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Novotel Mulhouse Bâle Fribourg

4.0 star property

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Photo gallery for Novotel Mulhouse Bâle Fribourg

Lunch, dinner served; French cuisine, pool views
Meeting facility
Miscellaneous
Executive Room, 1 Double Bed | Premium bedding, desk, blackout curtains, soundproofing
Interior entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Rue des Cévennes, Sausheim, Haut-Rhin, 68390
  • Place, Parc Expo de Mulhouse
    ‪4 min drive‬
  • Place, National Automobile Museum
    ‪4 min drive‬
  • Place, Cité du Train
    ‪7 min drive‬
  • Airport, Mulhouse (MLH-EuroAirport)
    ‪15 min drive‬

Room options

View all photos for Standard room with 2 single beds and 1 sofa

Standard room with 2 single beds and 1 sofa | Premium bedding, desk, blackout curtains, soundproofing

Standard room with 2 single beds and 1 sofa

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Sofa Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Premium bedding, desk, blackout curtains, soundproofing

Executive Room, 1 Double Bed

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Premium bedding, desk, blackout curtains, soundproofing

Standard Room, 1 Double Bed with Sofa bed

7.6 out of 10
Good
(22 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room with one double bed and one sofa

Superior Room with one double bed and one sofa | Premium bedding, desk, blackout curtains, soundproofing

Superior Room with one double bed and one sofa

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Novotel Mulhouse Bâle Fribourg

Family-friendly hotel connected to a shopping centre in Sausheim with free parking
This smoke-free hotel features a restaurant, a bar/lounge and a seasonal outdoor pool. Self parking is free. Additionally, conference space, a children's pool and a 24-hour front desk are on-site. Change of towels is available on request
Novotel Mulhouse Bâle Fribourg offers 77 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Premium satellite televisions are provided.

Bathrooms include a bath. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Novotel Mulhouse Bâle Fribourg. During your stay, you'll be connected to a shopping centre and close to Nouveau Bassin Park. Free self-parking, a restaurant and a bar are available.
  • Free self-parking
  • Enjoy French cuisine and a poolside location while dining at L'atelier
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • Just a 4-minute drive from Nouveau Bassin Park and 5 minutes from Parc Expo de Mulhouse
  • Pets welcome for a fee
Novotel Mulhouse Bâle Fribourg offers its guests a seasonal outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

Event space at this hotel measures 1130 square feet (105 square metres) and includes conference space. A library, a terrace, and gift shops/newsstands are also featured at the family-friendly Novotel Mulhouse Bâle Fribourg. Free self parking is available. A complete renovation of Novotel Mulhouse Bâle Fribourg was completed in 2024.

This 4-star Sausheim hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
L'atelier – This poolside restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • L'atelier

Things to do

  • Children's pool
  • Games
  • Library
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • Children's toys
  • In-room cot
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 1,130 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible bathtub
  • Grab bar in bathtub (60 centimetre high)
  • Handrails in stairways (52 centimetre high)
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (52 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - 2024
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.00 per person
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Novotel Mulhouse Bale Fribourg
Mulhouse Novotel
Novotel Mulhouse
Novotel Mulhouse Bâle Fribourg Hotel
Novotel Mulhouse Bâle Fribourg Sausheim
Novotel Mulhouse Bâle Fribourg Hotel Sausheim

Novotel Mulhouse Bâle Fribourg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 138 out of 579 reviews
Rating 8 - Good. 263 out of 579 reviews
Rating 6 - Okay. 107 out of 579 reviews
Rating 4 - Poor. 46 out of 579 reviews
Rating 2 - Terrible. 25 out of 579 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

CAROL

Liked: Room comfort
Disliked: Staff & service

Very disappointing

My wife is coeliac, and must have a gluten free diet. Despite fully informing the hotel, a mistake was made in the restaurant, and my wife felt very ill at 22.00 and was very sick all night until 04.00. There was no reply when telephoning the reception desk for help with clearing up the mess, despite advertising 24 hr manning. At 07.30 with next to no sleep and my wife still feeling very poorly, I advised the manageress. 24 hours later, she contacted me to confirm their mistake and offered a partial refund of accomodation and dinner. As I had booked with Expedia, the refund only covered part of my payment due to the commission paid by the hotel. I was still charged for breakfast despite neither of us having anything to eat. The room was ok, but the bathroom was poor, with no plug or grid in the sink, which was blocked, smelly and very dangerous for losing a ring or toothbrush head in an unprotected hole.
No protection for dropped items and blocked causing smelly water to back up into sink.
Stayed 1 night in Sep 2025

8/10 Good

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been nice to have coffee in the room we had a kettle but nothing to go with it tv viewing was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay, very family friendly oriented environment
Stayed 2 nights in May 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Piotr

