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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property

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Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Gazebo
Full-sized fridge, microwave, stovetop, dishwasher
Exterior
1 bedroom, desk, laptop workspace, blackout curtains
Full-sized fridge, microwave, stovetop, dishwasher

Popular amenities

  • Kitchen
  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪2 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (Mobility Tub)

  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Kitchen

8.4 out of 10
Very good
(13 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(46 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen (Bed Type Assigned at Check-In)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, Kitchen (Bed Type Assigned at Check-In)

9.8 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Hotel with free parking, near Short Pump Town Center
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk. Weekly housekeeping is available.
Candlewood Suites Glen Allen-Short Pump by IHG offers 122 accommodations with coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Glen Allen-Short Pump by IHG. During your stay, you'll be within walking distance of Short Pump Town Center. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Short Pump Town Center and 11 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. There's an onsite 24-hour business centre. A 24-hour fitness centre, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Glen Allen-Short Pump by IHG. Free self parking is available.

This Glen Allen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Weight limit: 80 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 691 reviews
Rating 8 - Good. 161 out of 691 reviews
Rating 6 - Okay. 61 out of 691 reviews
Rating 4 - Poor. 27 out of 691 reviews
Rating 2 - Terrible. 19 out of 691 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nancy, Fort Salonga

Stayed 1 night in Apr 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My pet peeve with hotels is the room darkness level when the lights are out. This is the first hotel in over 2 years I've stayed in, regardless of price or location (city, rural), that the curtains and the room door were designed to provide sufficient coverage from security lighting outside and in the hallway, so I could sleep.
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean and spacious…had to extend stay for one more night and they were very accommodating
Stayed 2 nights in Apr 2025

10/10 Excellent

James, Salem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared that the room, which I had requested as non-smoking, had a smoker in it previously. The staff had clearly done what it could, but it was very noticeable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Very clean
Stayed 2 nights in Apr 2025

8/10 Good

EILEEN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Denese

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff is super nice and helpful. You will not get any housekeeping unless you’re there for an extended stay. We had no issue getting towels from the front desk but it would have been nice to have our room cleaned during our stay. This hotel is just average. No frills. Nothing special. A place to stay in the area that’s on the cheaper side. The location is great though which is why I chose to stay at this property. I would stay again for a 1 or 2 night stay.
Stayed 2 nights in Apr 2025

4/10 Poor

Wanda

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant smell

As soon as I open the door to my room, a very unpleasant smell hit me in the face. Instant turn off. Could not tell exactly what the smell was. It was not food related. Not sure if it had to do with the heat and air unit, but it was not a good experience.
Stayed 1 night in Apr 2025

4/10 Poor

Wayne

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

R

Business traveller
Liked: Staff & service
Has great dining options and shops within walking distance. Refrigerator in room noisy (probably older), wood flooring needed cleaning. Staff was very pleasant.
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, amenities
All good
Stayed 1 night in Mar 2025

8/10 Good

Wagner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Near (walking distance) from everything Grocery stores, shopping, lunch/dinner etc
Stayed 3 nights in Mar 2025

6/10 Okay

Elisa and Rico

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself was outdated, especially compared to the other hotels in the area. I’ve stayed at numerous IHG properties, and this one was unlike the rest. While it met our needs for the few days we were there, I don’t believe we’ll be returning to the location.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandru, Hazleton

Stayed 1 night in Feb 2025

4/10 Poor

Sabrina

Travelled with family
Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness
Good for a few days stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, fight broke out outside of lobby in middle of night. Open marijuana use and smoke in lobby and around common areas. Room was dirty and bugs in bathroom. Was during large soccer tournament so property and area was busy. No refunds and limited other properties available.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

Okay Stay

Our stay was just okay. I would not stay again. Our room was the very first room down the hall from check-in, across from the snack area, and next to the BBQ area, so it was not very quiet. Also, the ice machine and fridge were loud and woke me several times. The fan bathroom sounded broken. The shower area was full of hair. The TV was a bit small for being so far across the room. The room size was nice and the staff was friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark A

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025