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Loi Suites Chapelco Hotel

4.5 star property
VIP Access

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Photo gallery for Loi Suites Chapelco Hotel

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property video
Free daily buffet breakfast
Golf
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Ruta Nacional Nº40 Km 2227, San Martín de los Andes, Neuquen, 8370
  • Place, Escorial
    ‪34 min drive‬
  • Place, Lácar Lake
    ‪39 min drive‬
  • Place, Lacar Lake Pier
    ‪39 min drive‬
  • Airport, San Martin de los Andes (CPC-Aviador Carlos Campos)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Triple Room

Superior Triple Room | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Triple Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Family Room

  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Suite Cuádruple

Suite Cuádruple | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Suite Cuádruple

8.0 out of 10
Very good
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Habitación Cuádruple Superior

Habitación Cuádruple Superior | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Habitación Cuádruple Superior

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Triple Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Twin Room, 2 Single Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Room

Junior Room | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Studio, 1 Queen Bed

Superior Studio, 1 Queen Bed | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Studio, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Golf View

Suite, Golf View | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Suite, Golf View

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Loi Suites Chapelco Hotel

Loi Suites Chapelco Hotel guests can head out to the slopes, sip drinks at the bar/lounge and enjoy an indoor pool and a full-service spa.
Loi Suites Chapelco Hotel offers 85 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets. 32-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Loi Suites Chapelco Hotel features free breakfast, WiFi in public areas and self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with hot stone massages, facials or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • 10.8 mi (17.4 km) from La Pastera Che Guevara Museum and 11.3 mi (18.1 km) from Lacar Lake Pier
  • Airport and ski shuttle service available for a fee
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). Loi Suites Chapelco Hotel helps provide the perfect ski holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Colonial hotel also offers an indoor pool, an outdoor pool, and a health club. Free self parking is available.

This 4.5-star San Martín de los Andes hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM.
Loi Suites Chapelco Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ski shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (2,045 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (99 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Loi Suites Chapelco Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Argentina value-added tax (VAT) at 21%. A VAT exemption is available to travellers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption only applies to accommodation, including bookings where breakfast is included.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ARS 15000 per person (one-way)
  • Airport shuttle fee per child: ARS 15000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Loi Suites Chapelco Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Loisuites Chapelco
Loisuites Chapelco Golf Resort Spa
Loisuites Chapelco Golf Resort Spa San Martin de los Andes
Loisuites Chapelco Golf Spa
Loisuites Chapelco Golf Spa San Martin de los Andes
Loisuites Chapelco Hotel San Martin de los Andes
Loi Suites Chapelco Hotel San Martin de los Andes
Loisuites Chapelco San Martin de los Andes
Loi Suites Chapelco San Martin de los Andes
Loi Suites Chapelco
Loisuites Chapelco Hotel
Loi Suites Chapelco
Loi Suites Chapelco Hotel Hotel
Loi Suites Chapelco Hotel San Martín de los Andes
Loi Suites Chapelco Hotel Hotel San Martín de los Andes

Loi Suites Chapelco Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 141 out of 222 reviews
Rating 8 - Good. 56 out of 222 reviews
Rating 6 - Okay. 16 out of 222 reviews
Rating 4 - Poor. 7 out of 222 reviews
Rating 2 - Terrible. 2 out of 222 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and friendly. Next to lovely golf course.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The staff were pleasant and kind, the spa was quiet and cozy and food delicious. Wish I could have stayed longer!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing resort

Staff was amazing, truly made us feel welcomed
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Fabulous hotel with great staff who made our stay very enjoyable and easy - thanks to Tomas and Cecilia. We would return and recommend this hotel.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

carlos

Liked: Cleanliness
Disliked: Room comfort
Overpriced, room was very average for the price paid.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location. Overall facilities are up to date and in good condition, too bad no AC in the rooms but still cozy.
Verified

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Complementary sparkling wine Beautiful view Wonderful dinner with Matius as our server Check n was easy, informative and enjoyable
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

