2/10 Hirveä
Gabriela
Matkusti kumppanin kanssa
3.9.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Unacceptable Discrimination Against Disabled Guest
I have stayed at Rockview Inn before and had excellent experiences, so I did not expect such a distressing stay. I was traveling with my husband and our 2 service dogs, and from the moment I checked in, I was subjected to discriminatory treatment.
When I disclosed I had service animals, the receptionist immediately demanded to see “certification papers” and “tags on their collars.” I explained that:
It is illegal under the ADA (28 C.F.R. § 35.136 & § 36.302) to require documentation, certification, or special tags/registries as no such registry exists.
Service animals are not pets, and charging pet fees is prohibited.
Despite this, the receptionist charged me pet fees and only voided after I showed her the ADA guidance on my phone. The next morning, she had again charged me, claiming she believed only 1 of my dogs was a service animal. She reluctantly voided that charge as well, but not before subjecting me to further questioning and harassment.
Finally, she handed me an “ADA Service Animal Verification Form” and said they would “verify with ADA.” The ADA does not have or maintain any registry, nor do hotels have authority to “check” animals against some list.
As a disabled guest, this was humiliating, discriminatory, and in direct violation of my rights.
This experience was not only upsetting but unlawful.I hope management trains staff properly, and ensures other disabled guests are not subjected to this harassment.
Gabriela
Yöpyi 1 yön elokuussa 2025
