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Courtyard by Marriott Richmond Northwest

3.0 star property

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Photo gallery for Courtyard by Marriott Richmond Northwest

Relax in the shaded patio area with comfortable wicker sofas and chairs.
Two reception desks with a television above, surrounded by decorative items and large tiles.
Relax by the pool surrounded by comfortable lounge chairs and a clean, well-maintained area.
Check in and stay productive at our welcoming lobby, featuring comfortable seating and convenient workstations.
Relax in the hotel lobby with comfortable seating, a flat-screen TV, and decorative accents.

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
3950 Westerre Pkwy, Richmond, VA, 23233
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(32 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(14 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Courtyard by Marriott Richmond Northwest

Suburban hotel with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site. Weekly housekeeping is available.
Courtyard by Marriott Richmond Northwest offers 154 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Courtyard by Marriott Richmond Northwest. During your stay, you'll be close to Short Pump Town Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at The Bistro, a bistro that serves American cuisine
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Short Pump Town Center and 12 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Courtyard by Marriott Richmond Northwest offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1927 square feet (179 square metres) and includes conference space. Courtyard by Marriott Richmond Northwest also features a terrace, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.

This 3-star Richmond hotel is smoke free.

The Bistro – This bistro specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 1,927 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 August 2024 to 22 August 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Northwest Hotel Richmond
Courtyard Marriott Northwest Richmond
Courtyard Marriott Richmond Northwest
Courtyard Northwest
Courtyard Northwest Richmond
Courtyard Richmond Marriott
Courtyard Richmond Northwest
Marriott Richmond Northwest
Courtyard Marriott Richmond Northwest Hotel
Richmond Courtyard Marriott
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard by Marriott Richmond Northwest Hotel
Courtyard by Marriott Richmond Northwest Richmond
Courtyard by Marriott Richmond Northwest Hotel Richmond

Courtyard by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 781 reviews
Rating 8 - Good. 218 out of 781 reviews
Rating 6 - Okay. 71 out of 781 reviews
Rating 4 - Poor. 26 out of 781 reviews
Rating 2 - Terrible. 29 out of 781 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with nice staff
Stayed 1 night in Apr 2025

2/10 Terrible

anastasia

Liked: Staff & service
Disliked: Cleanliness
Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.
Stayed 1 night in Apr 2025

10/10 Excellent

Rita

Stayed 7 nights in Apr 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Under remodeling

Under remodeling. Bathroom fan very loud without cover and dropping lint. Sliding door not closing properly and charging me incidental fee of $20 to be investigated
Stayed 1 night in Apr 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The first floor and lobby are under construction. The second floor was completed.
Stayed 2 nights in Apr 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top. We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.
Stayed 2 nights in Apr 2025

8/10 Good

Karen

Stayed 2 nights in Mar 2025

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel was in disrepair awful
Stayed 1 night in Mar 2025

2/10 Terrible

MANISH

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in the hotel for 2 nights and to our surprise the hotel does not offer any room service after first night including no towels change or any other room service. Completely unheard off based on my last 20yrs staying in hotels around the world including US. Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny. There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time. I will definitely not recommend this hotel to anyone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rukmaiah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got there the receptionist was pleasant, nice and she stated that she will put me on 4th floor and if i didnt like it she will chwnge rooms. Got into the room and it was clean,new,smells wonderful . Had enough safe for me and the only thing i didnt like it had no microwave 😕 but over all the room was clean and the lounge,pool ,and the bar was good They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.
Stayed 2 nights in Nov 2024

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. I add on breakest which was very good selection.
Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Bad Coutyard experience

We requested two rooms for our recent stay. We had asked for adjoining rooms. Unfortunately, they couldn't accommodate us, but gave of rooms that were close. The worst part is that they gave us one room that was already occupied. When we finally got everything corrected, we found that one of the rooms had a slow draining sink and the other had a stopped up toilet. It gets better...they didn't have anyone that could come up and fix the toilet. They finally found a plunger, but they handed it to me to have me un-stop the toilet myself, saying they didn't have an engineer to do it.
Stayed 1 night in Oct 2024

6/10 Okay

Terrence

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
It was under renovation
Stayed 1 night in Oct 2024

6/10 Okay

Robin

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.
Stayed 1 night in Oct 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 5 nights in Oct 2024

8/10 Good

Douglas

Travelled with partner
Liked: Staff & service
Everything was fine. Nothing remarkable or bad. An average stay - nothing more, nothing less.
Stayed 2 nights in Sep 2024