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"I stayed 5 nights. There was no warm water in the shower any morning. I got one night cash compensation for that as they were not able to fix the warm water. The room was cleaned once during my 5 night stay. Afterwards I found that hotel had charged an unmotivated charge of 261 USD om my CC without any authorization. Now, I have tried to get this sum returned during weeks trough mails to hotel and also trough hotels.com. Still, I have not received any explanation or receipt for why the hotel has charged my credit card without authorization. As the next step I will now file a criminal complaint against the hotel for payment fraud."