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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Restaurant
Exterior
Bar (on property)
Room, 2 Double Beds, Mountain View | Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

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Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Plaza Real Alajuela
    ‪14 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, 2,347 reviews
The price is €115
includes taxes & fees
10 Dec - 11 Dec
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel connected to a shopping centre in Alajuela with free parking
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a conference centre are on-site. Change of towels is available on request
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Hilton Garden Inn San Jose Airport City Mall. During your stay, you'll be connected to a shopping centre and just a quick walk from City Mall. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the pool
  • Steps from City Mall and a 3-minute drive from Casino Fiesta
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 99286738
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 970 out of 1401 reviews
Rating 8 - Good. 218 out of 1401 reviews
Rating 6 - Okay. 109 out of 1401 reviews
Rating 4 - Poor. 55 out of 1401 reviews
Rating 2 - Terrible. 49 out of 1401 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 5 nights in Aug 2025

8/10 Good

JamesC, Seattle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was unreasonably priced. $22? I mean, really, I can spend $22 on a restaurant. I looked and there was nothing special about it so I said no. Most hotels include the breakfast, not this one. If they had charged $15 I might have considered it.
Stayed 1 night in Aug 2025

2/10 Terrible

Lauren

Stayed 1 night in Aug 2025

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, beautiful rooms and facilities, close to lots of shopping and restaurants, nice amenities, and of course the airport is just a few minutes away.
Stayed 1 night in Aug 2025

10/10 Excellent

Philippe

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice staff, easy to access from the airport.
Stayed 1 night in Aug 2025

6/10 Okay

Adam, Las Vegas

Liked: Cleanliness, staff & service
Beds are hard as a rock and water pressure in shower in virtually nonexistent. Missing to key elements of actual comfort. Very clean, very nice staff though.
Stayed 1 night in Aug 2025

10/10 Excellent

Krisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

6/10 Okay

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i booked my rooms it said breakfast included but when i checked in it was not included so the person being the counter said we could buy it for $22 a person and i was not happy with that so the 4 of use whent without breakfast this morning because we had to get another flight so that sucked 😔😔😔😔😔
Stayed 1 night in Aug 2025

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location close to the airport
Stayed 1 night in Aug 2025

10/10 Excellent

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is connected to The Mall so very convenient for shopping and restaurants
Stayed 1 night in Aug 2025

8/10 Good

Yudixza

Stayed 1 night in Aug 2025

10/10 Excellent

YAJAIRA, Tempe

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for a young lady at the front at time of check in it was 1:50pm and I asked for f we can check in and she said at around 2:20-2:30 and I was fine with that till I saw so many couples checking in and they were never told no. I stayed right in front of her and she never said anything to me till I approached her at 2:30pm and she said I think I can do it now but a young guy jumped in and gave me the room in less that 5 minutes. She was never rude but that is not acceptable if the rooms are available even if I needed to pay extra! She even made my mother wait till then and my mom arrived at 9am but they had rooms available cause the hotel is not even full
Stayed 1 night in Aug 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay

A great last night in Costa Rica! Beautiful hotel with very helpful staff. I had a slice of chocolate cake waiting for me in the room as a welcome gift and the room was well stocked with all necessities and a very comfortable bed.The mall next door looks better than the ones I see in the US. The pool is currently not warm due to a heater not working but still a beautiful view. Will stay here again as I fly into Costa Rica. Everything was perfect !
Stayed 1 night in Aug 2025

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay from a late arrival and picking up our rental car
Stayed 1 night in Jul 2025

10/10 Excellent

Carol, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the airport, but the sound of airplanes does not disturb the peace. It is adjacent to a shopping mall which is very convenient. Uber rides made it easy to get around. The hotel provides a reliable shuttle service to and from the airport.
Stayed 2 nights in Aug 2025

6/10 Okay

Moua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paid extra for a Mountain View however they gave me a room facing the highway instead. It was a bit noisy at night. Also, I booked the room for 3 people but they had only two towels in the room. Had to call them twice and waited for nearly two hours to get an extra bath towel.
Stayed 1 night in Aug 2025

2/10 Terrible

Scott

Gentleman who checked us in was friendly, quick and well-spoken. Shuttle driver was awesome. Fire alarm set off twice at night by staff = little to no sleep. No hot water for morning shower. Hotel is right on main road with little to no soundproofing. Floors are bizarrely tiled instead of carpet so overall rooms feel more like a hospital. It’s cleaner than the Holiday Inn Express and Hampton Inn but no sleep prior to international flight to Europe means we will think twice before ever staying here again. Strange because our experience at the other Hilton Gardens in Escazu and Liberia have been quite nice.
Stayed 1 night in Aug 2025

2/10 Terrible

liat

Stayed 12 nights in Feb 2024

10/10 Excellent

Luis, Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good clothes for chop and walking and close to Airport
Stayed 2 nights in Jul 2025

4/10 Poor

Pauleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I contacted the hotel the night before arrival to make sure the "free shuttle" picked up in from of Sanza airlines. They said it did and it arrived every 30 minutes. I waited at the curb for 45 minutes when I arrived then went online to contact the hotel. I was disappointed to find a message that said "The shuttle is unavailable" so I took a cab that cost 18 dollars plus tip. I took a screen shot of the message and showed the associate who checked me in. When i arrived at the hotel I asked if they could compensate me for the cost of the cab and the associate said he would check with the manager. When I checked out they said the shuttle was running and would not compensate me for the cab. I also chose this hotel for the "heated pool" which was warm and wonderful last time I stayed here. The pool was cold and the screw came out of the ladder and broke when I climbed the ladder causing an injury to my knee. I returned the screw that fell out to the front desk. They had bottles of shampoo, lotion, conditioner and body wash in the bathroom of the room but the body wash and lotion were so empty it was impossible to use those products. It is a shame that the hotel has really gone downhill in the past year. Don't waste your money staying in this subpar hotel with very poor customer service.
Stayed 1 night in Jul 2025