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Inayatullah

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No Airconditioning, No room service. Staff never picks call, always you have to go to reception. No lift in hotel you have to carry your heavy bags on stairs. No support from staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Askaridis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unpleasant smell in toilet ,excellent breakfast ,clean big room with comfortable double bed and a not so warm réception!Overall a good impression of our stay in this hotel.Only some details to improve!
Stayed 3 nights in Dec 2023

10/10 Excellent

Soufiane

Travelled with family, Business traveller
Liked: Staff & service, amenities
clean and friendly hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Jorunn

Disliked: Property conditions & facilities

Terrible food offered

Looked forward to "French cuisine": Horrible quality at the Brasserie. Dinner: Steak uneatable/unchewable even after 2nd try. Breakfast: Uncooked bacon and scrambled eggs like porridge swimming in water.... (How do you kill an egg...?) Room/hotel: A bit tired, but ok. No kettle, no fridge. Parking: VERY secure and spacious parking. Pool: Ok, but shower b4 getting into the pool did not work. Ps: I travel a lot, retired now from a Quality Mgr for large travel chain (part of Expedia) - and this is the 1st BAD review I'm making...
Some fo the steak tried to chewed, and spat out again. And I'm not really fussy.... Sent back and got a new one, eqully bad...:(
Is this fried bacon??
Some might like scrabled eggs like soup/porridge - I don't...
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Very Bad ..

Imagine if u have luggage and no lift then your room at 2nd floor..
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrian

Stayed 1 night in Dec 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

4/10 Poor

Helen

Travelled with family
Disliked: Staff & service, property conditions & facilities

This is not Novotel standard

This is not the usual Novotel standard - the manager was too busy on his laptop to notice we had arrived and then we had to stand and wait until he was finished (the reception) is a table in the middle of the dining room…our food order was wrong and not very good….
Stayed 2 nights in Sep 2022

6/10 Okay

lene

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Unwelcoming and worn down hotel

A very arrogant and unwelcoming check in. Impossible to locate check in staff, was shown to a person looked like another guest working on his laptop, who only replied with a “qui”??? Really the worst service I’ve received on any hotel for a long time! Also a very worn down hotel, which in my opinion doesn’t match what was promised.
Stayed 1 night in Sep 2022

2/10 Terrible

Jean-Benoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the property after driving the whole day 800km, we arrived with 2 young kids (3yo and 1yo). The lady at the reception was very friendly and knew we had a long journey. She explained me everything and informed me about all the possible options (amenities, dinner and activities). I take the card and go for the room, at the end of the a veeeeery long corridor, as I saw that they had many guests I can understand that we have the last available room (I booked the day before). We could not enter the room because the card was not working, back for a long walk to the reception leaving my wife with the kids. They update the card and finally we can open the door to discover that the room is laready occupied, there was inside the room, a stroller, some clothes and food, so apparently a family was already occupying the room. Back again to the reception to explain the situation. The lady at the reception apologized but not really in a customer/traveler service way. She gave us immediately a new room, on the first floor in a property with no lift. So We are with 2 exhausted kids, a stroller, luggage and a stair to climb with all this, this was not really a good experience. Plus : The property looks nice, it's really a property family friendly and there was a lot of families with kids so we felt comfortable. I would not recommend the place for singles or couples without kids as there is almost only family with kids and tourist groups so it can really noisy in the common areas
Stayed 1 night in Jul 2022

10/10 Excellent

mellorie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2022

8/10 Good

Robert J

Stayed 1 night in Feb 2022

8/10 Good

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Difficult to find the reception... otherwise staff friendly. Nice garden with swimming pool. Safe parking.
Stayed 1 night in Jun 2021

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
Stayed 1 night in May 2021

6/10 Okay

KP

Travelled with family
Liked: Staff & service

Family stay to visit cite d'automobile

Overall atmosphere of the hotel is good, there is a pool, nice area for kids and a playground, the rooms however are not up to Novotel standards and would be more appropriate to be ranked as 3-star hotel. The only exception in the room is the 50" LCD television
Stayed 1 night in Aug 2020

6/10 Okay

Mathieu

Liked: Cleanliness, staff & service, room comfort

Social distancing

Social distancing difficult to respect while the hotel keeps on providing continental breakfast buffet as usual without specific measures except hand gel. Most of the hotel recently visited had adapted their breakfast offer: individual packages, thus with a limited offering, but with consideration of social distancing.
Stayed 1 night in Aug 2020

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service

Good service

Good service and practical accommodations, but state of rooms poor and unwelcoming.
Stayed 1 night in Jul 2020

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with plenty of parking. Room was exactly what I’d expect from a Novotel - light, airy and spacious. Had dinner sat outside - good menu and great food. I’d definitely return here.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020