6/10 Okay
Mélanie
28 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful place staff is very friendly, however in our three days there we had too many issues with restaurant and reception. One our two issues could have been excused but altogether that really hindered our stay:
- charged my credit card a second time for the stay (I had paid in full at check in, they refunded me the extra charge after I complained)
- Forgot our meal orders at the restaurant, we complained, they realized their mistake and rushed the kitchen to prepare our food, we waited an hour to eat a half cold rushed burger. The restaurant was not super busy that day. They apologised and offered a 10% discount, felt like too little to late.m
- Reception advised us to see the sunset at a mirador that closes before sunset, we rode our bikes there to realize it was closed.
- we asked if there was hot water in the early morning that we could take to el tatio, they guaranteed there would be. In the morning there was coffee (which is nice) but no hot water, we asked the receptionist if we could have hot water, they said no. Minor issue but we had especially asked about it the night before and had been assured it would be available and would had been nice to have knowing it was -12C at el Tatio.
- the free bikes is a great service, however they are not maintained, the gears don’t work so well and the seat of my bike broke during a ride. If you plan to do a proper bike tour, rent bikes in the city.
The lady at the gate was very friendly and helpful.
Mélanie
Stayed 3 nights in Nov 2025
