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Four Points by Sheraton San Jose Costa Rica

4.0 star property

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Photo gallery for Four Points by Sheraton San Jose Costa Rica

Bar (on property)
Gym
Lobby
Gym
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Autopista Prospero Fernandez, Costado Este de Forum, Pozos, San Jose
  • Place, Business Center Forum 1
    ‪6 min walk‬
  • Place, Momentum Lindora Shopping Center
    ‪16 min walk‬
  • Place, Terrazas Lindora Shopping Center
    ‪3 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪18 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Four Points by Sheraton San Jose Costa Rica

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and a business centre.
Four Points by Sheraton San Jose Costa Rica offers 153 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton San Jose Costa Rica. During your stay, you're just a quick walk from Business Center Forum 1. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy local and international cuisine and pool views while dining at Quality Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Business Center Forum 1 and Hospital Clínica Bíblica
Four Points by Sheraton San Jose Costa Rica offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1173 square feet (109 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton San Jose Costa Rica. Free self parking is available. A complete renovation of Four Points by Sheraton San Jose Costa Rica was completed in March 2020.

This 4-star Pozos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Quality Restaurant – Overlooking the pool, this restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CRC 11,070 for adults and CRC 5,535 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Quality Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,173 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Reception hall
  • Renovated entire property - March 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 December 2025 to 30 June 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CRC 11070 for adults and from CRC 5535 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Hotel Real
Quality Hotel Real San Jose
Quality Hotel Real San Jose Santa Ana
Quality Hotel San Jose
Quality Real San Jose
Quality Real San Jose Santa Ana
Quality Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Real San Jose
Four Points by Sheraton San Jose Costa Rica Hotel
Four Points by Sheraton San Jose Costa Rica Pozos

Four Points by Sheraton San Jose Costa Rica Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 83 reviews
Rating 8 - Good. 10 out of 83 reviews
Rating 6 - Okay. 11 out of 83 reviews
Rating 4 - Poor. 5 out of 83 reviews
Rating 2 - Terrible. 7 out of 83 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
All the staff was very courteous and helpful when needed. The rooms were very clean and visually pleasing. Food at the restaurant on location was tasty as well.. Great price for how wonderful the experience and location was. Would stay again
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kathya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we need it when we stayed there it was perfect location and access to Santa Ana town
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Room was adequate.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lamanda

Liked: Cleanliness, amenities, property conditions & facilities
It was s as good place to stay the night before our flight. There were many good restaurants nearby and it was relatively close to the airport.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely courteous and went out of their way to make my small family and I as comfortable as possible. Very accommodating, would definitely come back !
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities
Wonderful experience
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, professional staff
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Doug

Liked: Staff & service
Decent but nothing special.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay for a day, week or longer. Fantastic staff, breakfast is awesome, rooms are spacious and bed is very comfortable. Would recommend to anyone single or family.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Melody

Friendly staff
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets on reception floor were full and blocked, room itself was dingy but sheets were clean. Staff was fine, breakfast quality was okay but not great. The price was not in line with the product really.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a quick night trip in between traveling in Costa Rica. The property is kept well and the staff very friendly. The morning breakfast was very good, and buffet style. Overall no complaints at all.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profesional and helpful staff.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

shailaja

Liked: Cleanliness, staff & service, room comfort
The hotel is good, clean property food was good too. I feel like all the hotels need he toilet flush fixed it is leaking in all the hotels i stayed.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Annette

Liked: Cleanliness
Yes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent staff

Service was beyond Good Thank you All
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
good hotel but right by a very busy road. i wouldnt suggest its chosen as a place to relax.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a mistake with our reservations in San Jose and found a need for a hotel at the last minute. This Four Points had availability and was only about 20 minutes from the airport. It was comfortable and has a decent restaurant and bar. The staff was gracious and it was a good port in the storm.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Christian

Liked: Staff & service
Disliked: Property conditions & facilities
We stayed just one night the shower didn’t work , so they offered another room , the hotel is pretty old
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jana Arias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean rooms. All as expected.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Ciro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Stayed 9 nights in May 2025