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Home2 Suites by Hilton Richmond Short Pump

3.0 star property

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Photo gallery for Home2 Suites by Hilton Richmond Short Pump

Terrace/patio
Free daily buffet breakfast
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
209 Towne Center West Blvd, Richmond, VA, 23233
  • Short Pump Town Center
    ‪8 min walk‬
  • Sheltering Arms Institute
    ‪4 min drive‬
  • University of Richmond
    ‪14 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(40 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(43 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Studio, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed, Accessible (Hearing)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Hyatt House Richmond / Short Pump

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 1,000 reviews
The price is €118
includes taxes & fees
14 Sept - 15 Sept
Hyatt House Richmond / Short Pump

About this property

Home2 Suites by Hilton Richmond Short Pump

Mediterranean hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and a business centre. Change of towels is available on request
Home2 Suites by Hilton Richmond Short Pump offers 254 accommodations with coffee/tea makers and designer toiletries. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature premium bedding. 65-inch LCD televisions come with premium satellite channels, first-run films and pay-per-view films. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Home2 Suites by Hilton Richmond Short Pump. During your stay, you're just a quick walk from Short Pump Town Center. You'll find features such as free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • WiFi for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Short Pump Town Center and 14 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Home2 Suites by Hilton Richmond Short Pump offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. The business-friendly Home2 Suites by Hilton Richmond Short Pump also features a picnic area, coffee/tea in common area, and express check-in. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Richmond hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 76 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Home2 Suites by Hilton Richmond Short Pump Hotel
Home2 Suites by Hilton Richmond Short Pump Richmond
Home2 Suites by Hilton Richmond Short Pump Hotel Richmond

Home2 Suites by Hilton Richmond Short Pump Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 399 out of 537 reviews
Rating 8 - Good. 74 out of 537 reviews
Rating 6 - Okay. 34 out of 537 reviews
Rating 4 - Poor. 15 out of 537 reviews
Rating 2 - Terrible. 15 out of 537 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel! Very clean and in a great location!!
Stayed 1 night in May 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

maryellen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Buyer beware

I booked a non refundable room in a hotel in a suburban shopping area as I was traveling .As I was checking in ,I saw a notice on the counter that I would be charged $10.00 for parking. This was not mentioned in the Home2suites website nor did the desk clerk mention it. When I questioned the absurdity of the charge he made a joke about it. I was stuck. Where else was I going to park?very poor business. I have stayed with Home2suites many times and never had this happen. Disappointed in Hilton!
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alaa

Stayed 1 night in May 2025

4/10 Poor

Gregory

Disliked: Cleanliness
The headboard of the bed underneath was dirty, I just didn’t like the way the property was maintained and for the cost I was paying it just wasn’t worth it.
Stayed 1 night in May 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
I love the
Stayed 2 nights in Apr 2025

4/10 Poor

Joseph

Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Natalia

Stayed 1 night in May 2025

10/10 Excellent

Gaynell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent yet pricey

Stayed 1 night in May 2025

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Very accommodating. Staff was a pleasure to deal with.
Stayed 1 night in May 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Stayed 1 night in May 2025

8/10 Good

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets were too thing. There was no bar soap (there was an empty box instead). The shampoo and conditioner bottles were almost empty. The body wash had a very strong perfume smell which made it impossible to use it. The water was barely warm, so it was not much fun to take shower.
Stayed 1 night in May 2025

10/10 Excellent

catherine

Stayed 1 night in May 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Stay

From the moment we entered the door every staff member was kind and professional. Our room was very clean along with the rest of the hotel. The kids enjoyed to pool. The breakfast had a good amount of different options. The hotel is also close to a lot of stores and restaurants. The only things I wasn’t a fan of is parking can get full so you’re offered to buy a $10 a day parking pass to guarantee a spot to park.
Stayed 2 nights in May 2025

10/10 Excellent

jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Linda K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with this hotel, I was on the 7th floor, elevators were fast. It was very quiet. I enjoyed the breakfast buffet each morning. Beds were comfortable. It’s a new and clean feel there. I walked to Starbucks, saw many options for eateries, shopping at Short Pump mall, great area just outside of Richmond. Felt very safe. Many amenities I didn’t get a chance to use but nice fitness room, outdoor patio area, laundry service, well organized kitchen in the room and mini store for snacks. My check in and check out was fast - personnel at desk were more friendly in the evening than the daytime staff. I highly recommend a stay here
Stayed 4 nights in Apr 2025

10/10 Excellent

ERIC

Stayed 2 nights in Apr 2025

10/10 Excellent

Marti

Stayed 1 night in Apr 2025

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Starla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise Fees!

When arriving I was informed I had to pay parking fee for my car. Not happy. I pay a pet fee and happy to do so as I know about it when booking. Not happy with surprise fees no matter how big or small. The Sign that informed me of the fee indicated that they implemented the fee because they share the parking lot with other businesses. There was a sign in the elevator warning not to park at neighboring businesses or we would be towed! By the way, there are No other businesses around. Also, the hotel had no idea where or which car was ours as they did not have my make, model or license plate number. NOT HAPPY!
Stayed 1 night in Apr 2025

2/10 Terrible

Debbie

Travelled with family, Business traveller
Disliked: Amenities
Do not recommend. We got a room on 1st floor that was a suite non-smoking. The room smelled so old & not fresh. Pillow covers & sheets were clean when I inspected. But the pillows had a smell.Also the walls were gross. We have stayed at several Hilton hotels & this was our first bad experience. Do not waste your money here. The only thing that was good was the front desk was very nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Flavia, Middletown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay, staff was very friendly, location was perfect.
Stayed 2 nights in Mar 2025