6/10 Okay
Helen
Travelled with family
11 Aug 2025
Liked: Staff & service, amenities, property conditions & facilities
This hotel is geared to guests who want to party and not to tourists who want a quieter time. I knew the hotel had a ‘pool scene’ but I probably should have done my research to find out that tickets are sold to non guests to access the pool from 10am. At the weekend it’s rammed. This means if you check in on a Saturday you won’t get to your room till 4pm and there is no space by the pool. The partying goes on till around midnight on Saturday (they do provide ear plugs). As other reviews say the decor of the hotel is fabulous and the beds are comfy, the food is good and the service at the diner excellent. However they do not service the room and even when we asked they just replaced towels but not the water or the used coffee cups. Not a big deal except we’d paid over $500 pn. We requested a late check out for our last day so we could enjoy the pool as it was quieter on Monday morning, and even though their website says they will give these, we had to push hard to an extra hour. If you are staying Mon-Thurs the pool is lovely and the hotel scene is not overwhelming. But do not stay here at the weekend unless you are there to party. Expedia should make this clear in the description.
Helen
Stayed 2 nights in Aug 2025
