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Tru by Hilton San Antonio North

2.5 star property

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Photo gallery for Tru by Hilton San Antonio North

Terrace/patio
Reception
Lobby sitting area
Lobby sitting area
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
2214 TPC PARKWAY, San Antonio, TX, 78259
  • Place, Village at Stone Oak
    ‪3 min walk‬
  • Place, Stone Ridge Market
    ‪7 min walk‬
  • Place, Stone Oak Park
    ‪2 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mob/Hear Acc W/Tub)

Room, 1 King Bed, Accessible (Mob/Hear Acc W/Tub) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Mob/Hear Acc W/Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

8.8 out of 10
Excellent
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mob/Hear Acc W/Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Mob/Hear Acc W/Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mob/Hear Acc Ri-Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Mob/Hear Acc Ri-Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn San Antonio N - Stone Oak Area by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, 1,001 reviews
The price is €84
includes taxes & fees
7 Dec - 8 Dec
Holiday Inn San Antonio N - Stone Oak Area by IHG

About this property

Tru by Hilton San Antonio North

Family-friendly hotel with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in and express check-out are on-site. Housekeeping is available on request.
Tru by Hilton San Antonio North offers 98 air-conditioned accommodations with a hairdryer and an iron/ironing board. 55-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton San Antonio North. During your stay, you're just a quick walk from Village at Stone Oak. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes on foot from Village at Stone Oak and a 2-minute drive from Stone Ridge Market
  • Pets welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The family-friendly Tru by Hilton San Antonio North also features a fitness centre, express check-in, and express check-out. Self parking is free.

This San Antonio hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • High chair
  • In-room cot
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per week
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru By Hilton Antonio Antonio
Tru by Hilton San Antonio North Hotel
Tru by Hilton San Antonio North SAN ANTONIO
Tru by Hilton San Antonio North Hotel SAN ANTONIO

Reviews

Tru by Hilton San Antonio North Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 601 reviews
Rating 8 - Good. 121 out of 601 reviews
Rating 6 - Okay. 46 out of 601 reviews
Rating 4 - Poor. 20 out of 601 reviews
Rating 2 - Terrible. 34 out of 601 reviews

Reviews

2/10 Terrible

Joe

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

The elevators were out of service, and unfortunately, management did not notify me. When I inquired at the front desk, they asked if management had contacted me about the issue, to which I replied in the negative. This was a disappointing experience, especially considering that this location is one of my favorites.
Stayed 2 nights in Aug 2025

2/10 Terrible

Emma

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The elevators weren’t working the 2 days that we stayed there. The phones weren’t working either, they said it was an issue with AT&T. The thermostat for the AC was broken, you couldn’t know what temperature you were setting for your room. The floor in the room was sticky, and has a bad smell (like they used a dirty mop).
Stayed 1 night in Aug 2025

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Aug 2025

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Do Not Book- They Do Not Honor Hotels.com Res

Do not book this hotel through Hotels.com. I paid for my reservation and when I showed up at 11:30 pm, they did not have a room for me. I had to scramble and find another hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Asif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Saber

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The receptionist was not attentive
Stayed 1 night in Aug 2025

2/10 Terrible

GUILLERMINA

Disliked: Cleanliness, staff & service, property conditions & facilities
No room available even if the room was paid for
Stayed 1 night in Aug 2025

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall!
Stayed 1 night in Aug 2025

10/10 Excellent

Janice

Stayed 6 nights in Jul 2025

10/10 Excellent

Clinton, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and near places to visit
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Excellent Stay, But Noise Was a Problem

We had a great time at this hotel. The place itself is beautiful, and the staff provided excellent service throughout our stay. The food was also fantastic with a great variety of options. However, the noise from the room above was a significant issue. On both nights, we could hear every single step the guests above us took. It was a very loud and disruptive experience. I've stayed in many hotels, but I've never experienced this level of noise from another room. I'm not sure if it's a design flaw in the building, but the lack of comfort due to the constant noise really impacted our sleep and overall experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Rey

Travelled with family and small children
Disliked: Property conditions & facilities
Property seemed old
Stayed 1 night in Jul 2025

2/10 Terrible

Marcos

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and never got notified that they did not have breakfast available
Stayed 1 night in Jul 2025

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & Clean

The hotel was nice and clean. I really wish someone would have called us beforehand to let us know the elevator was broken. We carried all of our stuff up to the second floor with 2 kiddos in tow. There was no hand soap in the bathroom and no swimming pool to my knowledge. Just something to keep in mind when entertaining kiddos. Overall a decent stay for the price we paid.
Stayed 1 night in Jul 2025

6/10 Okay

Camika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a new build there is construction everywhere, the elevator didn’t work but the staff was nice. Couldn’t sleep because someone or something was stomping or keeping up noise allllllllll night long.
Stayed 1 night in Jul 2025

10/10 Excellent

Mathew

Stayed 3 nights in Jul 2025

10/10 Excellent

Abran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Marcie

Travelled with partner
Liked: Staff & service
I was disappointed with our overall stay. We stayed 6 days Wednesday through Tuesday and they let you know cleaning services are every 2 days which I’m alright with but we only got service on Friday. I asked Sunday night when we got back to our room why it wasn’t cleaned and I was told I had to ask for it, which I told her that wasn’t the case for Friday. Not helpful! So I had to get more towels. Monday I had to ask for toilet paper and Kleenex. And our trash was piling up. Staying 6 days and only 1 day of service was not acceptable. On our second morning I went to the breakfast at 8:30 and nothing was left. I took the last hard boiled egg and last bagel. I felt sorry for the guy behind me he only had options of cold cereal and toast. I know it was over at 9 but that’s ridiculous not to have anything out at 8:30. A other guest had a dog which is ok but they didn’t clean up after it. There is a grass area by the side exit door and they left the dogs waste in the grass which my husband stepped in. Not ok. And their room was near ours and every time they opened the door it would squick very load. Also the room only has 1 chair. So either my husband sat in the chair and I had to sit on the bed or he sat on the bed and I sat in the chair. Not comfortable for more than 1 person. I see why in most of the comment people only stay for 1 or 2 day. 6 is way to long for this hotel.
Stayed 6 nights in Jul 2025

6/10 Okay

john

Liked: Cleanliness
Disliked: Staff & service
Clean but cheap feeling . Furniture was like it was temporary Promised breakfast non existent ‘guy didn’t show up, (shrug) When asked where ice? 2nd and 4th floor? Turned out one right around the. Corner !
Stayed 1 night in Jul 2025

10/10 Excellent

Asif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great hotel at a great location with amazing views
Stayed 1 night in Jul 2025

10/10 Excellent

Cord

Stayed 1 night in Apr 2025

4/10 Poor

Alexandra

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

GREGG

Stayed 1 night in Jul 2025