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Embassy Suites by Hilton Richmond

3.5 star property

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
49-inch LCD TV with cable channels, TV, iPod dock
Exterior
Lobby
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪3 min drive‬
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2687)
The price is €167
for 1 room
includes taxes & fees
21 Jun - 22 Jun
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
2 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. This accommodation offers separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at Embassy Suites by Hilton Richmond gets good marks from our customers. During your stay, you'll be within walking distance of Bon Secours Heart Institute at Reynolds Crossing. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Enjoy international cuisine while dining at E'terie Bar and Grill
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include 12 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • 6 minutes by car from Lewis Ginter Botanical Garden and 9 minutes from Children's Museum of Richmond
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
E'terie Bar and Grill – This restaurant specialises in international cuisine and only serves dinner. Happy hour is offered.
Atrium – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors App mobile app before check-in.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 461 out of 1002 reviews
Rating 8 - Good. 198 out of 1002 reviews
Rating 6 - Okay. 146 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 96 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Room was too warm and AC was not working for winter. Kids were running all through property unsupervised and hotel didn’t stop it. 2 of the 4 elevators didn’t work. Place wasn’t up to Embassy Suites standards. It’s a dump. When I called the front desk to complain, I was told that these conditions were listed on their website. It was not - she lied. Do not stay here!
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Stayed 1 night in Mar 2025

2/10 Terrible

Willetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No heat in the room until the second day. I was promised blankets thag never came.
Stayed 2 nights in Feb 2025

4/10 Poor

Pablo

Stayed 1 night in Feb 2025

10/10 Excellent

Natarsha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Patrice

Stayed 2 nights in Dec 2024

8/10 Good

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a decent stay our room was nice and spacious but the elevators kept going out and walking the stairs to the 8th floor was a lot.
Stayed 2 nights in Feb 2025

4/10 Poor

Jeremy

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness

Disappointing Experience - Overbooked & Dirty

I booked a King room well in advance, expecting a comfortable stay. However, upon arrival, I was told that the hotel had overbooked and my reserved room was no longer available. Instead of the room I paid for, I was given a double queen. The staff offered little in the way of an apology or compensation, acting as if this was just standard procedure. After a long day of travel, the last thing anyone wants is to deal with unexpected changes—especially when the downgrade wasn’t reflected in the price. To top it off, the room was below average and dirty. The ceiling was chipping and the bathroom was something dated in the late 80’s. If you’re considering this hotel, be aware that your reservation doesn’t seem to guarantee the room you actually book and I’d await renovations before paying the price. Extremely disappointing and will not be returning. The fact that Hilton signs off on this location makes me question my next stay with them.
Stayed 1 night in Feb 2025

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katrina

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated and Everything Broken

Literally everything was broken, the elevators, pool, sauna and heat/ac. My family all stayed here for a baby shower bc we wanted a pool for our nieces and nephews. When we checked in Friday it said it would be ready Saturday. When we came back Saturday there was a sign saying 3 pm Sunday and when we left today the sign was still up. There was a security guard working the evening we were there but instead of stopping the young children who were running around the hallways until 3 am he was focused on making sure you weren’t eating anywhere you weren’t allowed to. We were fine moving out of their restaurant, which was just the atrium, but then we were told to leave the pool area where the waitress told us we could take outside food. I wouldn’t be so bothered if the security guard had not been so focused on us but not the young sports team making noise until 3 am.
Stayed 2 nights in Feb 2025

8/10 Good

Maureen

Travelled with partner
Liked: Staff & service
Room was fine, except the bathroom. All the door and wall hooks fell off; the shower floor didn’t drain for 20 minutes, and the sink didn’t have a stopper. But the breakfasts were abundant and healthy. Staff were all super nice and friendly.
Stayed 2 nights in Feb 2025

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property itself needs to be updated and refreshed. The staff was wonderful and everyone was so friendly from the cleaning staff in the hallways checking in on us to the staff in the breakfast area. We were very pleased with the location and the staff made the stay pleasant.
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
The elevators were not working only 2 sometimes 1. The staff did not explain to hit the button on the side that says not working for elevator to come down. The top floor started leaking and I understand it's an older hotel but the fact you can't regulate hot and cold in a room is crazy. The hotel was expensive to stay at and almost feels like an outdated hotel for being a Hilton
Stayed 2 nights in Feb 2025

4/10 Poor

John, Beckley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Elevators not working but you can wait for the service elevator that doesn’t have a call button so you’re just waiting or take the stairs as I did. Pool is out of service. The King room I booked is not available. The room is a bit beat up like the facility. Leaking ceiling in a hallway the entire weekend that leads to the morning breakfast area. Add on top of all this our first night the noise that went on till 3am in the room above or around us was ridiculous. The second night was peaceful but that first night was out of control all night. Sad because Embassy Suites Hilton should be better than this. I will say the staff for the most part friendly and respectful.
Stayed 2 nights in Feb 2025

8/10 Good

Kimberly, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of children were running around with no supervision
Stayed 2 nights in Feb 2025

10/10 Excellent

Lamont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect woulda definitely revisit
Stayed 2 nights in Feb 2025

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

LaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Jaquante

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Lifelong customers last stay

This used to be one of the best hotels to stay at in the Richmond area and now the prices have gone up and the quality down. Furniture in rooms torn apart rooms have an overwhelming bleach smell for it to not to be all that clean. Been staying here over 20 years and all of a sudden charging for parking??? Won’t be staying here I’ll be at the drury or Marriott residence inn around the corner
Stayed 1 night in Feb 2025

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Suite was nice but bathroom was horrendous! Shower drain was clogged, bathroom fixtures wasn’t fastened on the wall properly and falling off. Alerted staff about drain and was told they would resolve it but it wasn’t! For the price I was very very disappointed and dissatisfied! Won’t stay here ever again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Janasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Eduardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators and a/c no works

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025