2/10 Terrible
Janice
Travelled with family, Business traveller
26 Apr 2025
Restaurant and pool have been under renovation for some time. The continental breakfast provided was frozen. Our 1st room the toilet was plugged waited for about 2 hrs. Was handed 2 different plungers in that time to look after a toilet that was already plugged when we checked in. Finally sent another cleaning person who glushed the toilet in already full toilet of water so it overflowed. She used the towels to mop up the water (disgusting). On top of that these were towels we had to request as there was 1 towel in the room for 3 of us to use. We were finally given another room. The new room we had to request more towels as only 1 towel in the room no face cloths hand towels. The newly brought stuff a face cloth still had a foundation stain on it. The sheeting had stains on them towels had stains on them. Saturday and Sunday no one came to clean the rooms our room cards kept being deactivated. Garbage and towel replacement never done. We had to ask for toilet paper. The room phone did not work. Overall this was a horrible hotel to stay at. DO NOT STAY HERE pay the extra hundred to stay elsewhere. I DO NOT RECOMMEND THIS HOTEL!!!! P.S. apparently we are not to flush toilet paper down the toilet as per the cleaning person said meanwhile the toilet was already plugged before we got to room & reason why our room keys kept being deactivated was because we had them near our cellphones
Janice
Stayed 3 nights in Apr 2025