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Imperial Hotel Rotorua

4.0 star property

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Photo gallery for Imperial Hotel Rotorua

Outdoor pool
Exterior
Point of interest
Staircase
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
7 Tryon St, Rotorua, Bay of Plenty, 3010
  • Place, Whakarewarewa: The Living Maori Village
    ‪2 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪8 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Executive Studio Suite

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Executive Studio Suite

8.8 out of 10
Excellent
(6 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Premier Apartment

1 Bedroom Premier Apartment | Living area | 43-inch Smart TV with digital channels, streaming services

1 Bedroom Premier Apartment

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Superior Studio Suite, Pool View

Superior Studio Suite, Pool View | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Superior Studio Suite, Pool View

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Extra beds

Executive One Bedroom Apartment

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Interconnecting Studios

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Interconnecting Studios

  • 64 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Studio

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Executive Studio

  • Sleeps 2

View all photos for Superior Studio

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Superior Studio

  • Sleeps 2

View all photos for One Bedroom Apartment

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 3

View all photos for One Bedrom Executive Apartment

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

One Bedrom Executive Apartment

  • Sleeps 4

View all photos for Interconnecting Studio

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Interconnecting Studio

  • Sleeps 4

View all photos for Premier One Bedroom Spa Suits

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Premier One Bedroom Spa Suits

  • Sleeps 4

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About this property

Imperial Hotel Rotorua

Hotel with free parking, steps from Whakarewarewa: The Living Maori Village
This smoke-free hotel features an outdoor pool, a fitness centre and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a front desk safe and a vending machine are on-site.
Imperial Hotel Rotorua offers 39 air-conditioned accommodations with designer toiletries and a hairdryer. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Accommodation at this 4-star hotel has kitchenettes with stovetops, microwaves and kitchenware and utensils.

This Rotorua hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Imperial Hotel Rotorua, you're just a quick walk from Whakarewarewa: The Living Maori Village. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, locker space and laundry facilities
  • On-site recreation includes a gym
  • Steps from Whakarewarewa: The Living Maori Village and 7 minutes on foot from Redwoods Whakarewarewa Forest
Imperial Hotel Rotorua offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Imperial Hotel Rotorua also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Toaster

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 7:00 AM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Cots (infant beds) are available for NZD 10 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 20 per person
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 8:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Imperial Hotel Rotorua Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 40 reviews
Rating 8 - Good. 12 out of 40 reviews
Rating 6 - Okay. 10 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amber

Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Helpful staff. Good value
Stayed 1 night in Sep 2025

4/10 Poor

Lesley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside
Stayed 3 nights in Sep 2025

10/10 Excellent

Tetauru, Huntly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

6/10 Okay

Mai-Ling

Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️
Stayed 1 night in Sep 2025

2/10 Terrible

Kale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 1 night in Sep 2025

10/10 Excellent

vishal

Stayed 2 nights in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tepuia for dinber and show
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except the lift wasn't working that i didn't like
Stayed 1 night in Jul 2025

10/10 Excellent

Ants

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated room, very spacious. Great beds and all utilities are brand new.
Stayed 2 nights in Jul 2025

6/10 Okay

Barb

Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

6/10 Okay

Jacqueline

Travelled with partner
Disliked: Amenities
Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception.
Stayed 2 nights in May 2025

6/10 Okay

Lexey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end
Stayed 1 night in Jun 2025

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
lovely clean room, friendly helpful staff.
Stayed 1 night in May 2025

2/10 Terrible

Astrud

Stayed 1 night in May 2025

8/10 Good

Chetan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025