ANA FLÁVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect time

Perfect time!!!!! Everything make our family trip perfect!!! The kindly staff, breakfast, room space and comfort, cosy atmosphere…… only thing is the long distance from the ski station….
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

dafna

Disliked: Staff & service, amenities, property conditions & facilities
this hotel has no staff working. if there is diner served you can’t get a drink at the bar. there is no one to take your language either. it’s like a goas
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Karolina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful place, but a hotel it’s old with lack of maintenance, it’s not really a 5 star hotel. Restaurant was a more bad than good. Views and place it’s totally beautiful! I guess is the bes hotel of the area…
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Romi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the hotel are breathtaking. The staff are kind and respectful. Sabrina will give you the best recommendations about tours. Please take a ski class with Patagonia Chic. Marcela and her team are amazing.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Ivann

Liked: Staff & service, amenities
Good
Stayed 1 night in May 2025
Verified

4/10 Poor

Mauro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

NEVER MORE IN THIS HOTEL

The heat in the room was terrible, we couldn´t sleep for 2 nights, finally we went to another place and paid both. The hotel is far away from the city and from the sky center so we had to take Uber or Taxis, to do this you need to call them 1 hour before, pray, and when they arrive another 30 minutes to the city. The hotel was full of kids shouting and running!!!
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

selande

Liked: Cleanliness, staff & service, amenities
Um lugar muito especial. Cercado de verde, silêncio, com um rio após um trilha bem curta. Segurança extrema. Muito bom!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
decoración de habitación antigua
Stayed 1 night in Jan 2026
Verified

8/10 Good

ALUISIO

Liked: Cleanliness, staff & service, amenities
Atendimento excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi tudo muito bacana. A equipe de atendimento super gentil e atenciosa.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O staff é muito simpatico e prestativo. Destaque para recepcionista Sabrina do front desk, ajuda com indicações, reservas e dicas para o que fazer na cidade.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Diego Luiz

Liked: Cleanliness

Esperava mais devido a categoria e valor da diária

Estive hospedado por 8 dias e, infelizmente, a experiência ficou abaixo do esperado para um hotel de 4 a 5 estrelas. Logo na chegada, não recebemos orientações básicas sobre o funcionamento do hotel — horários, reservas, recreação ou alimentação. Como o hotel fica a 30 minutos do centro, o mínimo esperado é ter estrutura para refeições no local. No primeiro dia, tive três frustrações: o brinde prometido (espumante no quarto) não foi entregue; o almoço foi negado mesmo com o pedido feito dentro do horário; e, à noite, o jantar também foi recusado por falta de reserva — sendo que ninguém nos orientou sobre essa necessidade no check-in. A estrutura é bonita, mas com sinais claros de falta de manutenção: poltronas rasgadas e desbotadas, academia com poucos equipamentos antigos e sem acessórios básicos. O café da manhã, embora razoável, repetiu o mesmo cardápio durante todos os dias. O atendimento foi limitado, com poucos funcionários, serviço lento e falhas de comunicação com a equipe de recreação. Tive reservas confundidas e mensagens desencontradas que dificultaram a experiência. Esperava mais organização, atenção e hospitalidade. O hotel tem potencial, mas precisa de melhorias urgentes na gestão e no cuidado com o hóspede.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel em si, é muito agradável quartos grandes e uma vista incrível para as montanhas, mas o café da manhã deixa muito a desejar, comidas secas, com se estivessem a muito tempo em cima da mesa.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito confortável, vista linda.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Bastian Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Hermoso lugar, perfecto para desconectar y descansar. El personal siempre dispuesto a resolver las dudas
Stayed 1 night in Sep 2024
Verified

8/10 Good

ALEJANDRO G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial el hotel aunque tiene el inconveniente de que esta muy retirado de la ciudad (25 a 30 minutos en auto) y a una hora del centro de esquí Chapelco.
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensacional

Maravilhoso
Stayed 3 nights in Aug 2024