6/10 Okay
Regine
Travelled with family, Travelled with group
4 Jun 2025
Disappointing Stay — Not What You’d Expect from a Resort
This place is outdated and poorly maintained. From the moment we arrived, we noticed flies everywhere — even right in front of the room doors, which was extremely off-putting. The room itself was uncomfortable, with an AC unit that barely worked despite the intense heat. There was no fan in the common areas, making it hard to relax or enjoy any part of the property.
The front desk staff provided one of the worst experiences I’ve had. For a resort that welcomes international guests, it’s unacceptable that no one spoke English. Every simple request required paging the one supervisor who could help, and that person would take at least 20 minutes to appear. Most communication had to be done through Google Translate, which made even basic interactions exhausting.
I would not recommend this resort unless major upgrades and staff training are made a priority.
Regine
Stayed 3 nights in May 2025