2/10 Terrible
Verified traveller
Travelled with family
1 Aug 2025
Disliked: Staff & service
Least Dog-Friendly Dog-Friendly Motel
We arrived late afternoon 7/3. I had to ring the bell to check in and eventually someone came to the counter. I was charged a $75 pet fee plus a $50 incidental fee (which was later removed from my credit card). I told the person at the desk that the fee is listed as only $50 per stay on Hotels.com which is where I booked with. She seemed incredibly apologetic, but said there was no manager available and nothing she could do. She HAD to charge me that fee and told me to email them which I promptly did within an hour of arriving. I sent a 2nd email to them since then and they never replied.
Hotels.com did give me a credit for the $25 variance and was great about handling it.
Next, we get settled and went to dinner. About an hour later, we get a call that our dogs are barking. Can we calm them? I said we would return ASAP. Our unit was at the end of the 3rd floor closest to the stairwell. Unfortunately, there were no quiet closers installed so every time someone used the stairwell, the door slammed shut loudly, alarming our dogs.
When we returned from dinner, our dogs were NOT barking.
An hour after that, I received ANOTHER call that there were more complaints about my dogs. Funny thing is...My dogs were NOT barking...it was another dog in the middle of the floor.
Someone named Alexis texted me to see how my stay was going. Promised to call when I replied poorly...never did.
The breakfast was the ONLY good thing. Bathtub was also moldy + beds not comfy. Very motel-like.
Verified traveller
Stayed 4 nights in Jul 2025