Summary: unresponsive staff, unsecure facility/rooms, no amenities, prison cell like room aesthetic. Only recommend booking if you are out of options or traveling alone.
Straight up white cement walls, a bed, and a fridge. No proper windows, no furniture, no decor. Everybody can hear everything in neighboring rooms. Killed many roaches which is strange because there’s no furniture for them to hide. You are given a sheet as your blanket.
Bathroom has no vents so smell and humidity will linger in room. Old, unmatching towels are given by hotel. The toiletries in the room smell hospital grade. Hot water has to be manually turned on.
When I contacted management to change rooms or cancel second night, they were not responsive but were able to respond when I asked for a hairdryer.
The location is good. Right next to Calle Loiza so you have everything nearby from restaurants and the beach, also very near the hotel. The rest of the property is nice. Everything else was horrible experience.