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SureStay Plus by Best Western San Antonio Airport

2.5 star property

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Photo gallery for SureStay Plus by Best Western San Antonio Airport

Restaurant
A kitchen with a refrigerator, shelves with snacks, and a window.
A hotel reception area with a reception desk, a seating area with a patterned armchair, and a wall-mounted sign for SureStay Plus Hotel by Best Western.
Exterior
Egyptian cotton sheets, down duvets, blackout curtains

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
11355 San Pedro Ave, San Antonio, TX, 78216
  • Place, North Star Mall
    ‪3 min drive‬
  • Place, Fitzgerald's Bar & Live Music
    ‪4 min drive‬
  • Place, River Walk
    ‪11 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪8 min drive‬

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About this property

SureStay Plus by Best Western San Antonio Airport

This hotel features an outdoor pool, a health club and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
SureStay Plus by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature Egyptian cotton sheets and down duvets. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus by Best Western San Antonio Airport. During your stay, you'll be close to North Star Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and laundry facilities
  • On-site recreation includes a gym
  • Just a 4-minute drive from North Star Mall and 8 minutes from San Antonio Zoo and Aquarium
SureStay Plus by Best Western San Antonio Airport offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. SureStay Plus by Best Western San Antonio Airport also features barbecue grills, coffee/tea in common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10 AM to 9 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Best Antonio
SureStay Plus by Best Western San Antonio Airport Hotel
SureStay Plus Hotel by Best Western San Antonio Airport
SureStay Plus Hotel By Best Western San Antonio North 281 N
SureStay Plus by Best Western San Antonio Airport San Antonio

SureStay Plus by Best Western San Antonio Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 344 out of 1005 reviews
Rating 8 - Good. 186 out of 1005 reviews
Rating 6 - Okay. 161 out of 1005 reviews
Rating 4 - Poor. 120 out of 1005 reviews
Rating 2 - Terrible. 194 out of 1005 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Beatrice

We love it
Stayed 1 night in Mar 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent for price a great stay.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable beds. $100 deposit required which is not included in the online price.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Moni

Liked: Cleanliness, property conditions & facilities
Yes. Everything was good.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities
The room was perfect,
Stayed 1 night in Jan 2026
Verified

8/10 Good

Zandalee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Door on the side of the building would not close. Felt unsafe for those closest to the door
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean environment
Stayed 1 night in Nov 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Always stay there when in San Antonio it good
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Joe

Liked: Cleanliness, amenities
Clean rooms and pleasant staff
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Tracey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No ac when you show up and barely worked when on and room didn’t have fire detectors wires open. No baseboards in bathroom. Bed was horrible but staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kim

Liked: Staff & service, amenities, property conditions & facilities
A/C worked really well. Love the staff
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, amenities
Will charge a $100 deposit. Got a room with a chair that had a nasty stain and no tissues. Front desk wasnt any help.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Everything was clean, we stayed there for 4 days we didn’t want housekeeping to clean our room but was provided with clean towels and toilet paper and trash was emptied everyday. Staff was all nice also.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Valente

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and floor not swept not clean. Literally found Marijuana on the sink counter top. Probably the nastiest room ive ever stayed in.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
everything was great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ANA

Liked: Cleanliness, amenities, property conditions & facilities
Good location … friendly stafff
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Diego David

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

jean

Liked: Cleanliness, amenities, property conditions & facilities
Clean room Quiet
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, well lit parking and a selection of breakfast items including a hot meal.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Brandy

Disliked: Amenities
Room was clean, however, the breakfast should say if you show up after 8 there is nothing available
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Connor

Disliked: Amenities
No kleenex in bathroom, roach in bathroom, no gym on site though listed. Will not stay here and recommend against it for figure guests
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Monique Ann

It’s ok it’s always loud people upstairs & my car always gets scratched up or broken into when you ask staff they know nothing!! Be careful
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Liz

Liked: Staff & service
Disliked: Cleanliness, amenities
When arrived the lobby was extremely hot, the room itself had a hard time trying to keep cool. The cleanness itself was very doubtful. The restroom was still dirty the sheets and pillowcases had stains and a little smell, was super dusty. The front trash can was always full so bring your own trash bags and throw them out yourself. Will all that said the only good thing was that there were no bugs. What we did like was that we were just 15-20 minutes from everything.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property Great customer service Can’t go wrong staying here for a great price
Stayed 1 night in Jul 2025

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