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Aloft Richmond West Short Pump

3.0 star property

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Photo gallery for Aloft Richmond West Short Pump

Exterior
Reception
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Pub
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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Bar (on property)
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The price is €131
includes taxes & fees
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About this property

Aloft Richmond West Short Pump

Hotel with free parking, near Short Pump Town Center
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with a safe and free newspapers. 42-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Aloft Richmond West Short Pump. During your stay, you'll be within walking distance of Short Pump Town Center. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Short Pump Town Center and 11 minutes from University of Richmond
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 564 square feet (52 square metres) and includes conference space. A health club, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Aloft Richmond West Short Pump. Limited free parking is available on a first-come, first-served basis.

This 3-star Richmond hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 4:00 AM to 1:00 PM.
Refuel by Aloft – This café serves breakfast, lunch and dinner.
W xyz bar – On-site pub.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Bar/lounge
  • Restaurant
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1002 reviews
Rating 8 - Good. 264 out of 1002 reviews
Rating 6 - Okay. 122 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Stayed 1 night in Oct 2025

6/10 Okay

Alexander

Stayed 1 night in Oct 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Great staff.
Stayed 2 nights in Oct 2025

8/10 Good

Christopher

Stayed 2 nights in Oct 2025

10/10 Excellent

don

Stayed 1 night in Oct 2025

10/10 Excellent

Rasheed

Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.
Stayed 1 night in Oct 2025

6/10 Okay

Beth

Liked: Cleanliness
I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Oleksandr, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the noise in the hallway, my stay was great. The checkin went smoothly, the staff is nice, and the location is amazing.
Stayed 1 night in Sep 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shares areas were not clean.. especially the fitness center and the stairway entrance No water in fitness center
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Stayed 1 night in Sep 2025

10/10 Excellent

gershom

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jodi

Stayed 2 nights in Sep 2025

4/10 Poor

Dan

Stayed 1 night in Sep 2025

10/10 Excellent

Will

Stayed 1 night in Sep 2025

6/10 Okay

Chance

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

don

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place is wonderful can’t wait to stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Melvin

Stayed 1 night in Aug 2025

8/10 Good

monica

Travelled with family
Liked: Cleanliness
Check in area not in a good location of lobby. It was “Salsa dance” night and the reception person couldn’t hear me, wasn’t attentive and was singing along with music. Didn’t offer any additional info on Hotel details for example about WiFi, parking etc.
Stayed 1 night in Aug 2025

10/10 Excellent

ADARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!!!!!! Very pleased
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2025

6/10 Okay

Deonte

Travelled with family
Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Deyanira

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

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