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Tru By Hilton Richmond Northwest

2.5 star property

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Photo gallery for Tru By Hilton Richmond Northwest

Exterior
50-inch Smart TV with digital channels, Netflix, streaming services
Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, free WiFi, bed sheets
Lobby
Desk, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
9950 Independence Park Drive, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪7 min drive‬
  • Place, Elk's Lodge
    ‪8 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Desk, free WiFi, bed sheets

Room, 2 Queen Beds

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Richmond-Midlothian
North Chesterfield
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,457 reviews
The price is €109
includes taxes & fees
21 Jun - 22 Jun
La Quinta Inn & Suites by Wyndham Richmond-Midlothian

About this property

Tru By Hilton Richmond Northwest

A 24-hour fitness centre, a seasonal outdoor pool and a 24-hour front desk are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided.
Tru By Hilton Richmond Northwest offers 106 air-conditioned accommodations, with a hairdryer. 50-inch Smart televisions come with digital channels and Netflix.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
During your stay at Tru By Hilton Richmond Northwest, you'll be close to Short Pump Town Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a lift
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Short Pump Town Center and 11 minutes from University of Richmond
  • Dogs welcome for a fee
Tru By Hilton Richmond Northwest offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Self parking is free.

Smoking is allowed in designated areas at this Richmond hotel.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Guests arriving after 8:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 25 May and close on 07 September.

Tru By Hilton Richmond Northwest Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 34 reviews
Rating 8 - Good. 7 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 5 out of 34 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 3 nights and the room was not cleaned once even after we made a special request that it be done. I asked for 4 sets of extra towels and we were only given two. There were no luggage carts available as we were checking out. The breakfast was never fully stocked. Trash bins around the hotel were always full. The carpet needed vacuuming. The coffee/tea area was always dirty.
Stayed 3 nights in May 2026

8/10 Good

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome and clean. I just had trouble with controlling the thermostat. The staff initially was overwhelmed, but was able to get our reservation straight. The stay overall was really good and I would stay at the same hotel again.
Stayed 2 nights in May 2026

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2026

10/10 Excellent

Jordan

Stayed 1 night in May 2026

6/10 Okay

Raymond

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks
Stayed 1 night in May 2026

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and nice! Had a great stay
Stayed 1 night in May 2026

8/10 Good

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
Stayed 1 night in May 2026

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new hotel with a few things to work out. Very clean.
Stayed 1 night in Apr 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2026

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2026

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing to improve. Better snacks
Stayed 1 night in Apr 2026

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean
Stayed 1 night in Apr 2026

2/10 Terrible

Shelbre

Stayed 1 night in Apr 2026

10/10 Excellent

Isaias

Stayed 1 night in Apr 2026

2/10 Terrible

Shelbre

Stayed 3 nights in Apr 2026

8/10 Good

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

jennifer

Stayed 3 nights in Apr 2026

8/10 Good

Mauricio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026

10/10 Excellent

Alisha

Stayed 1 night in Mar 2026

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was extremely cold but everything else was fine
Stayed 3 nights in Apr 2026

2/10 Terrible

Sarah

Stayed 1 night in Apr 2026

10/10 Excellent

Alan

Stayed 1 night in Mar 2026

2/10 Terrible

Lara

Travelled with partner
Disliked: Staff & service
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
Stayed 3 nights in Mar 2026

10/10 Excellent

August

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026

2/10 Terrible

Noah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.
Stayed 1 night in Mar 2026