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The West House Boutique Hotel

3.0 star property
VIP Access

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Photo gallery for The West House Boutique Hotel

Deluxe Suite, 1 King Bed | In-room safe, individually decorated, blackout curtains, rollaway beds
Deluxe Suite, 1 King Bed | In-room safe, individually decorated, blackout curtains, rollaway beds
Front of property
Terrace/patio
Point of interest

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

View in a map
38 West St, San Ignacio, Cayo District
  • Place, San Ignacio Market
    ‪3 min walk‬
  • Place, San Ignacio & Santa Elena House of Culture
    ‪5 min walk‬
  • Place, Green Iguana Conservation Project
    ‪10 min walk‬
  • Airport, San Ignacio (CYD-Town Airstrip)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, blackout curtains, rollaway beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, individually decorated, blackout curtains, rollaway beds

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | In-room safe, individually decorated, blackout curtains, rollaway beds

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | In-room safe, individually decorated, blackout curtains, rollaway beds

Deluxe Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Kitchenette

Studio, 1 King Bed with Sofa bed, Kitchenette | In-room safe, individually decorated, blackout curtains, rollaway beds

Studio, 1 King Bed with Sofa bed, Kitchenette

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

The West House Boutique Hotel

Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and free self-parking. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request
The West House Boutique Hotel offers 9 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This San Ignacio hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at The West House Boutique Hotel, you're just a quick walk from San Ignacio Market. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include multilingual staff and a terrace
  • Just a 5-minute walk from San Ignacio Market and a 3-minute drive from Cahal Pech Mayan Ruins
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and local meal delivery service are also featured at The West House Boutique Hotel. Self parking is free.

This 3-star San Ignacio hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's WhatsApp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The West House Hotel Ignacio
The West House Boutique Hotel Hotel
The West House Boutique Hotel San Ignacio
The West House Boutique Hotel Hotel San Ignacio

The West House Boutique Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 65 out of 76 reviews
Rating 8 - Good. 8 out of 76 reviews
Rating 6 - Okay. 3 out of 76 reviews
Rating 4 - Poor. 0 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Carroll at the front desk and bar was wonderful. Nice room and hotel. Good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean, updated hotel .
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful little boutique hotel. The rooms are beautiful and it is extremely clean. It’s very close to good restaurants and very quiet. The staff is excellent and answered all of our questions thoroughly and treated us with kindness. If I go back, it’s definitely where I’ll stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Trude

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean, friendly and helpful staff, association with knowledgable local guides, and proximity to restaurants and bars.
Stayed 3 nights in Jan 2026

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, very spacious. We had the studio king suite. Patio/ balcony was super cute. Carroll was very friendly & helpful as was the young lady who worked the reception & Luis, the security was great, too. Beautiful boutique hotel with the cutest little coffee shop. And the location can’t be beat. I highly recommend Westhouse Boutique Hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Duane, Madera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel staff great
Stayed 4 nights in Jan 2026

10/10 Excellent

Maria, San antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel! Comfortable, quiet, cozy and very clean. There was a private deck in the back with tables, chairs, hammock and a fan. The bed was comfortable with fluffy white comforters. There’s a private bar and coffee shop downstairs. It is located in the very heart of San Ignacio and a walking distance from the market. Service was amazing with nice and amazing staff!
Stayed 3 nights in Dec 2025

10/10 Excellent

Adam, London

Stayed 1 night in Dec 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay at in the central area of San Ignacio. It was clean with AC, cold filtered water, and staff was great. Walking distance to restaurants and downtown area. Parking was easy.
Stayed 4 nights in Nov 2025

10/10 Excellent

monica

Liked: Cleanliness, amenities, property conditions & facilities
Great property. Clean, safe, great front desk staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Vaishnavi

Stayed 3 nights in Nov 2025

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, amazing room, and wonderful staff!
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and helpful. Great location. Clean. Quiet. Free filtered water.
Stayed 3 nights in Nov 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here in October 2025 for four nights. This boutique hotel shares a building with a small coffee shop and bakery, where you can conveniently charge items directly to your room. The hotel is centrally located and within walking distance of many restaurants and tour operators. The staff was friendly and helpful—especially Carrol, who checked us in. The entire property was exceptionally clean—so much so that I wondered if we were the first guests to stay in our room! The welcome drink was a lovely surprise after a long day of travel, and the bar area was very nice. There’s a water purifier in the shared hallway, which was perfect for filling our reusable bottles. The area was quiet, and it was wonderful to enjoy coffee on our private balcony each morning. Free parking on the premises was another big plus. The only (very minor) downside is that the bakery/coffee shop doesn’t open until 8 a.m., and there aren’t bulk coffee or breakfast options early in the morning. However, there’s a single-cup coffee brewer in the room, and staff are happy to provide extra coffee packets. We’d absolutely stay here again—highly recommend!
Stayed 4 nights in Oct 2025

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and welcome! Clean room. Gave us an upgrade. Loved the welcome drink and restaurant recommendations!
Stayed 1 night in Sep 2025

10/10 Excellent

Nhelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! The staff, in particular, Carroll, was great! Very friendly and helpful!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely perfect. Room was so clean and spacious. Bathroom was nice with great shower pressure and good soap. AC was on point. There is free filtered water and staff is super friendly and helpful. I love that you can unlock the door with just a passcode.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located hotel, within east walking distance of town, bars & restaurants. Room was clean, spacious and comfortable. Great find
Stayed 4 nights in Aug 2025

8/10 Good

Marybeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay.
Stayed 1 night in Aug 2025

10/10 Excellent

chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Andrea, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
this was a wonderful place to stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in San Ignacio

Very nice stay. Close to many things in town but we had a rental car for farther away tourist spots. Friendly and helpful check in process. Welcome drinks, clean room and seemed very safe. One of the best things is they had a water filter station in the hallway. Was so nice to refill water bottles and not have to buy water every day. Nice large rainfall shower. Nice size tv in the room that you could put your Netflix or Prime accounts in. It’s not a resort with a pool but we throughly enjoyed it. There is no elevator which was fine for us. There was a refrigerator in the room. You did have to turn it on if you were going to use it. Very eco friendly. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando, San Pedro Sula

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025