I have stayed at Aston Rubi Suites multiple times, and the main reason I continued returning was because of the exceptional service provided by one employee, Sebastian. As a guest who does not speak Spanish, he consistently went above and beyond to help me communicate, feel comfortable, and enjoy my stay. His professionalism, kindness, and dedication truly represented what hospitality should be.
I was extremely disappointed to learn that Sebastian was terminated for coming to my room. Had I known this was against hotel policy, I would have never asked or allowed it. There was no misconduct from my perspective, and it is troubling that he was allegedly fired without any warning especially around the Christmas holiday, which makes the situation feel even more unjust and poorly handled.
I reached out to hotel management directly to discuss this matter and express my concerns, yet I have received no response. This lack of communication and accountability from management is unacceptable. The positive experiences at this hotel came from the hardworking staff who truly care about guests not from management decisions or leadership.
Because of how this situation was handled, my perception of Aston Rubi Suites has changed significantly. I will continue to advocate through appropriate channels for this decision to be reviewed, as I strongly believe Sebastian deserves reinstatement or, at minimum, a fair reassessment. It is unfortunate that such a loyal, hardworking employee was lost
