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Hotel Ciudad Real Centro Histórico

3.5 star property
VIP Access

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Photo gallery for Hotel Ciudad Real Centro Histórico

Daily cooked-to-order breakfast for a fee
Interior
Coffee shop
Hallway
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
Plaza 31 de Marzo No. 10, Col. Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, Plaza 31 de Marzo
    ‪1 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪90 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Superior Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Double Room

7.8 out of 10
Good
(7 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About this property

Hotel Ciudad Real Centro Histórico

Hotel with 2 restaurants, steps from Museo de San Cristóbal
Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, conference space and laundry facilities. Change of towels is available on request
Hotel Ciudad Real Centro Histórico offers 31 accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Ciudad Real Centro Histórico, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Sensaciones de Chiapas
  • Cooked-to-order breakfast served daily for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • Steps from Museo de San Cristóbal and Plaza 31 de Marzo
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at Hotel Ciudad Real Centro Histórico. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 1:00 PM.
Sensaciones de Chiapas – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
PLAZADIEZ – This coffee shop serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 1:00 PM for a fee: MXN 55 to 240 for adults and MXN 55 to 240 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • PLAZADIEZ
  • Sensaciones de Chiapas

Things to do

  • Bicycle tours

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Hardwood flooring in room
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1908
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciudad Real Centro Histórico

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 55 to 240 for adults and MXN 55 to 240 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad Real Centro Histórico
Ciudad Real Centro Histórico San Cristobal de las Casas
Hotel Ciudad Real Centro Histórico
Hotel Ciudad Real Centro Histórico San Cristobal de las Casas
Hotel Ciudad Real Histórico
Ciudad Real Centro Historico
Hotel Ciudad Real Centro Histórico Hotel
Hotel Ciudad Real Centro Histórico San Cristóbal de las Casas

Hotel Ciudad Real Centro Histórico Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 270 out of 484 reviews
Rating 8 - Good. 143 out of 484 reviews
Rating 6 - Okay. 46 out of 484 reviews
Rating 4 - Poor. 13 out of 484 reviews
Rating 2 - Terrible. 12 out of 484 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Stayed 1 night in Aug 2025

6/10 Okay

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me negaron una coca sin azucar como bebida de cortesia. La persona de la recepcion insistio que solo podia ser sprite, fanta o una cerveza. Algo bastante ridiculo en mi opinion. El internet no funciona en algunos de los cuartos.
Stayed 1 night in May 2025

8/10 Good

Maria

Stayed 2 nights in Mar 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous. So close to everything relaxing. The staff are amazing and do try to make your stay a great experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2025

10/10 Excellent

JoEllen

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People and location were great. Window was broken- would not close- fixed quickly. Pillows still need an upgrade- hard/uncomfortable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fine hotel with very reasonable prices.
Stayed 1 night in Jan 2025

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Girl trip

Loved the hotel and location fantastic The bar and restaurant close way to early Had 51 steps to get to room. Be sure and request lower floors—. Staff very accommodating—.
Stayed 4 nights in Jan 2025

6/10 Okay

Cesar

Travelled with group
Hotel itself is nice, it’s located in an amazing area but it is not sound proof. You can hear every single noise from both inside and outside the hotel all day and all hours of the night. There is a night club close by I am guessing because the thumping and bass of the music ran until about 4am. Noticed that Sunday there was no music. If I had known I would have brought ear plugs or my white noise machine.
Stayed 4 nights in Dec 2024

8/10 Good

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location and friendly staff. This is my hotel of choise when I'm in San Cristobal. However, after arriving late, we inquiered about our welcome drinks (expedia benefits). We were shown some coupons and we asked whether we could use them the following day because it was late at night after a long trip. The person in the front desk said no. This lack of flexibility was a bit unwelcoming and not very service-oriented in my opinion.
Stayed 3 nights in Sep 2024

8/10 Good

DONALD, Kansas City

Liked: Property conditions & facilities
Good place to stay in the city center.
Stayed 3 nights in Sep 2024

6/10 Okay

Jesenia

Travelled with family
Liked: Staff & service
First room what they gave has bad smell coming from bathroom pipe.
Stayed 1 night in Jul 2024

8/10 Good

JoEllen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very hard- like sleeping on the floor. Pillows were incredibly hard/firm. Sleeping on the floor with rocks as the pillow. Entire group of ten all made this comment. Staff is wonderful! Very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy, oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, staff is great, helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Cesar, Rialto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS GREAT. VERY HELPFUL
Stayed 4 nights in Nov 2023

10/10 Excellent

KATHLEEN

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom was in need of updating Not enough amenities. No lotion or body wash. Only one bar of soap. Shower doors need to be repaired. Not on the track.
Stayed 1 night in Oct 2023

10/10 Excellent

jason

Stayed 1 night in Aug 2023

8/10 Good

Carlos

Stayed 8 nights in Jul 2023

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old world hotel. Clean a very well maitained. Locatio is awesome except for the disco next door the thilumped till 3:30am monday -sat. Other wise would be a 10 out 10
Stayed 2 nights in Jun 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Ciudad Real could be better!

Location is really good! Restaurant excellent, the waiters were smiling and very helpful! The only inconvenience is that the water in the shower is not hot enough and the water pressure is very low!!
Stayed 5 nights in May 2023

10/10 Excellent

SUSAN

Stayed 7 nights in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. The room was fair.
Stayed 8 nights in Feb 2023

8/10 Good

Shuhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shops
Stayed 2 nights in Mar 2023

2/10 Terrible

Elizabeth

Stayed 5 nights in Jan 2023