.
Stayed 5 nights in Mar 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Christopher Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A complete and utter disaster. This "hotel" is not a hotel. It is essentially a hostel. The pictures are fake. There is no staff onsite which means to get in AND OUT of the hotel, they have to unlock a door. So, expect to be literally trapped inside and unable to leave until the staff shows up. There is a significant fire danger. They do not clean the rooms and only provide one towel during the entire stay (which does not get cleaned). There is not free breakfast as advertised. Further, there is a motion sensor bell which rings all the time so don't expect much sleep. Even though it's $50 a night, you could spend just a little bit more and actually feel safe.
Stayed 3 nights in Feb 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint Hotel.

Quaint hotel in a great location! Staff were very helpful.
Stayed 2 nights in Jan 2023

8/10 Good

Seetharaman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the historic sector of Quito. Climbing the stairs to our room on the third floor made me a little out of breath.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with our host! He provided us with the best possible experience!
Stayed 1 night in Oct 2022

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, lovely rooms in the heart of old town
Stayed 1 night in Jul 2022

8/10 Good

Ann, Wellsville

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe, clean, and quiet except in the rooms on the street side of the building. Staff was helpful. Coffee was bad.
Stayed 3 nights in Jul 2022

10/10 Excellent

Michael

Liked: Property conditions & facilities, room comfort
Adorable surprise in the historic center of Quito.
Stayed 1 night in Jul 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel & amazing workers

Our family if 6 stayed here. Everyone loved this hotel. Breakfast was awesome! The people working were so kind. We are a bit weak in Spanish and they were very patient with us. Very close to old town square. This place felt very safe even though we we’re staying in Quito during the protests.
Stayed 2 nights in Jun 2022

2/10 Terrible

Allen

Stayed 4 nights in Apr 2022